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Mine is working now, but, saying that, it did yesterday morning too, only to stop again later in the day. Perhaps the issue was/is linked to demand?
New to the group using HDR-1100S bought 15months ago.On SKY tried all the above. Problem ongoing since Sunday evening although it worked briefly Monday teatime. Backwards EPG on BBC1 shows”Incorrect Link” This morning Showcase isn’t available, I can get On Demand menu but on selecting one I’m back with Incorrect Link.
Still broken this morning for me. Won’t even load the on demand page.
Mine’s stopped working again
i have nothing. it’s been the same since Saturday night. i was able to access Showcase briefly yesterday, but apart from that it’s been dead.
has anybody else spoken to Humax? i’m aware of the customer service number.
thanks.
Just joined this forum. On Demand has not been working for 2 days now. Our Broadband provider is Sky. I have a 1100S Freesat box. I’ve tried turning off an don, resetting wifi and ethernet cable. Has any had a progress update from Humax? I’m not sure how to reset the box – any advice?
Cheers!
I had an email from Humax short while back. They’re still working the problem, so I wouldn’t bother messing with boxes and/or routers until they indicate some progress.
If you can, maybe follow them on twitter @HumaxUK to see if any updates/suggestions.
Hi all,
I have a Humax freesat box 1100s and am using Sky’s adsl broadband service.
When the on-demand stopped working the other day, it coincided with my router dropping its internet connection so I got distracted with that for a while. I thought the difficulty was with resetting my connection, though it seemed strange the 1100s was still able to see the network shares on my LAN.
I spoke to humax yesterday morning before they realised there was a wider problem with sky/freesat so they advised me to factory reset the box – a pain that I’ll now have rebuild our recording rules. They also said I may need to adjust some security settings on my router so I had a chat with sky as well.
Anyway – I’ve rebooted, powered off, started up again everything I can think of and nothing has restored the service.
It’s only when I called humax again this morning they told me about this server/network problem and said to look out for news on social media.
I’ve just registered on here and posted to keep up to date with this, hopefully it’ll be resolved soon.
@freesat_tv said just now:
We are working on resolving the issue at a network level as quickly as possible, and thank you for your continued patience.
12:08 pm – 28 Nov 2017
I bought a Freesat HDR 1100 S 500gb, and it worked well for a few weeks. However, for the past week, I have been unable to access any on demand services just screen message
“On demand is loading . … … … less than a minute” etc.
I have waited for periods varying from 5 up to 20 minutes with no success.
I have rebooted the rooter and the Freesat box, with no success.
I have checked all cables and connections, with no success.
I have used factory reset, with no success.
All other devices connected to the router either through Ethernet cable or wifi work perfectly. Average broadband speed is 20 to 25 Mb per second. Network is connected according to Network info screen
Device ID FS HMX 03A 0003 BA42
Software version UKSFAA3.00.77
ChrisHolmes – 7 minutes ago »
I bought a Freesat HDR 1100 S 500gb, and it worked well for a few weeks. However, for the past week, I have been unable to access any on demand services just screen message
You haven’t said who provides your broadband? If it is Sky then it is a known issue that is being worked on.
ChrisHolmes – 7 minutes ago »
I bought a Freesat HDR 1100 S 500gb, and it worked well for a few weeks. However, for the past week, I have been unable to access any on demand services just screen message
“On demand is loading . … … … less than a minute” etc.
I have waited for periods varying from 5 up to 20 minutes with no success.
I have rebooted the rooter and the Freesat box, with no success.
I have checked all cables and connections, with no success.
I have used factory reset, with no success.
All other devices connected to the router either through Ethernet cable or wifi work perfectly. Average broadband speed is 20 to 25 Mb per second. Network is connected according to Network info screen
Device ID FS HMX 03A 0003 BA42
Software version UKSFAA3.00.77
Hi welcome to our forum. Who is your ISP ?
This should serve as a warning to folks blindly following random suggestions like “Do a factory reset” which might just create work for you…you find it a lot for other devices like Windows e.g. “reinstall it”. I even have it with the damp in my kitchen wall
, I have fixed the stop cock, I have fixed a drip on the washing machine hose, but it is still there. I could fix the pipe in the wall too…but it might be something else.
Me again just had this from Freesat and I appear to have some improvements to on demand and showcase
Thank you for your email
We are aware of the ongoing ‘On Demand’ issue which appears to be affecting customers with Sky Broadband, that seems to be related to reported issues with Sky broadband over the weekend.
At present, no customer action is advised,
We will get back to you as soon as we have an update.
If you have access to Facebook or Twitter we will be adding updates to these sites as and when these become available
We apologise for any inconvenience caused and thank you for your patience while we investigate this issue further
Kind Regards
Freesat Customer Team
Neil1 – 45 minutes ago »
This should serve as a warning to folks blindly following random suggestions like “Do a factory reset” which might just create work for you…you find it a lot for other devices like Windows e.g. “reinstall it”. I even have it with the damp in my kitchen wall
, I have fixed the stop cock, I have fixed a drip on the washing machine hose, but it is still there. I could fix the pipe in the wall too…but it might be something else.
Faced with a wife and three young kids not able to watch what they want for a few days and Humax themselves telling you to do it, plus other threads on various forums seeing that restart approach actually work albeit for an earlier bout of trouble (example: avforums ), reluctantly I did the factory reset. I wouldn’t call it blindly exactly. So far as I could tell I did all the methodical troubleshooting I could and that led me to think my box might have got into a state that a reset would fix
It seems to have taken a while for humax/freesat to recognise there is a fundamental infrastructure problem, that left a window open where they gave out bad advice unfortunately.
edited to fix link to avforums thread
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