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Reggles – 28 mins ago »
As newbie to Humax Aura and this forum, can I just add that I have been experiencing the same problems regarding Sky Mix recordings repeatedly freezing during playback. I have not tried recording programmes from Sky Arts yet, so can not comment on problems with that channels. Interestingly, my problems with Sky Mix recordings only seems to occurs on recordings made after 9-00pm. Recordings made before this time have all been fine. Has anyone else experienced simllar time related issues.
My post from last week…………………..
“Channels seem to be more affected in the evening than the afternoon and Tales of the Unexpected was not airing when Friday night dinner aired or U&Dave Battle in the Box both of which had severe issues for the last 2 weeks all airing at 9pm on a Friday,Tuesday and Wednesday.”
Trog,
My apologies. I didn’t pick up on the timing issues in your post. I must admit I have so far not had any problems with Sky Mix recordings done before 9-00pm.
trog – 14 hours ago »
Reggles – 28 mins ago »
As newbie to Humax Aura and this forum, can I just add that I have been experiencing the same problems regarding Sky Mix recordings repeatedly freezing during playback. I have not tried recording programmes from Sky Arts yet, so can not comment on problems with that channels. Interestingly, my problems with Sky Mix recordings only seems to occurs on recordings made after 9-00pm. Recordings made before this time have all been fine. Has anyone else experienced simllar time related issues.
My post from last week…………………..
“Channels seem to be more affected in the evening than the afternoon and Tales of the Unexpected was not airing when Friday night dinner aired or U&Dave Battle in the Box both of which had severe issues for the last 2 weeks all airing at 9pm on a Friday,Tuesday and Wednesday.”
My experience seems to be the opposite of yours, it’s worse in the mornings and afternoons when Tales of the Unexpected is on Sky Arts, this program will freeze every 20 seconds. I do get some freezing in the evenings but nothing like as bad.
MikeW-uk – 2 hours ago »
trog – 14 hours ago »
Reggles – 28 mins ago »
As newbie to Humax Aura and this forum, can I just add that I have been experiencing the same problems regarding Sky Mix recordings repeatedly freezing during playback. I have not tried recording programmes from Sky Arts yet, so can not comment on problems with that channels. Interestingly, my problems with Sky Mix recordings only seems to occurs on recordings made after 9-00pm. Recordings made before this time have all been fine. Has anyone else experienced simllar time related issues.
My post from last week…………………..
“Channels seem to be more affected in the evening than the afternoon and Tales of the Unexpected was not airing when Friday night dinner aired or U&Dave Battle in the Box both of which had severe issues for the last 2 weeks all airing at 9pm on a Friday,Tuesday and Wednesday.”
My experience seems to be the opposite of yours, it’s worse in the mornings and afternoons when Tales of the Unexpected is on Sky Arts, this program will freeze every 20 seconds. I do get some freezing in the evenings but nothing like as bad.
I never watch SkyArts in the day time and not so often at all so that may also be the case for me, the other affected channels I do frequently use and have found evenings to be worse and there seems to be some confirmation of that from Reggles.
Out of curiosity I have turned to SkyArts and Discovering: Sean Penn is airing. 5mins and no freeze or black screen.20mins in and just had my first freeze, at the end of ad break just before Joy of painting started. Joy of painting has been freezing every few mins. I would suggest being in 4.3 format may be a factor but as the other stations affected are not that could just be e red herring.Anyway I cannot take any more of the audio vallium that is Joy of painting so test over.
trog – 1 hour ago »
MikeW-uk – 2 hours ago »
trog – 14 hours ago »
Reggles – 28 mins ago »
As newbie to Humax Aura and this forum, can I just add that I have been experiencing the same problems regarding Sky Mix recordings repeatedly freezing during playback. I have not tried recording programmes from Sky Arts yet, so can not comment on problems with that channels. Interestingly, my problems with Sky Mix recordings only seems to occurs on recordings made after 9-00pm. Recordings made before this time have all been fine. Has anyone else experienced simllar time related issues.
My post from last week…………………..
“Channels seem to be more affected in the evening than the afternoon and Tales of the Unexpected was not airing when Friday night dinner aired or U&Dave Battle in the Box both of which had severe issues for the last 2 weeks all airing at 9pm on a Friday,Tuesday and Wednesday.”
My experience seems to be the opposite of yours, it’s worse in the mornings and afternoons when Tales of the Unexpected is on Sky Arts, this program will freeze every 20 seconds. I do get some freezing in the evenings but nothing like as bad.
