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Yep. It always aquires an ip
Address and I can prove connectivity via showcase or firing up
On demand from the channels or my iphone on the box. It just says on demand is not available on the box itself when going to the on demand menu. I’ve power cycled and it’s come back this time, but this happens at least once a week
Rather strange that so few people currently have problems,
It would seem to point to the local environment, One thought is that could it be something connected with the speed of the response to the DHCP request or a ping to a freesat server.
Did you succeed with your attempts at a test with a manual ip?
You mention you get it about once a week, one suggestion is you could try increasing the DHCP lease time on the router to it’s maximum, to see if that extends the frequency or not.
Hi everyone. Same problems here. Bought my first 1000S a week ago. Set up fine, worked well with Ethernet connected via homeplug to BT HH4. Downloaded the most recent update successfully, so I thought, then the next day mayhem. No response from remote at all after the first 30 seconds. Tried all the tricks I knew to no avail
Assumed I had a duff box, no response from Humax or freesat, wondered whether Sky was blocking my signal, Paranoia etc, but decided to return the box for a new one. No hassle from Currys/ PC World, who did not seem surprised.
Installed box number 2, again no problems, successful manual connection to broadband etc, Then tried to access other services and as so many have reported, no on demand, no showcase, and message that I needed to connect to the internet.
I have now read dozens of the posts here but find no definitive advice other than waiting, or praying.I have not yet dared to download the latest firmware update, as I assumed that it was this that had compromised the first box, though having now discovered the forum, I assume this is not the case.
What shall I try first, all my other internet supported services are working fine on TV, BD deck etc.
For sure download the latest software.
You did not mention if channel 901 was working for you (this proves a good internet connection and a ability to resolve domain names.
I don’t have any serious problems with OD, I have a wired ethernet connection from box thru two switches to my router. Up until the s/w release before last this was rock-solid, it always acquired a connection as soon as the network was available and never lost it. Then things became very flaky, failed to acquire a connection and frequently lost it. The last s/w release improved this, but I have noticed that occasionally it fails to connect or subsequently loses connection. So in my view the s/w is still a little flaky.
REPASSAC – 1 day ago »
For sure download the latest software.
You did not mention if channel 901 was working for you (this proves a good internet connection and a ability to resolve domain names.
901 was there listed as iPlayer but when I tried to use it, either got blank screen, or need to connect to broadband, so I was unable to use it.
as an update to my previous post; turned on the box yesterday,and allelujah, everything worked; I got showcase, on demand and was able to record successfully.
Inevitably thought all my troubles were over, so have not done the software up date as suggested as did not want to screw it up. went to bed happy; happy new year everyone, by the way!
this morning, switched on and back to square one; a box completely unresponsive to any input from the remote, so stuck with a picture, part of the TV guide, and no way of accessing anything. In desperation, unplugged everything, re connewtced, and hey presto the box works again.
also, by the way, have had a reply from Humax customer support which suggested factory re set as the preferred option.
Since we now have lift off again, I am minded to leave well alone till it fails again, or am I simply waiting for the inevitable?
Phil
I have the same problem. Just got the 1000s today, tried reboots etc and still no on demand services available
Martinh32 – 8 hours ago »
I have the same problem. Just got the 1000s today, tried reboots etc and still no on demand services available
Have you looked for a software update?
Can you get channel 901 OK?
IS showcase working?
REPASSAC – 7 hours ago »
Martinh32 – 8 hours ago »
I have the same problem. Just got the 1000s today, tried reboots etc and still no on demand services available
Have you looked for a software update?
Can you get channel 901 OK?
IS showcase working?
Showcase is fine. 901 is fine too! Software is up to date.
It’s working today – on and off and all I’ve done is a factory reset
Martinh32 – 37 minutes ago »
REPASSAC – 7 hours ago »
Martinh32 – 8 hours ago »
I have the same problem. Just got the 1000s today, tried reboots etc and still no on demand services available
Have you looked for a software update?
Can you get channel 901 OK?
IS showcase working?
Showcase is fine. 901 is fine too! Software is up to date.
It’s working today – on and off and all I’ve done is a factory reset
Have you a smartphone or tablet ?
Yup on the smartphone – that works fine. Strangely it ‘seems’ to be now working and I’ve no idea why. I’ve put the box in and out of standby half a dozen times today and only once has it not brought up the on demand services. It take a minute or so anyway to become available. Will see how it goes over the next few days!. Thanks for your help!
Martinh32 – 17 minutes ago »
Yup on the smartphone – that works fine. Strangely it ‘seems’ to be now working and I’ve no idea why. I’ve put the box in and out of standby half a dozen times today and only once has it not brought up the on demand services. It take a minute or so anyway to become available. Will see how it goes over the next few days!. Thanks for your help!
I have noticed a similar short delay. So far not had any issues for a long time.
Fallen over for me again today. Factory reseat and then works straight away. Don’t want to have to do this every week though
Mark W – 3 minutes ago »
Fallen over for me again today. Factory reseat and then works straight away. Don’t want to have to do this every week though
Has your box got a reserved IP Address allocated to it’s mac address, setup from logging into your router ?
Has it changed it’s address since the last time it worked ?
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