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I got a 1TB box which matched my 1TB box?
Thanks scriabin for the very useful post #536.
“I did this and spoke to a much more amenable lady representative who confirmed that a replacement was available at £55 if I could prove that I had the appropriate issue.”
The fault on mine is identical to yours (see pic).
I’m still waiting for the promised call back from customer services but, in fairness, that made be due to a reluctance to engage with my French answerphone when I was out. I’ll be over in UK in about a month so might try my luck then, hoping that by then they have replacements in stock!
As a matter of interest, can anyone identify which of the resistors(?) in the HD area in the second pic is the likely culprit?
Oooops, exceeded permitted file size 😳 Try again…
OK, I give up. File sizes are now 896KB and 657KB; anything smaller any the details will disappear…
alanf – 9 minutes ago »
OK, I give up. File sizes are now 896KB and 657KB; anything smaller any the details will disappear…
For portrait images cropping and resampling to 1200 pixels vertically or for landscape 1200 pixels horizontally should be fine even on best quality jpeg recoding.
You will need a camera with macro focussing to get small details.
At that size on the average laptop it should be nearly full screen at 1:1 pixel mapping.
Thanks for the suggestions Graham. I've resized one pic to 1200 (x677) pixels but this gives a file size (.jpg) of 197.1KB, but the upload limit is 0.1MB = 100KB.
The closest I can get <100KB is 98.5KB with at a resolution of 677×372.
I'll try both of these now and see what happens!
[attachment=60686,842]
OK, so the 98.5KB worked, the 197.1 didn’t. But the other pic I tried of the mobo isn’t going to show enough detail (was taken on macro).
alanf – 6 minutes ago »
OK, so the 98.5KB worked, the 197.1 didn’t. But the other pic I tried of the mobo isn’t going to show enough detail (was taken on macro).
You could try uploading the larger images to a free file share site and posting the link.
However I get a 20MB upload limit. Could be down to number of posts.
alanf – 2 hours ago
The fault on mine is identical to yours (see pic).
I’m still waiting for the promised call back from customer services…………
I think you’ll be waiting a long time for a call-back from Humax. I asked if they would call me when they had stock of the refurbished boxes and their response was they wouldn’t, but they couldn’t, as they have no external phone.
stevieee – 21 hours ago »
I initially report the issue during the warranty period, Since then been using my smart TV and added a hard disk.
Had to go for a different colour as white was out of stock but as everything else is now black not a problem.
If they had wanted cash to fix it I would have probably gone for it but avoided the brand in the future.
Again, right thing to do.
(And #541 stevieee added) – I got a 1TB box which matched my 1TB box?
I guess the reason Humax gave you a 1TB box is that you had begun your complaint process whilst in warranty; whereas my box failed just 9 months beyond warranty and it’s only out of the generosity of Humax that they are prepared to make the offer of a 500GB box as a replacement for my 1TB; even though it appears to be a broadly found issue if not systemic.
The main issue is that Humax have no competition in the Freesat market. There are other Satellite boxes but they are not “Freesat” so are more awkward to use (no Freesat EPG); and all that I have found have only a single satellite connection so cannot record a channel whilst watching another.
Until Freesat brings other suppliers into their closed market users will have little choice.
Faust – 5 hours ago »
If Humax are only sending out 500 gig boxes regardless of the HDD size of the customers box then £55 is not a good a deal as it first appears. If customer then has to source a new AV 1TB HDD this puts the price up to around £100 mark in total.
Thoroughly agree Faust; but it’s the ‘Hobson’s choice’ offer – take it or leave it! Not the best of offers for a fault such as this.
I have considered keeping the 1TB drive to add to my soon-to-be-purchased new PC (a perfectly good drive for a PC and a £65 saving) and keeping the driveless Humax as a receiver that I can plug in to my old video recorder; only one channel is of any use though as the VR only sees what’s being output.
scriabin – 36 minutes ago »
stevieee – 21 hours ago »
I initially report the issue during the warranty period, Since then been using my smart TV and added a hard disk.
Had to go for a different colour as white was out of stock but as everything else is now black not a problem.
If they had wanted cash to fix it I would have probably gone for it but avoided the brand in the future.
Again, right thing to do.
(And #541 stevieee added) – I got a 1TB box which matched my 1TB box?
I guess the reason Humax gave you a 1TB box is that you had begun your complaint process whilst in warranty; whereas my box failed just 9 months beyond warranty and it’s only out of the generosity of Humax that they are prepared to make the offer of a 500GB box as a replacement for my 1TB; even though it appears to be a broadly found issue if not systemic.
