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REPASSAC – 2 minutes ago »
“lackadaisical approach” In the post before your first one Barry clearly explained “Investigations continue as to why this initially worked with V28 during testing but not subsequently.”
You get a good idea of what is going on in this forum.
Thanks. Looks like I need to keep monitoring the posts here then, in the absence of any official ‘status’ site.
The remote feature was explained on this Forum when beta 1.02.27 was released see this thread:
http://myhumax.org/forum/topic/software-version-10227-available-to-download-1
Barry – 1 day ago »
The remote feature was explained on this Forum when beta 1.02.27 was released see this thread:
http://myhumax.org/forum/topic/software-version-10227-available-to-download-1
Thanks Barry. However, the point is that I recently acquired the HD T2 which had V20 firmware. Then I noticed the internet radio had gone and a quick check showed V28 had appeared (no messages or other indication were given). After some Googling I find this forum and the release notes for V28 – which says it should give me on screen indications for the mode of my multi function remote (RM-F04), but it does not. No release notes indicate why this should be (maybe my multi remote is an old issue?)
In addition the Humax site that has the firmware and release notes does not say anything about the Internet Radio bug, or what is happening about it, or which multi function remotes will be affected by V28. I can and have found some of this information by searching and ending up here. Some other people may not be so lucky and presumably have to phone Humax support. It would just be nice (and customer focused)to have an updated ‘status’ page for Humax issues with all the information in one place where any Humax user can go for updates and issues information.
I feel your frustration Geoff. Humax have never been very good at talking to their customers or putting out information regarding updates.
You are right about your remote. It must be an old issue remote that you have. Humax changed the version at some point in production, but to make matters worse, then messed up the labelling of them, so the only true way (as far as i know) to tell the version is to test it.
They have added this notification system because of the volume of calls their customer service were receiving when the remote was accidentally set to the wrong mode and appeared not to work.
However, talk about making a rod for your own back, they are now setting themselves up for calls about remote’s not showing on screen messages like you have found because they fail to explain the issue with the remote versions in the release notes or on their website.
Internet Radio has been taken down by Humax while they investigate the rebooting issue, but I don’t think it will reappear any time soon (weeks), and will probably require a new firmware to fix it.
Thanks Chris. I like Humax products and have a couple of 9200Ts as well as the HD T2, but I guess like so many other otherwise good Companies, communication to existing customers does not appear to be a priority. YouView and the DTR-T1000 is probably their focus now. Hope they handle firmware updates a bit slicker for that.
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