- This topic has 132 replies, 35 voices, and was last updated 1 month, 2 weeks ago by
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trog – 8 hours ago »
Bruce23 – 3 hours ago »
After a lot of research, I found the D3&4 mux is owned by itv & BT, and to be honest, I put the fault at their door, they must have changed something. My aura worked for a week, and then I lost all the channels, or they stuttered, so I don’t think it’s Humax’s fault like you say.
I posted this a couple of days ago on the other site………..
The fact it was only affecting ad’s on More4 suggests an outside source rather than the Aura being the cause but there is no excuse for the Aura being so :poop: at coping with whatever is occurring when all other freeview devices are fine.
On the ads only? That is interesting as Youview boxes were having a problem with ads on those channels a little time back leading the boxes to spontaneously rebooting. Now wondering if in fixing that problem they have now broken it for the Aura? In the meantime I will continue to keep those channels hidden and not used on my Youview box and instead watch/record them on my trusty old Digitalstream PVR.
It wasn’t ads only for me last night. Switched to a channel and it froze no matter what was playing. Recordings from the channels – same. As recordings will play using VLC and there appears to be no problems on any other device I’d speculate that the Aura’s Freeview Live TV app is at fault. It was changed last year as a result of similar problems with some other channels. A bodged fix?
Mars – 5 hours ago »
Bruce23 – 9 hours ago »
After a lot of research, I found the D3&4 mux is owned by itv & BT, and to be honest, I put the fault at their door, they must have changed something. My aura worked for a week, and then I lost all the channels, or they stuttered, so I don’t think it’s Humax’s fault like you say.
After a few seconds research:
https://en.m.wikipedia.org/wiki/Digital_3%264
If it is not the fault of Humax then why are other TVs and PVRs not affected? Why do these things always affect the Humax Aura?
I said Humax was not the cause of the problem but it is their fault the Aura is not able to cope with that problem when all other freview equipment seems to be unaffected and I think that was what Bruce meant also.
trog – 2 mins ago »
Mars – 5 hours ago »
Bruce23 – 9 hours ago »
After a lot of research, I found the D3&4 mux is owned by itv & BT, and to be honest, I put the fault at their door, they must have changed something. My aura worked for a week, and then I lost all the channels, or they stuttered, so I don’t think it’s Humax’s fault like you say.
After a few seconds research:
https://en.m.wikipedia.org/wiki/Digital_3%264
If it is not the fault of Humax then why are other TVs and PVRs not affected? Why do these things always affect the Humax Aura?
I said Humax was not the cause of the problem but it is their fault the Aura is not able to cope with that problem when all other freview equipment seems to be unaffected and I think that was what Bruce meant also.
Yes that’s what I meant, thank you.
gomezz – 2 hours ago »
On the ads only? That is interesting as Youview boxes were having a problem with ads on those channels a little time back leading the boxes to spontaneously rebooting. Now wondering if in fixing that problem they have now broken it for the Aura? In the meantime I will continue to keep those channels hidden and not used on my Youview box and instead watch/record them on my trusty old Digitalstream PVR.
It was just the More4 ads that were affected when I first noticed the issue but that was not the case on all the other affected channels also just like the similar COM5 problems we had before the time of day seems to play a factor, a channel may again seem fine in the morning and later in the day be unwatchable. I only tend to watch More4 late morning/early afternoon rather than in the evening when EEPhil had more severe problems on More4.
Spotted the same problem here over the weekend too (although now I think about it I may have noticed it Thursday whilst flicking through channels but it didn’t register…).
I’m seeing the symptoms described here on…
6 ITV2
14 Film4
15 Channel 4+1
18 More 4
26 ITV4
28 ITVBe
30 E4+1
35 ITV1 +1
Going to log it with Humax support now – I know they are already on it from what I’ve read in this thread but I guess the more that register it the more hope of a speedier resolution there may be.
TMW
This is becoming a serious problem. The more of us who report it to customer services then more likely they will push the developers for a solution.
Perhaps report it to the broadcasters affected as well? They won’t be happy that their services are not able to be enjoyed by many of their viewers so will want to lean on Humax and Arqiva to resolve the issue.
I’m not holding my breath
Please let me know what actual response you get !!
gomezz – 2 hours ago »
Perhaps report it to the broadcasters affected as well? They won’t be happy that their services are not able to be enjoyed by many of their viewers so will want to lean on Humax and Arqiva to resolve the issue.
Yes I think we need to report it to them as well.
kingsmiller – 2 hours ago »
I’m not holding my breath
Please let me know what actual response you get !!
Well, a response received…
TMW
Hello,
Thank you for contacting Humax.
Thank you for bringing this to our attention.
We are experiencing an elevated volume of contacts due to an issue affecting Aura set-top boxes, where certain channels may experience intermittent reception issues. Our development team is actively investigating the cause and working diligently on a resolution.
At this time, no further action is required on your part. Once a fix is in place, it should be applied automatically. However, if you need an update, please feel free to reach out.
Thank you for your patience and understanding. We apologize for any disruption this may have caused.
kingsmiller – 2 days ago »
Would you mind letting us know their reply ?
It is not in my opinion an issue which is going to be resolved by a Reboot or faulty cables etc, but a problem which can only be resolved their end, perhaps a software update.
Humax Customer Support
<uksupport@humaxonline.co.uk>
14:24 (50 minutes ago)
to me
Hi there,
Thank you for contacting Humax.
Thank you for bringing this to our attention.
We are experiencing an elevated volume of contacts due to an issue affecting Aura set-top boxes, where certain channels may experience intermittent reception issues. Our development team is actively investigating the cause and working diligently on a resolution.
At this time, no further action is required on your part. Once a fix is in place, it should be applied automatically.
Thank you for your patience and understanding. We apologize for any disruption this may have caused.
Best Regards,
Marcus
Humax Customer Support
tmwsccsh – 14 mins ago »
kingsmiller – 2 hours ago »
I’m not holding my breath
Please let me know what actual response you get !!
Well, a response received…
………………………………………………………………………
Exactly the same as sent to another poster here, just a generic message then. As I said before nothing further can now be gained from reporting to Humax as the wheels are in motion but following Gomez’s suggestion to report the issue to the broadcasters of the affected channels and Arqiva may get the attention of those who are the cause of the problems.
Sorry to say this but thank goodness, I thought it was only me. My problems are with:
Channel 6 – ITV2
Channel 14 – Film 4
Channel 15 C4 +1
Channel 18 – More 4
Channel 26 – ITV4
Channel 28 – ITV Be
Channel 30 – E4 +1
Channel 35 – ITV +1
I shall monitor this thread with a keen eye.
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