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YouView reportedly have a contract with Accenture, which can’t be cheap. Grisly bugs still seem to get through.
I emailed Humax support and have just received this reply:
“Thank you for contacting Humax.
I am sorry to hear you are having trouble with your Freetime product.
Can I please ask you to follow the steps below to try to resolve the issue. I would appreciate if you can let us know if the issue still appears after.
Can you please also confirm that you have the box connected to the Internet and if you have your boxed paired with the Freesat App?
Step 1:
Power Reset.
Please the unit into Standby for 30 seconds and then unplug from the mains for 2 minutes.
Step 2:
Following these instructions will reset some system settings including your Recording Schedule (Please replace when complete to ensure you still record favourite programmes)
Any previous recorded programmes will be saved.
Press Settings or Home on your remote.
Move to Settings > System Settings and press OK.
Move to Factory Default and press OK.
Reset System will be highlighted, press OK.
It will ask you if you are sure, highlight yes and press OK.
It will then ask for your password, default is 0000
The box will then reset itself. You will then need to go through the initial setup again.”
I will do as they say, but I’m going to be away from home for a week so I won’t know until I get back whether or not it has made any difference.
Been there done that, twice. No dice
x6tus – 2 hours ago »
Been there done that, twice. No dice
Please post what problem(s) you still have – Many have not re-experienced problems yesterday and today.
I had another incident of it going into standby at 18:04. This was just before I did the Humax Support recommended reset. No further problems – yet!
My Box has been working perfectly for 4 days till 9pm tonight then went into standby.
dave
The problem has just happened to me again. At exactly 18:00 whilst watching BBC1 HD on 108 just as the news was starting. Towards the end of last month I received an email from Humax support saying that they had “made some improvements” and to email them if it happened again, which I have just done. This thread seems to have gone quiet, so is anyone else still experiencing the issue?
It happened twice since the email and declaration by Humax that there indeed IS a problem.
I have done the factory reset and it seems to happen very occasionally since then.
If, as they say they’re working on it, I’m happy to hold back on an exchange
for a little while. It never happens when I watch a recording, so perhaps live TV should be always recorded and watched with a 10 min delay, say? I am awaiting any progress more patiently now, as before it was difficult to have them to admit this fault!
Having seen a few posts that the reboot happen on the hour and had one myself, could future posters also report the time (significant or not). It may be interesting or perhaps not.
human – 3 weeks ago »
Good idea. However reading above the box will update again so it’ll
poss go back to its erratic Narcolepsy!
Let’s add a little balance to your rants regarding power saving and problems with software updates.
I was with Sky for many years and believe me their software updates could be truly awful at times and the speed with which they responded to faults was glacial.
For years they couldn’t even get the clocks going forward and backwards 1 hour right. For days after the EPG along with recordings would be messed up.
Mine has been rebooting fairly regularly (at least once a night). It did it last night too about 8:30pm. I’ll try and log the time more precisely now I’ve seen this post.
My 1000S box rebooted last night at 22:17 just as I was going to put it in sby. Interestingly it came back up almost immediately in about the time you would expect when booting from sby during recording.
Nothing recording at the time.
grahamlthompson – 1 hour ago »
My 1000S box rebooted last night at 22:17 just as I was going to put it in sby. Interestingly it came back up almost immediately in about the time you would expect when booting from sby during recording.
Nothing recording at the time.
Is this the first time it’s happened with yours Graham? It’s only happened with mine the once, (that I am aware of) which was a few days ago now.
As I too commented at the time, it was a very quick reboot.
I say aware of because it isn’t the only way we watch TV so it may be happening when we are watching via other devices if I have left it fired up.
Faust – 36 minutes ago »
grahamlthompson – 1 hour ago »
My 1000S box rebooted last night at 22:17 just as I was going to put it in sby. Interestingly it came back up almost immediately in about the time you would expect when booting from sby during recording.
Nothing recording at the time.
Is this the first time it’s happened with yours Graham? It’s only happened with mine the once, (that I am aware of) which was a few days ago now.
As I too commented at the time, it was a very quick reboot.
I say aware of because it isn’t the only way we watch TV so it may be happening when we are watching via other devices if I have left it fired up.
3rd time. It’s very random and not done it for a while. I reckon Freesat are playing at their end. Box was on standby for two weeks whike on holiday. During this time it made dozens of recordings without issue.
grahamlthompson – 1 hour ago » Io reckon Freesat are playing at their end.
That was my guess when my HB1000S rebooted a few days ago.
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