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Sorry, but how do I format a new drive in my 1000S, I can’t seem to find this answer anywhere, Thanks
MummyCat – 5 minutes ago »
Sorry, but how do I format a new drive in my 1000S, I can’t seem to find this answer anywhere, Thanks
The box should do it for you when you boot it up, that is of course subject to it seeing the drive correctly. If you can’t boot it up to the menus it’s the only way.
So basically I have no hope as it doesn’t appear to see the drive am I correct in that? Thank you so much for your response Graham
It was the same for me with my PVR, if the recording/schedule menu is missing it is not seeing the hard drive.
In my case the drive simply was not getting any power, didn’t spin up etc.
MummyCat – 27 minutes ago »
So basically I have no hope as it doesn’t appear to see the drive am I correct in that? Thank you so much for your response Graham
Other than getting Humax to repair the box, there is not much you can do. The issue is now known to be a component failure, though Humax haven’t identified the specific item.
Thanks Andy & Graham, It would cost me to get Humax to repair the box as I would have to send it back to the UK from France – so annoying as this is the 2nd box that the drive has crashed on.
I think it is very remiss of Humax to treat their customers so shabbily – I shall now have to start looking at other manufacturers as I have lost all confidence in Humax .
Thanks for your responses
So they haven’t identified the component but can still repair it.
In other words they won’t say, but don’t expect our boxes to last longer than the warranty.
AndyT – 13 hours ago »
So they haven’t identified the component but can still repair it.
In other words they won’t say, but don’t expect our boxes to last longer than the warranty.
They have said only a small number of units have the problem.
Simples then, if there are so few why don’t they replace or repair them free of charge. Surely this would not cost them a great deal, but it would do loads for their reputation.
Shame a circuit diagram isn’t available
Hi all. First post on here. Having the same problem with my HDR-1000S 1TB and convinced its a software issue. I got back from holiday in early September 2016 to find an update available for the freesat app. Dowloaded the updated and paired with my Humax which almost immediately stopped working. Unit wouldn’t recognise HDD. Contacted Humax who said it was a HDD or SATA failure and to reset the box. Not sure how a reset fixes a hardware failure but never mind. Followed the advice on here about disconnecting from the app and the internet and the unit now recognises the HDD again but it’s still problematic and wants to reformat all the time. Humax say only that they have been unable to identify a software issue as the cause and it might be an intermittent hardware failure. Smells more than a little fishy to me so have sent the whole story to BBC Watchdog. Humax have a monopoly on the Freesat HD+ market. I suggest anyone with the same problem email Watchdog and we’ll see if that gets Humax to pull their finger out.
I’m joining the “me too” list of people on this thread – my HDR 1000S’ hard drive has “disappeared” and none of the tips here (power off for a while, disconnect Ethernet, factory reset, downgrade firmware) work. I did pair it ages ago and immediately unpaired it back then because of the ludicrous HDD spin up every 20 mins. I actually deleted my Freesat account as a precaution too (nothing was listed as paired).
I’ve decided to get a Zgemma H2S instead, which is not only cheaper than the Humax but seems a lot more hackable (and uses external storage to record). The HDR 1000 was a refurb that’s out of its warranty, so I’ll keep it as a spare and see if it will “revive” at a future date.
I’ve looked at the Zgemma H2S myself, but I was lucky and managed to get both my boxes working again.
If anyone is interested repair kits are available for the following boxes:-
Foxsat HD Freesat
Fox T-2 HD Freeview
5100, 5200,5300, 5400
9150T, 9200, 9300T
Humax are still claiming no knowledge of a fix despite the announcement on the Freesat web site. Has anyone managed to get their box fixed by Humax? Their latest response to me is:
“Hello
Freesat have not advised ourselves that the problem has been resolved so I think you may be looking at an earlier message from them. I would advise contacting Freesat where they should be able to provide you with more information on their fix.
Best Regards,
Bethan
Humax Customer Support”
Hi, I actually spoke to them recently about my 1000S box and they told me yes, there was an issue with a component but were unable to actually tell me what it was. They did however tell me to return my box and they would rectify the problem for a total of £26 – I have to get the box back to the UK as I live in France so will be sending it back next month and will report back
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