I already have a Humax Freesat PVR !!

At the moment, the 4000 is relegated to just providing backup recordings for the Humax Freesat machine.

captgeneralmark – 1 day ago  » 

Over the past week, I’ve been keeping an eye on the schedule. It seems that every other day the schedule is full (ie today, last Saturday, Thursday and Tuesday) and on the other days it’s either completely blank or only has one or two programmes showing. All-in-all, that’s strange but it is a pattern. Indicative of what exactly, I’ve no idea.

Capt…,

I believe you have the 500GB and 1TB models, at one point there seemed to be more problems with the 1TB, almost as if there was a timing problem with the 1TB simply taking longer to boot up and present the file system and the schedule population skipping a step as a result. Is this still the case? or are both 500GB and 1TB being sort of random’ish.

Apart from very much disliking the UI and the slowness of operation; I’ve had none of the current problems i.e. reboots and loss of schedule with either the current or previous software.

I’m surprised that a common denominator hasn’t been found yet. History shows us more often than not it’s software related, I don’t see the point of a recall without the exact problem being first identified and a then fix available.

Yesterday the 1TB box had an empty schedule and today, following the pattern it has a full one. The 500GB box also has a full schedule today. However, I didn’t check that box yesterday.

Now although the 1TB box started with an empty scedule yesterday, it had found one future program by mid-afternoon. Later on I added three more scheduled recordings, so it finished the day with four showing. Today, as I said the schedule is full (18 programmes).

Barry – 4 hours ago  » 

drkcw – It is not half as bad as it is being portrayed.

Freesat:

1. I don’t recall it taking 2 years to become stable/usuable.

2. Yes it took some time to ascertain what was causing the HDD issues…..repairs are free for in warranty customers, out of warranty customers pay for carriage only.

Less then 1% of the total units sold are affected by this problem.

3. There is an reboot problem being reported by some users currently – both freesat and Humax Towers are aware.

FVP 4000T:

I only witnessed the disappearing schedule once, on a beta not released publically, and no reboots to date.

The latest beta being tested by members of this forum appears to be stable – for me at least.

There is some nonsense posted elsewhere about this unit which is either user error of just plain mischief making.

Thanks Barry, it has all been reading like a endless tale of woe. I remain stuck deciding what to do, perhaps I have been particularly unlucky getting two boxes with similar issues. Notably when this new unit presented an empty schedule on Sunday later that day I went to check it again and the box crashed when entering the Recording menu via the Main Menu – and of course on reboot the Schedule was re-populated.

There are three other recorders working in this house, all of which have required some degree of input at various times from me re. firmware updates or configuring the settings etc to get them to work ok. But unfortunately my FVP4000T’s really have outdone them all, in total and I am minded to choose reliability over functionality and look at another manufacturer.

Just wondering, have you any idea how long it might take for the beta software you’re testing to become available? The ’empty schedule’ is very annoying, having a knock-on effect into the Guide where you can’t edit anything which is marked to record – and the occasionally crashing of course.

I do remain concerned that Humax still seem to be reluctant to acknowledge this as an issue. Unfortunately 1% might just be deemed an acceptable level of unit failure and loss so the issue will never be a addressed? However I’m minded to hang on another day or so before getting back to the retailer. Think I’ll go check the Schedule now..

Thanks

Barry,would there be any chance of getting the original software from fourteen months ago when the box was first released. No idea of the version number,but any help would be greatly appreciated.

Pollensa1946 – 2 days ago  » 

HumaxUKNW – 1 hour ago  » 

If I were a 4000T user I would get a satellite dish installed.

There are plenty of other Freeview manufacturers, just nobody that produces a box specced to record as many simultaneous programmes as the 4000T.

If there was, I might have jumped ship.

Alex4000 – 1 hour ago  » 

The missing or incomplete schedule is starting to happen more frequently on our 4000T. It didn’t happen at all with previous firmware versions. Nor did it happen in the first week or so after the PVR updated to the latest ’49 firmware (does this suggest there is some memory not clearing properly?). I spoke to the Humax helpline today. I was told that my call was the first he had heard of the problem and that they had nothing noted at Humax Towers that such a problem existed! He also said he was not aware of any new firmware in the pipeline. Nothing changes then ….

Be charitable, perhaps it was his first day in the job. At least you got an answer, my only phone contact with Humax support years ago resulted in silence, he refused to answer my questions.