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Stomps – 1 hour ago »
I used to love the BBC but they are getting increasingly exasperating. It’s impossible to report this issue so they will have no idea of how many people are affected. As far as I can tell we are at the mercy of some *expletive deleted* at the BBC who has *expletive deleted* this up and will get promoted for his/her “outstanding” upgrade which has caused this problem. They will say that no-one has logged the issue because they have made it impossible to do so.
If, as you allege, it is impossible to report this issue to the BBC, how on earth do you imagine that this BBC page came to exist?
https://www.bbc.co.uk/iplayer/help/issues/bbc-iplayer/humax-playback-fault
Whether, or not, the BBC is at fault is far from clear, it may be something that Humax have done that has caused this, or equally it may be something to lay at the door of the BBC.
Let us just hope that somebody will find a solution soon.
If you really want to rant direct to the BBC, you could try starting here:
https://www.bbc.co.uk/contact/complaints/make-a-complaint/#/Complaint
Still not sorted then.
As of 30th September 2020 there is an issue affecting Humax freeview streaming iplayer programs.it does not work an errors out.
The BBC have acknowledged the issue as per this url. At time of writing this its still not working. I have two Humax boxes and both don’t work so it’s a big issue for BBC.
https://www.bbc.co.uk/iplayer/help/issues/bbc-iplayer/humax-playback-fault
Please use the existing thread. Admin have already had to merge several on this topic.
https://myhumax.org/forum/topic/iplayer-problem – Admin edit – merged
Clearly something has changed at the BBC service end that impacts Humax boxes.
No updates done to Humax firmware, iplayer just suddenly stopped working.
Sounds like bbx are on it. Hope a solution comes soon. In meantime other devices are un affected.
Dillon, there have been no changes to the firmware since mid June, but the iPlayer app was updated on 29th September, and that’s when the trouble started! Also, a BBC Sounds app was added, and that doesn’t work either. It fails in the same way as the iPlayer does, with the same error code of 02001.
Good news and bad news. A new version of iPlayer, 3.18.5, built yesterday, Thursday 01 October, at 16:57 GMT has appeared this morning on my FVP 5000T. That was the good news.
The bad news is that I still get “Something went wrong loading this programme” and the error code 02001.
There’s also a newer version of BBC Sounds, also built yesterday at around 10:53 GMT. That still doesn’t work either, with the same error message and code.
antient: Out of interest, where are the version numbers for iPlayer etc. displayed on the 5000T?
I’ve attached a screen shot.
The key details for the iPlayer App are:
Bigscreen Version: 3.18.5
Build Identifier: Thu 01 Oct 2020 16:57:16 GMT+0000 (Coordinated Universal Time)
Framework Version: 11.1.5, Config Version: prebuilt-11.1.5
OK, that shows what you are seeing now, but how do you get to that, so that the rest of us can do the same?
In the iPlayer app, select and ‘click’ on the gear wheel “Settings” item on the top bar. A menu page will appear.
Click on “Settings and Help”. Another page appears.
Click on the bottom entry, “Help”. Another page appears.
Click on the bottom entry, “System Information”. You should then see the full app information as per my attachment above.
OK, many thanks.
The BBC are well aware of this issue judging by these comments in the Help section of the i-player website…
https://www.bbc.co.uk/iplayer/help/issues/bbc-iplayer/humax-playback-fault
Hopefully the matter will be resolved quickly.
lawrencewp – 50 mins ago »
The BBC are well aware of this issue judging by these comments in the Help section of the i-player website…
https://www.bbc.co.uk/iplayer/help/issues/bbc-iplayer/humax-playback-fault
Hopefully the matter will be resolved quickly.
Yes, that (much repeated!) linked page has been up for a couple of days, but with no updates.
antient – 3 hours ago »
I’ve attached a screen shot.
The key details for the iPlayer App are:
Bigscreen Version: 3.18.5
Build Identifier: Thu 01 Oct 2020 16:57:16 GMT+0000 (Coordinated Universal Time)
Framework Version: 11.1.5, Config Version: prebuilt-11.1.5
I see that this has now changed, but the only thing which has is the “Build Identifier” date/time to 2 Oct at around 0800. The versions have remained unchanged.
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