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Since the last update I haven’t had any issues at all if I turn on my internet router first, then my Humax box and TV. I used to turn on my Humax box and TV before my router but if I did then I would get a message stating that On demand was unavailable or no broadband etc.
As stated before I always turn off my Humax box, TV and router at the mains socket every night and then back on again the next day.
Now I always boot up my router first, then turn on everything else once it’s running.
I have found that at the last update they restored the ability to turn on in any order. If I turn on the TV and box first then the router later then the box displays a message to indicate that the network is now available. This is how it originally worked and it now works that way again (for me anyway).
Strange because mine is the opposite, router first and then the Humax box has something to lock onto I guess. If I turn the Humax box on first then I’m guessing it’s trying to find the broadband signal before my internet is running which is when I get those messages.
adamandkate – 2 months ago »
yes it does!
so i wonder whats up with going through the menus!
thanks for your help
On Demand issue
darren ellis 20:46
To: Customerteam@freesat.co.uk
Hi,
Our on demand service has stopped working for no apparent reason:
On demand not working, says unavailable, Wifi connected on freesat box, showcase works fine, rebooted box – to no avail, On demand not been working for over a week.
Can you help please?
Best regards
Darren
Device details
What is your TV Region/postcode? DY10 1LS
What is the make and model of your Freetime device? HDR 1000s
What software version are you currently running? (You can check this by going to settings via the home menu then selecting System information. The software version should be: UKFSAA 2.02.01. If you don’t have this, please go to System settings and select Software update, then “Search for new software”.) Software vs UKFSAA 2.02.07 Different to stated???
How are you connected to the internet (WiFi/Ethernet Cable/Homeplug Adaptors)? WiFi
If you are connected via WiFi is this build in, or via a dongle? dongle
Broadband configuration
What is the make and model of your router? BT home hub 4
Who is your broadband provider? BT
Is the internet extended around your home using power plugs or cables? cables
Are there any other routers in your home that are extending the WiFi range? No
Is the router on continuously or powered down when not in use (e.g. overnight)? Continuous but been rebooted
Do you set your IP Address manually or does the router allocate it automatically? auto
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I have just bought two hdr1000 boxes and although i am connected directly to my router i also cant get on demand or showcase. I have tried loads of things to fix this including resets, making sure i have latest firmware etc. However last night i did find that if i use the freesat app on my tablet i can get these services even when they are showing as unavailable on the humax box. Now while i admit humax, or freesat have to fix the problem of on demand and showcase it is a workaround, although an expensive one at that if you havent a tablet.
Hi everyone,
I have just bought an HDR 1010 and cannot get On Demand to work – a message comes up saying “on demand is not currently available”
I am connected using WiFi, channel 901 works for iPlayer and going left in the epg allows access to catchup Services such as 4or
Showcase DOES work for me
I have updated to the latest firmware and I have done the factory reset, watch bbc one for 1hr, go into standby, restart – all to no avail.
Very irritating
I get the impression from this thread that the problem is resolved for some people however it is not clear what reliable resolution there is
Any suggestions are very welcome
machra and Jclivingston – Welcome to our Forum
Check your PM’s (private messages, top right of forum front page)
Mmmm I have no On Demand section this morning, Showcase working fine, but On Demand section just says “This will only take a short time so please try again soon”, box has been on for over 2 hours so far.
However, Roll Back is working fine.
Edit:
Turning off and on again and still no On Demand section, for YouTube I can launch via my phone by either the YouTube app or the Freesat App.
Jclivingston – 2 hours ago »
Hi everyone,
I have just bought an HDR 1010 and cannot get On Demand to work – a message comes up saying “on demand is not currently available”
I am connected using WiFi, channel 901 works for iPlayer and going left in the epg allows access to catchup Services such as 4or
Showcase DOES work for me
I have updated to the latest firmware and I have done the factory reset, watch bbc one for 1hr, go into standby, restart – all to no avail.
Very irritating
I get the impression from this thread that the problem is resolved for some people however it is not clear what reliable resolution there is
Any suggestions are very welcome
So after 24 hours of it not working I called the Freesat customer service line, waited on hold for an hour, explained what wasn’t working to the girl on the phone. Tried On Demand again whilst I was on the phone and found it was working.
Result!
The moral of this tale is to be patient – however it really should work out of the box.
Barry – 2 hours ago »
machra and Jclivingston – Welcome to our Forum
Check your PM’s (private messages, top right of forum front page)
Thanks Barry – much appreciated – as per my last post on demand is now working. Thanks for your offer of assistance.
I can’t get On Demand via the On demand button but I can get On Demand to work if I go through the Showcase button.
I have also been unable to get ondemand or showcase since the september update. I’ve tried all the suggestions on the forum but to no avail. Since the latest update a couple of weeks ago a message comes up to say that it will take a couple of minutes to work but it never does. I can use showcase and on demand via the ios app, but it never works directly from box. Also maybe related is that since the latest update some channels logos don’t appear in TV guide, so at the moment bbc3 & 4 HD and ITVbe are displaying just the text version not the channel logo.
Have had my Humax for over 2years now and until recently no problem.
Now, after the recent update, I also cannot access On Demand, seeing only the message experienced by others to the effect that ‘it will take a couple of minutes to work’ but never does
Any help or advice would be appreciated.
Thanks
monterey – 20 minutes ago »
Have had my Humax for over 2years now and until recently no problem.
Now, after the recent update, I also cannot access On Demand, seeing only the message experienced by others to the effect that ‘it will take a couple of minutes to work’ but never does
Any help or advice would be appreciated.
Thanks
Check your PM’s
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