If the Aura remote has not been used for sometime, on first use it sends command via IR, then subsequently bluetooth.

Try pointing remote away from units on first use.

(leaving remote in bluetooth mode continually would be a drain on the batteries)

Flutty – 1 hour ago  » 

grahamlthompson – 1 hour ago  » 

Flutty – 20 mins ago  » 

I’m looking forward to the updated software for the Aura, a new problem that I am finding is that if say for example I switch off the box with the remote then sometimes if the box is recording it will cause the recording(s) to fail at that time, it will sometimes pick up again and continue recording the programme as new recording, otherwise it just fails and when I go to watch the recording it says “Power Failure caused Recording to Fail” which is not helpful. I’m still being advised to use Bluetooth remote only but I cant see any way of stopping the IR from the remote, which switches my YouView box as well, and vice versa. I have padded down the signal input to the Aura box so I get roughly 66% Strength and 100% quality on the BBC News mux . . . however this now causes dropout on other muxs. I am within line of sight of Rowridge TX, so it certainly isnt a lack of signal strength coming in. I still often lose Live TV image but recordings are fine so it must another bug in the box. I’ll keep testing

Find the location of the Youview box IR receiver. Cover it with a small piece of black plastic insulation tape. Hopefully a update will let you change the code set of the Aura remote.

Thank you, yes, I already have strips of black tape on the Aura remote and on the Aura IR receiver window, but its strange that the design didnt take this into account as my Humax Freesat box the IR is not affected.

It’s not strange at all. Virtually all Humax HD capable boxes can change the infra red code set used by the remote controls.

At some time you must have changed the Freesat box remote to a code set other than 1.

This includes the oldest the Foxsat-HDR.

https://myhumax.org/forum/topic/salient-points-from-faqs

Amongst other things that was one thing that Youview decided was not needed, basically stupidity. It has now returned to bite them in the bum.

https://myhumax.org/forum/topic/multi-code-function-hdhdr-remote-1

As I said hopefully this will be added to the Aura IR mode.

TheMole – 1 hour ago  » 

Anybody got any update on the app? I tweeted Humax UK on Wednesday I appear to have been ignored.

I am afraid it will be the usual lies “sometime/never” response I expect.

I bought my 2Tb Aura just after they were available from Humax Direct – the web page clearly showed the app facility as one of the key USPs and also clearly stated the app would be available in November – of course they did not say WHICH November!

I was waiting for this and a firmware update (which might address just some of the bugs/failures) for the unit before decided whether I would return it but it is getting close to the point where I give up!

Unfortunately Humax is yet another company that thinks it is perfectly acceptable to advertise features and functions that they know are not available or do not work correctly and they just laugh all the way to the bank!

Eldienne – 1 hour ago  » 

If it is anything like previous Humax apps it will be rubbish anyway. I don’t really see the benefit anyway, you can catch most stuff up so why need to access an SD recording or have to convert recordings to be able to play on another device? The Aura itself is really good, I had a tr3 before that but with a few tweaks the aura beats it in more ways than one. Any firmware update is a bonus but I know from personal experience a lot of the glitches lie with Android TV rather than the actual device.

What TV are you using the Aura with (4K or Full-HD) ?

I had a problem a few times on the Aura box where I turn it on, usually first thing in the morning and go to live TV. The screen is black on all channels. If I reboot it by going into the settings –> device info –> about –> reset/restart/reboot once it reboots it all comes back and is working fine.

Has anyone else had this?

AceGrace – 19 hours ago  » 

I had a problem a few times on the Aura box where I turn it on, usually first thing in the morning and go to live TV. The screen is black on all channels. If I reboot it by going into the settings –> device info –> about –> reset/restart/reboot once it reboots it all comes back and is working fine.

Has anyone else had this?

I have this reasonably regularly; either no picture or sound, no sound, or most often, picture but no sound. I have never put the Aura into ‘long push standby’ so it is not this, and I can go into the EPG and see the correct schedule information, but all channels show the same fault. Putting the box into standby and then turning it back on has always sorted it without the need to do a hardware reboot, but clearly it is not ideal.

I also seem to have a sound issue on most recordings, where every few minutes I have a short loss of sound (less than half a second), which again is liveable with for the time being, but needs fixing.

I have previously done a full reset to try and fix these issues but it hasn’t sorted it. I am hoping that a firmware update (not an Android TV update) will fix both of these when it eventually turns up.

The Moog – 2 hours ago  » 

I also seem to have a sound issue on most recordings, where every few minutes I have a short loss of sound (less than half a second), which again is liveable with for the time being, but needs fixing.

What make and model of TV do you have? I experienced a similar problem with the combination of an HDR-FOX T2 and an LG-49UJ750V.

The blank screen issue, hit the home button on the remote, this should get you to google tv and a picture. Then make sure you exit by choosing TV from the banner at the top.

Hitting TV or back on the remote will not work.