Forum › Forums › Freesat HD › HDR 1000, 1010, 1100S › help – unable to use ondemand or showcase
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Anonymous.
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November 16, 2014 at 7:30 pm #55461
Anonymous
InactiveNot got problems here but my advice would be stick with it. I am sure freesat will have it fixed it soon one way or another.
November 18, 2014 at 12:06 pm #55462Anonymous
InactiveREPASSAC – 1 day ago »
I assume both of you can access IPlayer via channel 901 and you have tried freesats advice? (link at the foot of #651)
I can and have.
How do I know it’s not just a faulty machine?
November 18, 2014 at 12:26 pm #55463Anonymous
InactiveInge Jones – 18 minutes ago »
REPASSAC – 1 day ago »
I assume both of you can access IPlayer via channel 901 and you have tried freesats advice? (link at the foot of #651)
I can and have.
How do I know it’s not just a faulty machine?
Have you got a smart phone or tablet? Have you tried installing the Freesat App and see if any of the players will launch via that!
November 18, 2014 at 12:35 pm #55464Anonymous
Inactive-gonzo- – 5 minutes ago »
Inge Jones – 18 minutes ago »
REPASSAC – 1 day ago »
I assume both of you can access IPlayer via channel 901 and you have tried freesats advice? (link at the foot of #651)
I can and have.
How do I know it’s not just a faulty machine?
Have you got a smart phone or tablet? Have you tried installing the Freesat App and see if any of the players will launch via that!
Though that wouldn’t rule out a faulty machine.
@Inge Jones, you could ring Humax and see if they’ll swap the box. Of course it does mean losing your recordings.
November 18, 2014 at 12:59 pm #55465Anonymous
InactiveI’ve never been able to use 901 or 903
November 18, 2014 at 1:15 pm #55466Anonymous
InactiveQuantum – 15 minutes ago »
I’ve never been able to use 901 or 903
In that case:
1. Has your unit acquired a IP address (System Info – Network).
If not check DHCP is enabled on your router and the connection to the router is good. (Led lit on router and unit’s network port).
connectivity.
2. If it has an IP, can you ping it from a PC
This will show LAN connectivity, but not WAN connectivity.
November 19, 2014 at 9:55 am #55467Barry
ModeratorTo those still having problems…
Believe there is a software release imminent that might help.
November 19, 2014 at 11:14 am #55468Barry
ModeratorNew software version 2.02.07 on air now,
November 19, 2014 at 6:26 pm #55469Anonymous
InactiveCan’t wait.
November 19, 2014 at 9:46 pm #55470Anonymous
InactiveWell I’ve got the 2.02.07 update (bit odd though as update date says 4th November, not 19th).
I can get to On Demand then launch iPlayer fine. Try to start watching a programme and screen just goes black and nothing happens. Tried several programmes. Same on ITV player except I get “a problem has occurred with the video service (50070)”
So it’s progress, but not quite working yet
November 19, 2014 at 9:58 pm #55471grahamlthompson
ParticipantMrSloth – 10 minutes ago »
Well I’ve got the 2.02.07 update (bit odd though as update date says 4th November, not 19th).
I can get to On Demand then launch iPlayer fine. Try to start watching a programme and screen just goes black and nothing. Tried several programmes. Same on ITV player except I get “a problem has occurred with the video service (50070)”
So it’s progress, but not quite working yet

The date is the date the update was created not the ota date.
November 19, 2014 at 11:34 pm #55472Anonymous
InactiveCan’t believe it .After two months it’s back.tech guys must have extracted the digit. Note to tech guys if it’s working please don’t fix it !
November 22, 2014 at 8:02 pm #55473Anonymous
InactiveREPASSAC – 4 days ago »
Quantum – 15 minutes ago »
I’ve never been able to use 901 or 903
In that case:
1. Has your unit acquired a IP address (System Info – Network).
If not check DHCP is enabled on your router and the connection to the router is good. (Led lit on router and unit’s network port).
connectivity.
2. If it has an IP, can you ping it from a PC
This will show LAN connectivity, but not WAN connectivity.
Can you please tell me how to set up a BT homehub so that I can connect to my Humax? All this is gobledlegook to me and I need a step by step walk through. I am 50 years old, and struggling!
November 22, 2014 at 8:26 pm #55474grahamlthompson
ParticipantQuantum – 20 minutes ago »
REPASSAC – 4 days ago »
Quantum – 15 minutes ago »
I’ve never been able to use 901 or 903
In that case:
1. Has your unit acquired a IP address (System Info – Network).
If not check DHCP is enabled on your router and the connection to the router is good. (Led lit on router and unit’s network port).
connectivity.
2. If it has an IP, can you ping it from a PC
This will show LAN connectivity, but not WAN connectivity.
Can you please tell me how to set up a BT homehub so that I can connect to my Humax? All this is gobledlegook to me and I need a step by step walk through. I am 50 years old, and struggling!
I’m 70.
Starting from the basics. What have you done to connect your box to your router ?
On your box is a lan connector and a usb socket. Either can be used in different ways to make the connection.
The best way is to get a long enough cable to connect the lan socket to a unused socket on your router.
if you cannot run a cable there are alternatives using wireless or using your house wiring.
The homehub should not need any setting up.
November 22, 2014 at 9:48 pm #55475Anonymous
Inactiveconnected by long ethernet to yellow ports on hub. Have tried pinging but results i don;t understand:
Ping has started…
PING 192.0.2.100 (192.0.2.100): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
— 192.0.2.100 ping statistics —
10 packets transmitted, 0 packets received, 100.0% packet loss
Gateway and Primary DNS say they are 0.0.0.0
Does this make any sense?
John
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