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Mine has been ok since the factory reset on Wednesday but had no schedule this morning (Saturday). It is recording ok. I’m going to wait until tomorrow and see if it comes back, as Barry has suggested.
My feeling is that a factory reset does no more than a power off/on, but is a lot more trouble. And Humax have never previously suggested a factory reset after installing new software on this or other boxes.
David
As above…. all of the posts above !!!!
I’ve rebooted, reset, factory defaulted, not once did it clear the FAULT.
HOWEVER, once whilst watching something, the 4000 rebooted in a different way, and when it came back… the full schedule was there…. for a few hours then it disappeared again.
New recordings show up in schedule…. until they too disappear !!
All this since the last software update !!
All 3 tuners show good signal at all times.
IT IS SO OBVIOUSLY A HUMAX SOFTWARE UPDATE PROBLEM…..
At least I don’t lose timer settings, if I did the box would be going back to Humax…… or the TIP.
Not used any remote app etc.
Also, cannot amend nor delete timers in the EPG since update !!
PS:
A tip…
I put a small blob of Blutack on the OK button, this allows me to press it in a darkened room !!
And aids navigation around the remote
aciddad – 1 day ago »
Mine has been ok since the factory reset on Wednesday but had no schedule this morning (Saturday). It is recording ok. I’m going to wait until tomorrow and see if it comes back, as Barry has suggested.
My feeling is that a factory reset does no more than a power off/on, but is a lot more trouble. And Humax have never previously suggested a factory reset after installing new software on this or other boxes.
David
Humax will more than likely suggest that you do a factory reset if you ever report a problem.
It’s true they are keen on factory resets, but in their defense, in the email they sent me it said “a reset seems to clear the problem”, and I wonder if they got that from reading this forum.
They have just asked me for the MAC addresses, and am I using an external drive. They also assure me that they are working on the problem.
David
HumaxUKNW – 3 days ago »
As above…. all of the posts above !!!!
I’ve rebooted, reset, factory defaulted, not once did it clear the FAULT.
HOWEVER, once whilst watching something, the 4000 rebooted in a different way, and when it came back… the full schedule was there…. for a few hours then it disappeared again.
New recordings show up in schedule…. until they too disappear !!
All this since the last software update !!
All 3 tuners show good signal at all times.
IT IS SO OBVIOUSLY A HUMAX SOFTWARE UPDATE PROBLEM…..
At least I don’t lose timer settings, if I did the box would be going back to Humax…… or the TIP.
Not used any remote app etc.
Also, cannot amend nor delete timers in the EPG since update !!
PS:
A tip…
I put a small blob of Blutack on the OK button, this allows me to press it in a darkened room !!
And aids navigation around the remote
THIS WEDNESDAY MORNING….
The Full Schedule is back, all 71 timers !!
I did nothing, just powered up to set some new timers, and the schedule has been re-populated…
Fingers crossed it stays like that !
No idea if a software update occurred, it just happened….
HumaxUKNW – 29 minutes ago »
HumaxUKNW – 3 days ago »
As above…. all of the posts above !!!!
I’ve rebooted, reset, factory defaulted, not once did it clear the FAULT.
HOWEVER, once whilst watching something, the 4000 rebooted in a different way, and when it came back… the full schedule was there…. for a few hours then it disappeared again.
New recordings show up in schedule…. until they too disappear !!
All this since the last software update !!
All 3 tuners show good signal at all times.
IT IS SO OBVIOUSLY A HUMAX SOFTWARE UPDATE PROBLEM…..
At least I don’t lose timer settings, if I did the box would be going back to Humax…… or the TIP.
Not used any remote app etc.
Also, cannot amend nor delete timers in the EPG since update !!
PS:
A tip…
I put a small blob of Blutack on the OK button, this allows me to press it in a darkened room !!
And aids navigation around the remote
THIS WEDNESDAY MORNING….
The Full Schedule is back, all 71 timers !!
I did nothing, just powered up to set some new timers, and the schedule has been re-populated…
Fingers crossed it stays like that !
No idea if a software update occurred, it just happened….
They will disappear again and reappear on a regular basis. Mine does it quite often.
bampsam – 11 minutes ago »
HumaxUKNW – 29 minutes ago »
HumaxUKNW – 3 days ago »
As above…. all of the posts above !!!!
I’ve rebooted, reset, factory defaulted, not once did it clear the FAULT.
HOWEVER, once whilst watching something, the 4000 rebooted in a different way, and when it came back… the full schedule was there…. for a few hours then it disappeared again.
New recordings show up in schedule…. until they too disappear !!
All this since the last software update !!
All 3 tuners show good signal at all times.
IT IS SO OBVIOUSLY A HUMAX SOFTWARE UPDATE PROBLEM…..
At least I don’t lose timer settings, if I did the box would be going back to Humax…… or the TIP.
Not used any remote app etc.
Also, cannot amend nor delete timers in the EPG since update !!
PS:
A tip…
I put a small blob of Blutack on the OK button, this allows me to press it in a darkened room !!
And aids navigation around the remote
THIS WEDNESDAY MORNING….
The Full Schedule is back, all 71 timers !!
I did nothing, just powered up to set some new timers, and the schedule has been re-populated…
Fingers crossed it stays like that !
No idea if a software update occurred, it just happened….
They will disappear again and reappear on a regular basis. Mine does it quite often.
MINE DOESN’T !!
After disappearing a while back, it briefly returned for a few hours ages ago…. never to be seen since….
Until this morning !
A new beta software version is currently being tested that might fix this problem, to early to tell – I have not witnessed issue on a public release candidate, to date, so cannot confirm.
If you are not already a member of the beta team then PM me if you want to try this release.
