- This topic has 146 replies, 35 voices, and was last updated 8 months ago by
.
-
Posts
-
sickofthesea – 1 day ago »
Harters – 14 mins ago »
I do not have this issue, but I am wondering why people are watching/recording SD channels when there are HD versions of those channels to use which have a much higher quality picture?
Just curious.
Actually since watching HD channels due to this problem they have been fine but previously when we tried (ages ago) they were very susceptible to pixelation and drop outs (generally not just the Humax). However, in general viewing I can’t say that I actually notice much difference. HD is only slightly clearer. I suppose it may be more noticeable if you have one of those giant TV’s but we don’t?
The biggest reason why we don’t use them generally is that they are not handy in the TV guide, down at channel 100+ and there aren’t that many of them down there to make it worthwhile staying down that end of the guide. Too much too-ing and fro-ing.
It would be handy if the Humax had an option where it could ignore SD channels when there are HD equivalents and allow re-ordering of channels. Hey maybe it does?
They also take up more recording space which isn’t an issue for me wth a 2TB disc but could be for some.
Thanks
M
You could use the Favourites option then you can have you guide showing the HD versions of the channels up in the position of the SD channels, then either remove the SD versions or put them at the bottom of the list.
ITV 2 here is SD and e4 where I’m having the black screen. BBC1 HD also had the glitch.
I also have this problem, I’ve also got it on HD channels.
I should have waited for T4 Manhattan. Have the T3 not a problem.
blinking has begun for me too, on itv3, since 6.2.24, as well as fastplay not working properly. it seems the 2 issues are the same problem. anyone found a solution?
No black screen here today so maybe the problem had been resolved.
We still have blank screen glitch here. I called Humax .. Voice message telling customers they’re trying to get fix for Aura.
Knightore – 3 mins ago »
We still have blank screen glitch here. I called Humax .. Voice message telling customers they’re trying to get fix for Aura.
That is odd,I am not sure about yesterday daytime but all seemed ok when I checked at about 11pm but I had found that happen at night before only for the issue to start again the next day but today from at least 11am all Multiplex PSB2 channels have been issue free for me. Is it possible that they have not done a national rollout of the fix just a regional fix to test the waters?
still happening here since 6.2. so almost a week.
nothing from humax at all. no wonder customers speak so badly about them. the least they could have doneis send a courtesy email saying they’re aware of the issue.
Humax not found an update yet. All they said is they’re working hard to find a fix for the Aura. It’s on most of the channels here in Birmingham even HD channels and on all recordings.
Something must be going on, after several days of all my Multiplex PSB2 channels getting the intermittent black screen today every channel is working perfectly.
Hi all.
I read your posts regarding the humax aura with interest. I have the same issues with my aura box for around 1 weeks contacted Humax and
have been asked to become a selected user.
As the issue is well known to them.
I’m not concerned about being a member for a trial software update.
Because they assure me that any problems will be quickly resolved by their engineers.
Let’s keep our fingers crossed.
Kind regards
I emailed the Humax support and got the following reply:
We are currently experiencing a high volume of contacts due to an issue with our Aura set-top box, where specific channels may temporarily experience a blackout screen.
Our development team has already identified the root cause of the problem and is currently in the process of testing a bugfix with selected users. This testing phase is crucial as we aim to ensure that the solution does not have any unintended side effects on the Freeview app.
We kindly ask for your patience during this time as we collect and analyze feedback from our testers. Rest assured, we are working diligently to resolve the issue.
There is no need for further action on your part at this time. We will provide updates and additional information on our website and through notifications to our registered users as soon as a fix is available. Please also note that the HD channels are working flawlessly, so if your TV allows, we advise you to watch those until the final and official software update is released.
Thanks for sharing.
Thought why should any of of their customers trust that they will provide updates when they haven’t reached out to them in the first place. Furthermore the issue is not limited to blinking, but also affects the speed of play.
Second day now and still no sign of blackouts on any channels. I also received that generic message today so I have no idea why the problem has been cured for me.
Thank you for contacting Humax.
Thank you for bringing the issue to our attention.
We are currently experiencing a high volume of contacts due to an issue with our Aura set-top box, where specific channels may temporarily experience a blackout screen.
Our development team has already identified the root cause of the problem and is currently in the process of testing a bugfix with selected users. This testing phase is crucial as we aim to ensure that the solution does not have any unintended side effects on the Freeview app.
We kindly ask for your patience during this time as we collect and analyze feedback from our testers. Rest assured, we are working diligently to resolve the issue.
There is no need for further action on your part at this time. We will provide updates and additional information on our website and through notifications to our registered users as soon as a fix is available. Please also note that the HD channels are working flawlessly, so if your TV allows, we advise you to watch those until the final and official software update is released.
Thank you for your patience and for choosing Humax. We apologize for any inconvenience this may have caused and appreciate your understanding.
- You must be logged in to reply to this topic.