All back to working fine here.

I rather think freesat owe us all an explanation or two.

EDIT: I see their advice has been updated today (14/10/14)

REPASSAC – 1 hour ago  » 

EDIT: I see their advice has been updated today (14/10/14)

Not very encouraging. They still seem to be thinking it’s a user-end problem. I don’t see how that can be. Or not solely a user-end problem.

All back to working fine here.

I rather think freesat owe us all an explanation or two.

EDIT: I see their advice has been updated today (14/10/14)

Got a mail from Freesat today with the following instructions.

1) Have the set-top box connected with a working internet connecting and working satellite feeds.

2) On the Humax box please conduct a factory reset

Go to settings/system settings.

Select factory default and confirm by selecting reset system.

Select yes on the reset system screen.

Enter 0000 unless you have set a personalized pin.

3) Let the box boot up to the Freesat setup screen.

4) Complete the setup with a valid internet and satellite feed connected to the set-top box.

5) Once the set-top box has booted to the home screen, press the exit button on your remote control.

6) Leave the set-top box for 1 hour.

7) Place the box into standby mode for a few seconds.

Power the box on.

9) Press the home button on your remote and load showcase (which should now be working).

10) Press home and select On Demand.

Tried all that.

Still have no On Demand from Menu and Showcase is unavailable.

Can still access BBC/ITV players on 901/3.

Just to report I tried all the fixes including the factory reset, leaving it for an hour etc. after contacting humax technical and it didn’t seem to make any difference so I just carried on using the box without the <freetime> from the EPG as it was not that inconvenient. Yesterday I forgot and rolled back from EPG and it is working again on all channels that it worked on originally not just BBC2 SD. I don’t know if it’s just a temporary fluke or if Humax has done something but thanks for the help anyway.

I suspect the temporary problems with the rollback EPG, which a number of us encountered last weekend, may have been an unintended consequence of Freesat’s attempts to resolve the “no Showcase, no On Demand” problem.

The “no Showcase, no On Demand” problem seems to have come right for most but not all. (I’m just going by the posts here in this forum)

Anyone who is still having problems is encouraged to report it as per the latest from freesat that REPASSAC posted in #497 and repeated below..

http://www.freesat.co.uk/help/got-freesat/fix-a-problem/showcase-on-demand-issues

evilivor – 2 hours ago  » 

h-man – 13 hours ago  » 

Hi evilivor,

can you roll back the 7 day guide or are you getting just 2 days guide?

Mine worked, just trying to access what could have gone wrong, as from freesat website, they said some customers are having issues.

h-man

Can’t get rollback at all h-man – getting the full 7 day guide on the box but no rollback and, as I mentioned, no On Demand or Showcase.

hmmm…mine worked, can you tell us about your IP settings, do you know how to set the Ip addresses etc manually? try changing the DNS manually to a known DNS eg 8.8.8.8 and let me know.

Thanks

Actually, I thought myself that the DNS settings might be an issue so I went fiddling with the manual settings, without any knowledge to be honest, in case I could do some sort of reset.

I shall try the 88 tonight.

Nice email from Freesat today; apparently they are phoning a cohort of affected customers tonight to try and rectify the issue. I’m not on the call sheet but hopefully some knowledge will be gained from the exercise.