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I use the Sandy Heath transmitter and was going through my channels yesterday and found many of them came up as weak signal, then no signal. My TV has a built-in Freeview tuner so I tried that and all channels were available – no issues at all. I pulled the power plug out of the back of my FVP-4000T, waited a few seconds and plugged it back in again. One it had booted up all channels were available with no warnings at all.
Lucky you.
Our problems was down to the aerial so we’ve bought a new one and tried it out by plugging it directly into my TV and we’be got our channel back.
Installing it properly tomorrow.
MIB – 7 hours ago »
Lucky you.
Our problems was down to the aerial so we’ve bought a new one and tried it out by plugging it directly into my TV and we’be got our channel back.
Installing it properly tomorrow.
I have lost about 5 HD channels + other channels, including BBC news HD & vintage. Everything was ok until the retune.
I have tried starting from scratch tuning in but to no avail.
I put my postcode in the freeview online to see what channels I should get from Sutton Coldfield & yes I have lost these channels, why when they worked before?
Thank goodness I have freesat as well.
My parents who live 10 miles down the road get the full freeview channels from the same transmitter, perhaps it is because we live in Redditch? I dont think changing my aerial or anything else will get a stronger signal. Why is it now we cant even get a signal on the lost channels & why does freeview charge you for phone calls 0n a 084 number? I think it is a con-spiracy to make money out of us!
I live in Redditch like you. It’s likely not a stronger aerial you need, rather one that covers UHF channels 55 and 56. Com7 moved from uhf 33 to 55 and COM 8 from UHF 35 to 56. Guessing your parents have a wideband aerial and yours is probably a group K.
I can recommend this wideband log periodic.
andysue – 5 hours ago » why does freeview charge you for phone calls 0n a 084 number? I think it is a con-spiracy to make money out of us!
I have to say we’re not impressed by Freeview’s helpline. We called them on Thursday and at first spoke to the usual front desk rep who then passed us onto a tech guy, who said he was busy and would ring us back. He didn’t which was a bit rich so we took matters into our own hands instead. 🙄
Barry – 1 hour ago »
andysue – 5 hours ago »
why does freeview charge you for phone calls 0n a 084 number? I think it is a con-spiracy to make money out of us!
0345 number for advice line according to top of freeview webpage Link
Well spotted but it doesnt make any difference.
This is quoted after the top of the page:-
If you don’t have an inclusive minute plan, calls to 0345 6 numbers are charged in a similar way to 0845 6 numbers. From landlines this typically costs up to 12p per minute, and between 5p and 40p from mobiles depending on your provider.
grahamlthompson – 2 hours ago »
I live in Redditch like you. It’s likely not a stronger aerial you need, rather one that covers UHF channels 55 and 56. Com7 moved from uhf 33 to 55 and COM 8 from UHF 35 to 56. Guessing your parents have a wideband aerial and yours is probably a group K.
I can recommend this wideband log periodic.
Thanks for the info. I did have an aerial with 16 elements a black tip. The elements measure 16cm down to 14cm So I guess this is probably a wideband aerial.
I swappped it last year for this one https://www.screwfix.com/p/labgear-tv-aerial-high-gain-48-element/30515
No difference really until this change over.
I have mounted it on a 3m pole on the chimney but right in my line of sight is an oak tree.
I run 4 tvs off a 6 way booster in the loft. I have taken the 4g filter off but it apears to have made no difference.
I have lost channels from 106 I did get them up to 110.
Do you still pick up these channels? & do you use the periodic?
Thanks
Well this isn’t out working so well – we’ve installed the new aerial and whilst we got the channels we had before, we’re still not getting the new ones (even though they showed up when the aerial was plugged directly into my TV), so we’ve had to call a guy out but he can’t come until tomorrow.
To be continued….
andysue – 1 hour ago »
grahamlthompson – 2 hours ago »
I live in Redditch like you. It’s likely not a stronger aerial you need, rather one that covers UHF channels 55 and 56. Com7 moved from uhf 33 to 55 and COM 8 from UHF 35 to 56. Guessing your parents have a wideband aerial and yours is probably a group K.
I can recommend this wideband log periodic.
Thanks for the info. I did have an aerial with 16 elements a black tip. The elements measure 16cm down to 14cm So I guess this is probably a wideband aerial.
I swappped it last year for this one https://www.screwfix.com/p/labgear-tv-aerial-high-gain-48-element/30515
No difference really until this change over.
I have mounted it on a 3m pole on the chimney but right in my line of sight is an oak tree.
I run 4 tvs off a 6 way booster in the loft. I have taken the 4g filter off but it apears to have made no difference.
I have lost channels from 106 I did get them up to 110.
Do you still pick up these channels? & do you use the periodic?
Thanks
I use the log36 but not on Sutton Coldfield and it’s in my loft. High trees just behind where I live make reception from Sutton Coldfield in the summer very poor especially in windy weather. I use Lark Stoke which is the opposite direction to SC. It doesn’t have the COM 7 and COM 8 muxes. So last HD channel is 105.
MIB – 1 hour ago »
Well this isn’t out working so well – we’ve installed the new aerial and whilst we got the channels we had before, we’re still not getting the new ones (even though they showed up when the aerial was plugged directly into my TV), so we’ve had to call a guy out but he can’t come until tomorrow.
To be continued….
This is better than watching the tv, cant wait for the next episode. People that work Sundays as well, wow.
Joking aside I think I may have to go down the same route & see what they say if I can find a reputable installer.
Update:
Tonight we shall be watching our TV shows in SD because we’ve now lost the signal to all of our HD channels…. 😯
And so the saga continues…
The engineer has just been and after spending 90 minutes with us, the problem was partly down to the old amplifier in the lofty not being up to scratch for the new aerial and other gear.
With that fixed, we now have he missing channels back on our TVs. My 4000T however is a different story. For some reason the box just isn’t picking up the signals for the missing channels yet the signal is definitely there because the guy checked them with his reader.
I did a reboot and a new software check to no avail so the bottom line is my 4000T has to go back to the shop for a check-up. I only bought it in September from Richer Sounds so it is still under warranty and part of their protection/repair deal too.
Also the splitter I bought the other day was apparently causing problems according to the engineer so that was £5 wasted too.
What a palava.
I again lost some channels yesterday – I got the yellow message saying the signal was too weak. Not true as another Freeview receiver using the same aerial picked up those same channels just fine. I did another reboot and the channels are back again. Sounds like there is an issue. I’m annoyed I bought the box from Currys and not Amazon as a return is going to be so much more difficult at Currys. No doubt they’re going to have to send it away somewhere and I’ll have to wait a couple of weeks.
Is it possible to deal directly with Humax, given I registered the box with them the same say I bought it? Might it be quicker this way?
scgf – 42 minutes ago »
I again lost some channels yesterday – I got the yellow message saying the signal was too weak. Not true as another Freeview receiver using the same aerial picked up those same channels just fine. I did another reboot and the channels are back again. Sounds like there is an issue. I’m annoyed I bought the box from Currys and not Amazon as a return is going to be so much more difficult at Currys. No doubt they’re going to have to send it away somewhere and I’ll have to wait a couple of weeks.
Is it possible to deal directly with Humax, given I registered the box with them the same say I bought it? Might it be quicker this way?
Perhaps not! If you check out THIS POST from a parallel thread you’ll see the issue might be with the signal being too high thus it needs reducing.
I’m about to try this myself.
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