The main issue is that Humax have no competition in the Freesat market. There are other Satellite boxes but they are not “Freesat” so are more awkward to use (no Freesat EPG); and all that I have found have only a single satellite connection so cannot record a channel whilst watching another.
Until Freesat brings other suppliers into their closed market users will have little choice.
Plenty of twin tuner FTA satellite pvrs and even more tuners including one from Humax Germany recently discontinued.
grahamlthompson – 1 hour ago
Plenty of twin tuner FTA satellite pvrs and even more tuners including one from Humax Germany recently discontinued.
Yes good point Graham.
But neither of these have the advantage of Freesat EPG (do they?) so they are not in direct competition to the Humax Freesat devices and they will not be mentioned on the Freesat website as suitable for its services.
Maplin sell satellite receivers but none are Freesat with the Freetime EPG service.
My Sony TV has both terrestrial and satellite connections and I can add a hard drive to that but whilst the satellite service will find hundreds of channels it’s not comparable to the Humax Freesat system either.
I wish it was!
scriabin – 11 hours ago »
grahamlthompson – 1 hour ago
Plenty of twin tuner FTA satellite pvrs and even more tuners including one from Humax Germany recently discontinued.
Yes good point Graham.
But neither of these have the advantage of Freesat EPG (do they?) so they are not in direct competition to the Humax Freesat devices and they will not be mentioned on the Freesat website as suitable for its services.
Maplin sell satellite receivers but none are Freesat with the Freetime EPG service.
My Sony TV has both terrestrial and satellite connections and I can add a hard drive to that but whilst the satellite service will find hundreds of channels it’s not comparable to the Humax Freesat system either.
I wish it was!
No personal experience but based on comments and reviews Enigma 2 based satellite boxes appear to come close. You might want to do a bit of Googling
https://satellitedirect4u.com/best-cccam-compatible-satellite-receivers/
This might get a bit long but I’ll try to be as succinct as possible; continuing on from my post #536:
I contacted Humax support again (twice) to qualify the £55 deal and was told no refurbished units were in stock.
I waited another week and eventually (they’re very busy) spoke to the amenable lady representative that I had spoken with before who, after asking about my particular model (1TB Black) (*), advised that the units were now in stock but the payments processing system was down.
(*)Curious as I had understood from every representative I had spoken to that 500GB models were the only ones they would send out as replacements.)
She said she would call me 09:30 the next morning to take payment!
NOTE: So Humax CAN call out (see #549).
No call by 09:30 so at 11:30 I rang Humax again and spoke to an amenable gentleman who took both the serial # of my old box and payment.
I queried how to package the old box as I hadn’t the original packaging. Bubble wrap was suggested – no addressing necessary as the courier should know what to do. And no need to enclose the power supply and remote etc..
Seemingly both power supply & remote from the HDR1000 work with the HDR1100.
He said I would receive the HDR1100 with a new power supply & remote so I will therefore have spares.
At 16:15 I received a call from the amenable lady representative. She apologised for not calling earlier.
NOTE: So Humax DO call out (see #549).
The courier arrived with a secured plastic box in which was the refurbished 1100S and in which he was to place the old unit, which he didn’t like bubble-wrapped as he couldn’t see it; but for expedience accepted my declaration as to it’s nature.
I opened the replacement package to find the refurbished 1100S with new power supply and remote (no batteries or HDMI & Ethernet cable or other paperwork – not complaining just stating facts to let potential recipients know what to expect), along with a letter confirming that Humax do not expect the return of the old remote & power supply etc.. Glad I was told this by the Humax representative before I packaged it.
NOTE: And, contrary to everything I have been told and have had confirmed on several occasions, it IS a 1TB box so Humax WILL replace like with like.
So after my initial “Humax won’t help” message (at #522) I’m grateful to Martin Liddle who kindly urged me (#523) to contact Humax again; otherwise I would have just given up.
This is a good result!
Humax support is evidently based in Northern Ireland at a call centre with the ‘phone # 0289 016 6000 that, I believe, doesn’t accept incoming calls (for the reason below) – and if a call is received from Humax it will probably be from this number.
The call centre facilitates many Customer Service Centres for companies other than Humax e.g. Cisco, Concentrix, Expedia, etc. etc; it is the number dialled that determines the part of the call centre to which a customer’s call is routed (0334 318 8800 for Humax).
Representative’s names witheld as it would be unfair to determine favourites, or otherwise, amongst them.
Luckily, some I spoke with were very helpful.
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