We have been running 1.01.49 since its release with no problems. I did not do a factory reset following the update although the update was done from the update search in the system menu and I powered down (ie. unplugged!) to reboot the box following the update.
Until last night, we have not had any missing programs from the recordings schedule. Last night we did. The only thing that was different to our normal use of the box was that when it was turned on it was simultaneously recording three separate programs in standby (I don’t recall whether they were off three separate mux or just one or two). Our normal use would mean at max only two separate programs would be recording in standby.
This morning, without any intervention by us, the recording schedule is complete again.
Has anyone else noticed this coincidence – ie. missing schedule items only with max number of standby recordings?
[As an aside 1.01.49 seems to have resolved the failure to start when recording in standby problem that we have suffered since getting the 4000T soon after launch (fingers crossed!).]
Alex4000 – 5 hours ago »
was that when it was turned on it was simultaneously recording three separate programs in standby.
Has anyone else noticed this coincidence – ie. missing schedule items only with max number of standby recordings?
No. Every time it has occurred on my box, there was nothing being recorded when I took it out of standby. And it’s definitely happened when nothing has been recorded during standby.
The only coincidence I have noticed is that the menu is slower than normal.
I also had an occurrence of disappearance of recording schedule.
Last Sunday to try to get rid of another problem I had been having, in the morning I carried out a factory reset after noting my schedule contents.
After the reset I carried out a manual re-tune (I have two transmitters on approx the same bearing and I like to choose the closest one) [pity you can’t choose manual tune during reset].
Using the search facility I found the programmes I wished to record and set them up to record. However I noticed in the evening the programmes although still scheduled were not set to record.
It would appear that after factory reset the programmes are still scheduled but not marked to record.
I have also noticed that on the 9th Nov (presidential election) the programmes scheduled were not broadcast but at the time a required programme was due, the recorder recorded what was being broadcast even though it was not the required.
Looks like we’re back to putting in a record time and hope that it will be broadcast. What is the point of broadcasting programme data if it is going to be ignored.
New to this forum, but I have read quite a few posts here since buying a FVP4000T in early November trying to figure out what’s up with unit, or is it just me?
The original unit has been replaced by the retailer. Unit 1 had the ‘rebooting’ problems discussed in another post and the ’empty schedule’ problem. During setup the software upgraded from whatever it was to 1.01.25. Following various emails to Humax I waited for the next update to address the ‘rebooting’ problem. 1.01.49 duly arrived and this did seem to fix this issue. However the empty schedule problem was not fixed – I had assumed, I guess incorrectly, that this was tied up with the rebooting problem. Further communication with Humax and the retailer resulted in Humax offering to take a look at the unit (seemingly unaware of the ’empty schedule’ issue) and the retailer offering a replacement. On the basis that unit 1 was possibly faulty I decided to try the replacement.
Unit 2 is a slightly updated model – the power plug is different, a little larger and the standby/record and power lights have been moved to the centre of the unit and are now blue for power, red for standby and purple for recording. This unit came with firmware 1.01.25 installed and upgraded to 1.01.49 during setup. With unit 1 after the upgrade to 1.01.49 the Schedule was ok for about two days before going blank (most often) or only showing one or two scheduled recordings. Unit 2 went almost a full three days before doing exactly the same.
It’s driving me nuts. I have never had to waste quite so much time on a brand new piece of technology (other than Windows of course).
Along with the ’empty schedule’ unit 1 did feel a bit unstable generally, slow to respond to the Recording button or access some menus. Unit 2 seems better in this regard, but certainly not what I would describe as rock solid.
Having read through this post here is my dilemna – do I hang on in hope that these issues will be addressed at some point or cut my losses and get a refund?
From my communications with Humax and also mentioned here there seems to be some denial on the part of the manufacture that this problem exists. However someone else here suggests that new software is being beta tested which may address this issue. Does anyone have any info to clarify any of this one way or the other?
Various searches have turned up a worryingly large amount of negative feedback regarding the FVP, including one retailer I came across stating that they’ve stopped stocking this unit because of excessive issues and returns. If this ’empty schedule’ issue is only apparent on ‘some’ units just how unlucky am I to get two units in less than two months with this exact same problem?
Anyway, thought I’d post here before contacting Humax etc just in hope that someone can perhaps enlighten me as to whether these issues will likely as not be fixed eventually or will Humax just move on to manufacturing a new unit? In some of the stuff I’ve read both these options have been suggested, so I really am none the wiser at this moment.
For my money this IS a software issue. I love the functionality of the unit, when it works it’s great. But perhaps it’s just got too much going on and they’ll never sort it out without a ground-up rebuild of firmware.. that’s my worry.
Any updated info or advice would be much appreciated – Thanks in advance. If/when I do re-contact Humax regarding this I’ll post again.
Personally, I think Humax should do a product recall, and replace all the 4000’s with a new model, similar spec, ie 3 tuners, but with new improved fast software & a better remote.
Overall it’s not too bad for a budget model, but the constant intermittent lack of a full schedule impacts other features, such as EPG Timers cancellation on series linked programmes….
Over the past week, I’ve been keeping an eye on the schedule. It seems that every other day the schedule is full (ie today, last Saturday, Thursday and Tuesday) and on the other days it’s either completely blank or only has one or two programmes showing. All-in-all, that’s strange but it is a pattern. Indicative of what exactly, I’ve no idea.
HumaxUKNW – 1 hour ago »
Personally, I think Humax should do a product recall, and replace all the 4000’s with a new model, similar spec, ie 3 tuners, but with new improved fast software & a better remote…
Good luck with that one. History is not on your side. It took 2 years to get the Freesat G2 models, 1000/1010, working reasonably stable. Followed by the HDD missing problem, which they were flagged on in Nov 2015 and almost one year later they issued a fix at cost to the user. If I were a 4000T user I would get a satellite dish installed.
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