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I’ve just been browsing online for input on my own HDR 1000s purchased 3 years ago, which suffered a power failure a few weeks ago. The external power pack has a green light, so I assume all ok there, and to start with it did seem as if the HD was sill spinning but was unable to power up the box. I have had various of the other issues in the past but these seem to have just been glitches. Most of the posts seem to be about hard drive failure HD or not. Any guidance would be gratefully received.
Dan1234 – 1 month ago »
Hi all. First post on here. Having the same problem with my HDR-1000S 1TB and convinced its a software issue. I got back from holiday in early September 2016 to find an update available for the freesat app. Dowloaded the updated and paired with my Humax which almost immediately stopped working. Unit wouldn’t recognise HDD. Contacted Humax who said it was a HDD or SATA failure and to reset the box. Not sure how a reset fixes a hardware failure but never mind. Followed the advice on here about disconnecting from the app and the internet and the unit now recognises the HDD again but it’s still problematic and wants to reformat all the time. Humax say only that they have been unable to identify a software issue as the cause and it might be an intermittent hardware failure. Smells more than a little fishy to me so have sent the whole story to BBC Watchdog. Humax have a monopoly on the Freesat HD+ market. I suggest anyone with the same problem email Watchdog and we’ll see if that gets Humax to pull their finger out.
hi,jyst saw your email ref her problems,great idea ref watchdog,unfortunstley,those of us outside the u.k. haven’t got a watchdog equivalent,personally think humax are scammers,a s they aren’t admitting fault
I’ll repeat what I have just posted in answer to your incorrect assumption in another thread.
Suggest in future you check your facts!
https://myhumax.org/forum/topic/not-recording-no-hard-drive-hdr-1000s500gb/page/2#post-52816
Just for the record my 1000S failed, very similar scenarios as described here (No Freesat App for what it’s worth) I have 5 other Humax units in rented accomodation and in other parts of the house etc. Have always been super impressed with Humax and thought my failure was a one off so reluctantly accepted it and purchased an 1100 replacement. Prior to throwing out the old unit Im trying to salvage some recorded programmes from the old drive and whilst searching for help on that I found this thread. Not feeling so super impressed any more.
Hi.
I’ve just finished reading all 47 pages of this very informative post as I’ve a similar HDD problem. I fall into the category of failed recordings (time buffer not working too) where programmes are recorded for anywhere between 0-7 minutes before stopping.
I did have a couple of unexplained reboots this morning too so I deleted and unpaired my Freesat app but I don’t think that was causing my original issue.
To give a bit of background I was getting failed recordings and unsupported file format issues 3 months ago. I tried the suggest fixes such as reset to factory default, format the HDD (which it wasn’t able to several times), disconnect it from all connections for 24 hours, etc.
As my box was 32 months old and having read a few posts on various forums I decided to replace the HDD with the same model to minimise compatibility issues. The fixed seemed to work for the first month but the old faults returned.
I found it hard to believe that I was unlucky to have a second faulty HDD (although not impossible) so hooked it upto my laptop and ran some S.M.A.R.T. software to see if it was faulty.
It came up with error 199 UDMA CRC Error Count.
Screen Shot 2017-01-09 at 19.27.44
The info window suggests that it could be the connection between the HDD and main board. I decided to strip the Humax down as there did seem to be some play on the SATA connector on the main board. When I flipped it over there was some discolouration around the SATA connector.
IMG_2798 copy
I’m wondering if this is enough to cause the problems. Currently it’s struggling to even format the disk and lists that the:
Available Size is 0.0GB
Used Size is 0.0GB
Reserved Size is 0.0GB
Looks scorched to me but I’m no expert.
Can you see any damage on the sata cable, evidence of shorting etc.
I think the set top box uses linux format so it would appear odd to windows, but you should be able to remove the partitions and reformat the new drive under windows to prove it is ok.
From other posts I understand there are utilities which allow you to access the hard drive, these are:-
HumaxRW
Hummy ReadFiles
HumaxCheck
I’m sure you will be able to find them on the forum.
AndyT – 25 minutes ago »
From other posts I understand there are utilities which allow you to access the hard drive, these are:-
HumaxRW
Hummy ReadFiles
HumaxCheck
Sorry but that is completely wrong. Those are utilities that are specific to the earlier Humax Freeview models 9200T, 9150T and 9300T. They are of absolutely zero use for any other box.
SliceOfPi – 1 hour ago »
IMG_2798 copy
I’m wondering if this is enough to cause the problems. Currently it’s struggling to even format the disk
Good photo, U572 looks fried as well as the obvious heat damage. I’d like to think you could copy over what you want to keep, put the original drive back in, screw everything back together again and send it back for a repair (board replacement) ~£27
If there’s been no board revision though I can see the same thing happening again in a few years.
If the true cost of a replacement board is around £27 then I’d just do it. Seems very cheap to me though.
AndyT – 19 hours ago »
Looks scorched to me but I’m no expert.
Can you see any damage on the sata cable, evidence of shorting etc.
I think the set top box uses linux format so it would appear odd to windows, but you should be able to remove the partitions and reformat the new drive under windows to prove it is ok.
From other posts I understand there are utilities which allow you to access the hard drive, these are:-
HumaxRW
Hummy ReadFiles
HumaxCheck
I’m sure you will be able to find them on the forum.
Hi. There doesn’t seem to be any heat damage to the SATA cable although it does wobbles as though the solder joints are dry. Not sure if this would be enough to cause the problems.
damian – 18 hours ago »
SliceOfPi – 1 hour ago »
IMG_2798 copy
I’m wondering if this is enough to cause the problems. Currently it’s struggling to even format the disk
Good photo, U572 looks fried as well as the obvious heat damage. I’d like to think you could copy over what you want to keep, put the original drive back in, screw everything back together again and send it back for a repair (board replacement) ~£27
If there’s been no board revision though I can see the same thing happening again in a few years.
If I can get a new CPU board for £27 that would be great! Is there a official route to get hold of one?
SliceOfPi – 53 minutes ago »
If I can get a new CPU board for £27 that would be great! Is there a official route to get hold of one?
You get a repair to your circuit board for a specific problem. Ring up Humax support.
AndyT – 22 hours ago »
I think the set top box uses linux format so it would appear odd to windows, but you should be able to remove the partitions and reformat the new drive under windows to prove it is ok.
From other posts I understand there are utilities which allow you to access the hard drive
When the boxes were launched you couldn’t read files from the disk, however you now can using bog standard linux tools.
Just an update so to speak.
I’ve repaired 3 humax boxes so far with no problems, 9300T, 9200T and Foxsat HD for around £20 each.
If your box is broken and can’t be repaired cheap there are plenty of these on fleabay etc in working order for peanuts sometimes.
If they fail they are really cheap to repair, Hard Drive for example is the most expensive and only £30ish.
AndyT – 43 minutes ago »
Just an update so to speak.
I’ve repaired 3 humax boxes so far with no problems, 9300T, 9200T and Foxsat HD for around £20 each.
If your box is broken and can’t be repaired cheap there are plenty of these on fleabay etc in working order for peanuts sometimes.
If they fail they are really cheap to repair, Hard Drive for example is the most expensive and only £30ish.
Cheers Andy.
I rang Customer Services and they said it would cost over £120 to fix but as the warranty seal is broken there is nothing they can do. Think I’ll go down the ebay route.
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