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Quote:It is very suspicious that several users in this thread have the exact sam problem.
What’s odd, I would say, is not that several users have the same symptoms, but the fact that the problem has only been reported by a few. Given that Humax say they know what’s wrong but haven’t suggested a workaround, you’d expect all users to be affected. But some of us are not.
Nicjef – 4 minutes ago »
Sime – 54 minutes ago »
Has anyone resolved the on demand & showcase unavailable problem?
I installed a new HDR 1000 yesterday and have the exact same symptoms as the OP.
I can access iplayer via channel 901, and have a good broadband connection via ethernet.
On Demand and Showcase both say they are “unavailable” and ask me to connect to broadband.
I feel I have paid fro a service I am not currently receiving.
Any info from Humax / Freesat would be welcome before I return the box.
Cheers
I’ll second that. Exactly the same for me. Look forward to Humax sorting out its servers as presumably they are providing the Day rather than my SIPP if the box thinks it’s not connected to Broadband.
The only production server that Humax run is the portal (plus their http server). All the rest comes from freesat / content providers.
The aspect most noticeable with this problem is that almost all units that have reported the problem in this thread are brand new.
JamesB – 1 minute ago »
Quote:It is very suspicious that several users in this thread have the exact sam problem.What’s odd, I would say, is not that several users have the same symptoms, but the fact that the problem has only been reported by a few. Given that Humax say they know what’s wrong but haven’t suggested a workaround, you’d expect all users to be affected. But some of us are not.
It would appear to be an Internet issue rather than box. Could it be something related to an ISP not allowing connection to their servers? I am on plusnet.
Quote:The aspect most noticeable with this is that almost all units that have reported the problem in this thread are brand new.I make it seven out of twelve.
Quote:Could it be something related to an ISA not allowing connection to their servers? I am on plusnet.I’m also on Plusnet and not having any problems.
JamesB – 1 minute ago »
Quote:Could it be something related to an ISA not allowing connection to their servers? I am on plusnet.I’m also on Plusnet and not having any problems.
Thanks that rules that out. So back to new box issue?
Nicjef – 46 seconds ago »
JamesB – 1 minute ago »
Quote:Could it be something related to an ISA not allowing connection to their servers? I am on plusnet.I’m also on Plusnet and not having any problems.
Thanks that rules that out. So back to new box issue?
That’s also not a satisfactory explanation, since some “old” users have reported the problem following the update.
Maybe new users predominate simply because a new user is morely likely to be exploring all features. “Old” users who don’t regularly use Showcase or On Demand may not have even noticed the update.
JamesB – 7 minutes ago »
Quote:The aspect most noticeable with this is that almost all units that have reported the problem in this thread are brand new.I make it seven out of twelve.
I excluded the user who disconnected sat feed for a week and the one and the one who reported he could now get into showcase but the icons were blank (they are updated separately I believe).
It is significant that, with so many existing users with the facility so few report problems.
REPASSAC – 5 minutes ago »
It is significant that, with so many existing users with the facility so few report problems.
Yes. I’m wondering about routers. Some incompatibility introduced by the update, which only affects those with certain router setups?
I have contacted Humax support as well now so that they start to get an insight into the number of customers affected. The more that do so the better.
Just put the Ethernet cable from HDR1000s back into my HR Fox T2 and watched a You Tube video via Internet
Replaced the cable in the HDR1000s and got the message need to connect to Broadband for On Demand and Unable to access Freesat ID yet have a “Great, you’re connected” and IP address on the Network connect screen.
Nicjef – 30 minutes ago »
Just put the Ethernet cable from HDR1000s back into my HR Fox T2 and watched a You Tube video via Internet
Replaced the cable in the HDR1000s and got the message need to connect to Broadband for On Demand and Unable to access Freesat ID yet have a “Great, you’re connected” and IP address on the Network connect screen.
Since affected boxes (at least some of them) can access iPlayer on Channel 901, the problem is more likely to be that something’s wrongly causing the logic around the Showcase and OnDemand menu paths to see the box as unconnected even though it is in fact connected.
My guess.
My ISP is Sky and on demand works from my Sky box and my Windows 8.1 laptop and Android tablet. It is only my Humax box which is not showing any on demand services. The Humax reports a 130 Mbps connection from the network settings page, but on demand tells me to connect my box to broadband.
It seems to me that the Humax box is the problem. It is a one week old graded box direct from Humax and I have applied the latest firmware, which surprisingly it was not shipped with.
And yes, I am the one without a satellite connection, but what has that to do with accessing YouTube? The Humax TV portal apps do work.
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