Forum › Forums › Freesat HD › HDR 1000, 1010, 1100S › How to solve "Not supported file format"/
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Anonymous.
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April 11, 2017 at 2:47 pm #76614
Anonymous
InactiveI got on to JL just now, and adviser had me check out my Devolo dLan Hight Speed Ethernet IIs, bought 2008/9. One light appears not working on the pair, so adviser is suggesting that is problem. They were working before last week, a surprising coincidence.
What do you think? I suppose the plugs are quite old.
OT what is the best of the makes?
April 11, 2017 at 3:44 pm #76615grahamlthompson
ParticipantPlug your laptop into the homeplug and turn off the wireless. Does it work properly ? Try streaming from iplayer.
April 11, 2017 at 5:36 pm #76616Anonymous
InactivePas de laptop chez moi! Wireless is off, and Ethernet from computer> router > HoPgs 1/s> Humax. There’s no change.
Sorry I don’t get, “Try streaming from iplayer”.
April 11, 2017 at 5:40 pm #76617grahamlthompson
Participantcerclebois – 1 minute ago »
Pas de laptop chez moi! Wireless is off, and Ethernet from computer> router > HoPgs 1/s> Humax. There’s no change.
Sorry I don’t get, “Try streaming from iplayer”.
Goto the iplayer website on your laptop. Can you stream any content via your homeplugs.
What do you mean no change ? Is your laptop connected to the internet without wireless switched on via the homeplug connection ?
April 11, 2017 at 6:10 pm #76618Anonymous
InactiveAs I said, “There is no laptop here” just the desktop and an IPad, that I have nothing to do with.
The desktop id connected througout, as stated above, by Ethernet and Homeplugs.
Steaming content vis Homeplugs, is that from laptop (non existamt) to TV, which is a dumb model in my case?
My brain is like a dervish a t m ❗
No change: on demand still not availble; no lights on HomePlugs.
Local indie has TP av600s £34.99
April 11, 2017 at 7:56 pm #76619grahamlthompson
ParticipantJust trying to check if the homeplugs are faulty. Connect your laptop to the homeplug you use for the humax box and turn off the wireless. If your laptop is still connected to the internet and you can use the laptop to view iplayer they must be working OK. Nothing to do with your TV.
Some homeplugs have power saving, they only turn on when they get network traffic.
Haven’t you got a network cable from your Humax box location to your router ? If not can you run one ?
April 11, 2017 at 8:01 pm #76620Anonymous
Inactivegrahamlthompson – 3 minutes ago » …Haven’t you got a network cable from your Humax box location to your router ? If not can you run one ?
Exactly. Ethernet cable is so cheap now that it’s worth buying one and string it across the floor to determine if a direct connection fixes any problems.
April 11, 2017 at 10:11 pm #76621Anonymous
InactiveI’m finding the references to laptop, when I do not ahve one confusing.

I do have a long cable, I think it’s shorter than the ~40 feet I’ll need.
April 12, 2017 at 8:33 am #76622grahamlthompson
Participantcerclebois – 10 hours ago »
I’m finding the references to laptop, when I do not ahve one confusing.

I do have a long cable, I think it’s shorter than the ~40 feet I’ll need.
Move the homeplug next to your computer or within range of your suspect homeplug and your long network cable and connect to it. Check it’s connected via the lan cable and try streaming iplayer. It’s just a lot easier with a laptop due to it’s portability. Idea is simple connect to your router via the homeplug pair to check whether they work or not.
April 12, 2017 at 11:20 am #76623Anonymous
InactiveGraham! Thanks for all your help. It is really appreciated.

I am, however, not totally clear, so may I ask you to make a diagram of what you intend? Please!
BTW a Heath-Robinson direct connection from the office (bedroom) means a 10′ run to the landing, a drop over the edge to the hall and another 25′ in to lounge to Humax.
I’m embarrassed by my obtuseness. 😥
April 12, 2017 at 11:50 am #76624grahamlthompson
ParticipantYou don’t need a diagram. Unplug the homeplug that is by the Humax and plug it into a socket in the office/bedroom (or close enough to connect to your PC). Connect your PC ethernet socket to the moved homeplug that presumably is now close enough to your PC.
Assuming your PC isn’t set up to use WiFi check you have an internet connection on your PC (now routed via home wiring). Check performance by streaming some iplayer content to your PC. If that works your homeplugs must be working OK.
If it doesn’t go ahead and replace them.
April 12, 2017 at 6:01 pm #76625Anonymous
InactiveSorry Graham, but I just couldn’t get my head around your advice. 😳
I bought some new Home Plugs and fitted them; demand did not populate, though box showed connection by Ethernet. I think the old ones were bad though, so no waste of pennies. I made wireless connection too, and correct info appeared on the screen. That was a few minutes ago, so population of demand not showing yet. I’ll see what has happened later this evening.
April 12, 2017 at 8:49 pm #76626Anonymous
InactiveThree and half hours later and there’s zilch coming up, so it’s on to JL tomorrow!
April 13, 2017 at 8:32 am #76627grahamlthompson
ParticipantWhen you open ON Demand what happens if you press right moving into the apparently blank area to the right of the showcase icons. Is there a message at the top of the screen and can you press OK to load the service. I would buy a long network lead (they are very cheap) to make sure it’s not an issue with the homeplugs.
April 13, 2017 at 10:24 am #76628Anonymous
InactiveThere is no message at top of screen. I have fitted new HomePlugs.
Funnily, this morning I tried connecting wirelessly. For a moment the screen showed ‘connecting to On demand’, only to be followed by a ‘not available try a minute later’ type message. Peculiar!
:I’m back to using the new HomePlugs. Still SNAFU!
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