I never watch SkyArts in the day time and not so often at all so that may also be the case for me, the other affected channels I do frequently use and have found evenings to be worse and there seems to be some confirmation of that from Reggles.
Out of curiosity I have turned to SkyArts and Discovering: Sean Penn is airing. 5mins and no freeze or black screen.20mins in and just had my first freeze, at the end of ad break just before Joy of painting started. Joy of painting has been freezing every few mins. I would suggest being in 4.3 format may be a factor but as the other stations affected are not that could just be e red herring.Anyway I cannot take any more of the audio vallium that is Joy of painting so test over.
Yes, that seems to be my experience also. The ‘older’ 4:3 broadcasts seem to be worse(freezing every 30 seconds) but that’s not to say that some widescreen broadcasts also freeze. Tales of the Unexpected and Joy of Painting are bar far the worst. Just hope they can get a fix out ASAP, at least they are now acknowledging the fault exists.
Joy of Painting certainly becoming unwatchable. Can’t blame it on Bob drying his 2″ brushes!
I put SkyArts back on in the background whilst doing some chores for at least the last hour and did not notice a single freeze in that time.
I emailed Humax Customer Support this morning with experiences of the Sky Mix problem, and have just received the following reply from them.
“Thank you for bringing this to our attention.
We are experiencing an elevated volume of contacts due to an issue with our Aura set-top boxes, where specific channels may temporarily experience intermittent disturbance in reception with freezing or picture blackout.
Please be assured that our developer team is actively investigating the cause. Rest assured, we are working diligently to resolve this issue as quickly as possible.
There is no need for further action on your part at this time. We will provide updates and additional information as soon as a fix is available.
Thank you for your patience. We apologize for any inconvenience this may have caused and appreciate your understanding.
Best Regards,
Pauline
Humax Customer Support”
I await further developments!
Thanks for contacting them Reggles, that is basically the same message they sent out for a previous issue a few months ago and that was eventually fixed with an update so we live in hope.
Had this arrive today.
“I hope you’re doing well.
First, I’d like to apologize for the delayed response. Edonis has been out of the office over the past few days.
We’re aware of the issue you’ve been experiencing with blackouts on certain channels, and I want to let you know that our developers have already been working on a solution. It seems they’ve identified the root cause and have prepared a fix.
If you’re comfortable sharing the serial number of your Aura device, we can forward it to our development team, and they’ll be able to apply the fix remotely.
Please let us know if that works for you, and thank you for your patience and understanding as we resolve this.”
I have replied and asked if this is a Beta test as I am concerned after the issues the previous Beta testers suffered.
Humax replied………………
Thank you for your message!
“Yes, it is a kind of test round after our developers’ thorough in-house testing, but to reassure you, in the previous instance, almost all users had no issues with the update. That beta version was actually the same as what was later rolled out globally because none of the testers reported unexpected side effects.
That said, if any issues do arise, catching them early is crucial, which is why we value your participation.
Every bit of experience, whether good or bad, helps us refine the final release for everyone’s benefit. “
Has anyone else been offered the fix, did it work?
Trog,
I have just received the same offer as you for Humax to fix this problem remotely by giving them my Aura serial number.
I am somewhat wary of this, being new to Humax and not that technically minded, so would welcome anyone else’s experiences if they have accepted a similar offer from Humax.
Trog and all other users with the same problem.
I emailed back Humax Customer Support with my concerns regarding giving them access to my Aura.
The following is their reply to my concerns. On the basis of this reply I have decided to give Humax the access they need. I will post again after it has happened and you know the results.
Thank you for reaching out and sharing your concerns.
No need to worry – the fix is arriving as part of an over-the-air update to one of the Freeview system apps on your Aura device. To ensure that the update reaches your device smoothly, we would just need your Aura’s serial number. This will allow our technicians to push the updated app version specifically to the affected devices.
Rest assured, this update won’t interfere with any of your other apps or parts of the system. Your existing recordings, scheduled recordings, and other user information will remain completely intact. It’s not like someone is remotely accessing your device; it’s simply a software update that will look and feel like any other routine update.
Please feel free to send over the serial number, and we’ll take care of the rest.
Best Regards,
Judit
Humax Customer Support
@Reggles I also emailed back Humax Customer Support with my concerns yesterday but have had no reply so far. Thank you for stepping up and being the guinea pig, good luck mate and I look forward to hearing your results.
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