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Very interesting following this. My parents just informed me that their scheduled recordings were no longer working. This problem having been noticed quite recently. When we checked all thier scheduled recordings had gone. Im suspecting from what I have read here that perhaps an automatic reset or upgrade is being performed at night. So I have switched off the automatic update option from the settings menu. Now they will try to record some programs over night and I will let you know if it worked or not.
No the scheduled recordings did not record. And a recording set for today has vanished.
HumaxMan – 2 hours ago »
No the scheduled recordings did not record. And a recording set for today has vanished.
I didn’t think it would make any difference because twofords had done something similar by changing the Software Auto Update time to early evening. The hope was that by changing the auto update time it eliminated the possibility of any rogue software check even with the Auto Update disabled.
Having detailed the issue direct to Humax the following is the response I received today:
Thank you for contacting Humax Technical Support. I’m sorry that you are having these issues with your Humax box. These issues suggest you will need to reset and retune your box in the following manner.If these steps do not resolve the problem that indicates an internal fault with the memory and the box will need to be replaced.
To reset the Humax box please take the following steps on the Humax Box. This procedure will wipe the scheduled recordings from the Humax Box, but, will not wipe any recordings.
I then responded with:
Thank you for getting back to me.
However, you failed to read – extract below – that I have already done a Factory Default/Reset…………. Several times and it did not cure the problem!!
I have performed a “Default to Factory Settings” which meant creating the recording schedule(s) again. I have done this several times!
Therefore, from your comments are you saying that there is no fix available from Humax to resolve this issue?
You state that the problem indicates an internal error and the box will need to be replaced……… is there no memory replacement option?
Also, the unit is 5 years old but if it were only say 18 months old and I reported this problem would you be saying that the box needed to be replaced?
It all seems very final!!
As other people on this thread have had this issue its seems unlikely they all would have “memory issues”
I totally agree. Its very easy for “Tech Support” to say reset the unit and if it doesn’t work, replace it! Clearly hoping that the user is going to go away and get a new one!!
In the ideal world it would be good for Humax to say we have had a few cases of this over the past few months and are addressing the issue. Unfortunately, this is not their ideal world!!
I’ll update this issue when I get a further response from Humax.
woodz – 2 hours ago »
As other people on this thread have had this issue its seems unlikely they all would have “memory issues”
Why do say that? It seems entirely possible to me that there is an age related problem with the Flash RAM used to store the schedule. The earlier 9200 with very similar software doesn’t suffer from this problem so hardware is a strong candidate. The earliest report of this problem is now several years old and so far nobody, so far as I am aware, has found a permanent solution.
Martin Liddle – 1 hour ago »
woodz – 2 hours ago »
As other people on this thread have had this issue its seems unlikely they all would have “memory issues”
Why do say that? It seems entirely possible to me that there is an age related problem with the Flash RAM used to store the schedule. The earlier 9200 with very similar software doesn’t suffer from this problem so hardware is a strong candidate. The earliest report of this problem is now several years old and so far nobody, so far as I am aware, has found a permanent solution.
The reason I thought that was reading through comments from the thread it seems that it all happened at the same time. Surely even with common faults it’s a bit of a coincidence that they are all hardware faults?
woodz – 50 minutes ago »
The reason I thought that was reading through comments from the thread it seems that it all happened at the same time.
Here is an example of a report from 2011 Link to old report on loss of schedule
Surely even with common faults it’s a bit of a coincidence that they are all hardware faults?
Clearly the problem is either hardware or software. If the problem is software you need to explain why boxes work for several years on the same software version and then suddenly start losing the recording schedule and no amount of resetting or changing assorted settings makes any difference. Smells very like hardware to me but I am only conjecturing; I certainly don’t have any hard evidence.
Martin Liddle – 8 hours ago »
woodz – 50 minutes ago »
The reason I thought that was reading through comments from the thread it seems that it all happened at the same time.
Here is an example of a report from 2011 Link to old report on loss of schedule
Surely even with common faults it’s a bit of a coincidence that they are all hardware faults?
Clearly the problem is either hardware or software. If the problem is software you need to explain why boxes work for several years on the same software version and then suddenly start losing the recording schedule and no amount of resetting or changing assorted settings makes any difference. Smells very like hardware to me but I am only conjecturing; I certainly don’t have any hard evidence.
Ah my apologies, I didn’t see the issue from 2011. I thought they were all failing as the same time. This does point more towards hardware now.
Follow up to the last email I sent to Humax and their very short and simple reply:
If these steps do not resolve the problem that indicates an internal fault with the memory and the box will need to be replaced. Unfortunately that model has been discontinued and we no longer carry spare parts for it. I’m sorry for any inconvenience caused.
twofords – 1 week ago »
Follow up to the last email I sent to Humax and their very short and simple reply:
If these steps do not resolve the problem that indicates an internal fault with the memory and the box will need to be replaced. Unfortunately that model has been discontinued and we no longer carry spare parts for it. I’m sorry for any inconvenience caused.
Thank you so much for your excellent posts twofords!
I have been having the exact same problems as yourself and your excellent post string has enabled me to short-cut all my planned fault finding steps!
I did suspect from the onset of the faults that it could be “terminal”.
A bit inconvenient I suppose but I don’t remember it being too expansive to buy in the first instance.
I do think it a little suspicious that I have noted a number of similar failures in these model STBs all around the same time but what can you do?
Onwards and upwards!
I have been researching a replacement Humax box (HD of course) at a reasonable price in a well known and convenient high street store.
The 9150T will have to be consigned to the recycle bin!
Thank you again!
Great time saving post!
Cheers!
Steve.
Your very welcome Steve and I’m glad it was helpful for you.
What pains we have to go through in order to resolve an issue like this which just started one day out of the blue!!
Can’t really complain though as I had 5 years use with very little trouble. I’ll still carry on using it as a backup because it still works and records ok manually as long as you don’t want any scheduled recordings.
Mike
Hi Mike.
How strange!
I have had mine just over five (problem free) years (I think)!
Anywho’s it is always nice to meet a kindred spirit!
Thank you again for the invaluable info and good luck with your next purchase!
Cheers
Steve.
Hi Steve,
Very coincidental isn’t it 5 years, almost as though it’s timed out!! 😉
Anyway, nothing we can do to change matters which is a shame as the Humax was a very good simple to use box.
Thanks for your comments once again and good luck in whatever you decide to do as well.
Mike
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