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The same thing happened again yesterday on my HDR-1000S 1TB unit with all my recordings gone (it had happened before in January and I posted about it back then). I powered off the unit and removed the the power cable and left it off overnight. When I turned it on this morning all the recorded programmes were still missing.
When this happened back in January, I rang Humax support who told me to do a factory reset which I did after first taking a note of all my planned programmes. After the factory reset I added back my scheduled recordings and after some time all my recordings eventually reappeared.
This evening I did another factory reset of the unit and then added back all my scheduled recordings. The recorded programmes are still missing.
A programme series that I had added to the Planned recordings was to be recorded at 10.00 pm this evening but was not recorded. The EPG showed the programme but it didn’t show that it was being recorded. The series recording is still shown in the Planned recordings.
I purchased my HDR-1000s 1TB unit back in April 2013 so it is now probably out of warranty.
Paul
BTW, I have a BT Humax YouView 500GB box in another room and I have never had any problems with it compared to this HDR-1000S unit.
This has just happened to me on a Humax Freesat HDR-1000S. Got no recordings message despite having loads (about 37%). Tried all the advice I could find: software is up to date (last update July 2015) did a hard restart (unplugged 30 minutes) factory reset. Tried to record a programme from showing screen and from TV guide. All symbols show that it is recording current programme or programme is set to record but still no recordings. It is as if the machine is not accessing it’s hard drive. I’ve delved everywhere I can in Settings and. can’t find any way of reading the drive or formatting it. No reply from Humax. Any ideas?
Unfortunately it seems to be a common problem and the only way forward is to format the hard drive. If you are technically minded you can replace the hard drive with a higher quality one which seems to be the root of the problem.
To format the hard drive go to:
Settings
System Settings
Storage
HDD
Start Disk Format
Welcome to the club…
davej – 19 minutes ago »
Unfortunately it seems to be a common problem and the only way forward is to format the hard drive. If you are technically minded you can replace the hard drive with a higher quality one which seems to be the root of the problem.
To format the hard drive go to:
Settings
System Settings
Storage
HDD
Start Disk Format
Welcome to the club…
His unit is not seeing the hard drive and so does not offer the format option.
Several users who have replaced the hard drive with a good AV one fine it does not see that either.
For the different problem of loss of buffer functions (record programme being watched, pause, back), Formatting the hard drive is the solution.
Thanks for the advice.
Settings: only gives power options nothing for hard drive.
HOWEVER, unit is now showing past recordings and is making new ones. Settings still gives no HD options. So the unit is now seeing the drive but will not give access to it.
Why is it working again? No idea. Recordings seem to have stopped about two days after we left the house. I can only assume some event occurred (thunderstorm, power cut) which upset the unit.
ALSO a bit of advice further up the thread suggested leaving the unit on Recordings -at the moment you have no recordings. So I did. Sometime in the last 4 hours the unit has accessed the drive again.
So it’s working, but I don’t really understand why it stopped and why it has now restarted.. Doesn’t give me a lot of faith in it though……….
Morini – 2 hours ago »
Thanks for the advice.
Settings: only gives power options nothing for hard drive.
HOWEVER, unit is now showing past recordings and is making new ones. Settings still gives no HD options. So the unit is now seeing the drive but will not give access to it.
Why is it working again? No idea. Recordings seem to have stopped about two days after we left the house. I can only assume some event occurred (thunderstorm, power cut) which upset the unit.
ALSO a bit of advice further up the thread suggested leaving the unit on Recordings -at the moment you have no recordings. So I did. Sometime in the last 4 hours the unit has accessed the drive again.
So it’s working, but I don’t really understand why it stopped and why it has now restarted.. Doesn’t give me a lot of faith in it though……….
The problem has been seen before – and is being investigated. So I understand. Hopefully a solution will be forthcoming soon.
Morini – 18 hours ago »
Thanks for the advice.
Settings: only gives power options nothing for hard drive.
HOWEVER, unit is now showing past recordings and is making new ones. Settings still gives no HD options. …..
While the box is recording or within 15 minutes of a accurate recording, you can’t access re-tuning or other options like HDD operations.
It’s about 20 days from any recording……..
Morini – 18 minutes ago »
It’s about 20 days from any recording……..
How have you managed to set a recording 20 days away when the epg is only for the next 7 days (other than a manual recording of course) ?
Because it was 20 days since the box recorded a programme even though many of them were series. Something occurred on approx 7 November which caused the box to stop recording even though all those programmes were in Planned section of recordings. It simply stopped seeing it’s hard drive but gave no error message that his was the case, other than saying At the moment you have no recordings.
Morini – 1 minute ago »
Because it was 20 days since the box recorded a programme even though many of them were series. Something occurred on approx 7 November which caused the box to stop recording even though all those programmes were in Planned section of recordings. It simply stopped seeing it’s hard drive but gave no error message that his was the case, other than saying At the moment you have no recordings.
Now completely baffled. In your post you said box is now making recordings ?
On sat 12th you posted
Quote:HOWEVER, unit is now showing past recordings and is making new ones. Settings still gives no HD options. So the unit is now seeing the drive but will not give access to it.
How can the last recording be 20 days ago if you can record again ?
Surely you should be ditching any recording reservations with nothing scheduled and replacing them.
After 34 hours of working perfectly, recording programmes, playing then back, we’re back here again >sigh<
So last night we were back to you have no recordings, 0% disc space used. Two scheduled recordings were not made. This morning all the recordings are back, 47% disc space used. So sporadically the unit is not accessing it’s hard drive, and the to guide is not able to activate it for recording.
Hi this is my first post, I joined the forum to say me too. My box, Humax 1010s, was exactly 1 year old, when it came up with no recordings. I do not use the app.
I raised the problem with the retailer they told me to ask Humax. Humax ignored my first email. I then sent an email to the retailer, complaining about the lack of a response from Humax.
Humax responded to the second email asking about the use of the humax app. I told them I do not use it. Its now been a few weeks and I get the impression that not a lot is happening. The recordings briefly return for a day, then were gone again.
Has anyone had any luck with getting this fixed?
Same thing. I have found the best thing to do is go into the power settings and stop it turning itself off. If you leave it powered on all the time the lost recording thing happens less. Got an email months ago from Humax telling me they were aware of the problem and investigating it. Also please stop posting about the problem in online forums! Doesn’t give you a whole heap of confidence……
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