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Richer Sounds do not have any replacement 1TBs as they’re still awaiting a delivery of an order of 650 from Humax, but they did not know when.
I decided I couldn’t wait around for an unknown date so got a £40 refund and getting a 500GB as a swap which it coming tomorrow.
Me also! On Thursday last when I tried to watch a recording I got the message ” You don’t have any recordings at the moment”. When I checked the Storage on the hard drive I got “undefined” and it will not allow a format. Now it will only boot up if I switch off and on at the mains.
Very disappointed as I have been a longtime customer of Humax and have several of their products, all without any issues. I cannot help but think that something has gone horribly wrong with this PVR
A replacement is on its way from Humax but I wonder if I should have looked for a refund as I have lost my confidence in this box and will be very reluctant to trust it with any “must see” recordings.
I am really annoyed. This is the second time this error has happened to me now!
Last night I went to watch one of my recordings, but instead of listing all my recorded programmes the box said that I didn’t have anything recorded – despite the box also showing that the hard disc was 99% full. NOTE: Yesterday morning my disc was less than half full.
I switched the box off at the mains, and when it booted up again it came up the the “Format Harddrive” error message again.
I am seriously annoyed that this box has again lost ALL my recording for a second time. Could there be any co-incidence that both occasions have been on 10 January and 10 February???
I’m having to set up simultaneous recordings on a freeview PVR at the moment becasue I just don’t trust this Freetime box. I regret buying it. It will be going back to the shop at the weekend unless Humax come up with a solution quick.
Is there any feedback from Humax on this HDD problem? How widespread is the problem (% of sold units)? Is it a bad batch of HDDs? If the problem is occurring on both 500Gb and 1Tb this suggests not and could be a firmware issue.
This is more serious than the missed recordings problem and needs to be given high priority. If Humax are getting returned units they should be in a good position to diagnose the problem.
Does anyone have any info from Humax?
Well my format issue happened to me on my 500GB box at 34%. After re-formatting the box and loosing ALL of my recordings I decided to record as much as i could to test the box to see if it would happen again at 34%.
I recorded up to 42% and so far so good, it hasn’t happened again ( yet ! )
Does anyone know if the HDR1000s has HDD from multiple manufacturers? I have seen reports of failures/swap outs of HDD which were all Seagate and that might explain disk problems since Seagate seem to have become less reliable than in the past. Any sensible manufacturer such as Humax would surely have a choice of HDD manufacturer in case of supply/technical problems from a single source, so it would be interesting to know whether these HDD problems are limited to one HDD supplier only, and might explain why some people have had no issues at all.
Thoughts?
I believe Humax use a WD HDD as an alternative to the Seagate, but they say both are equally reliable.
See this thread, particularly Post 12
http://forums.digitalspy.co.uk/showthread.php?t=1792625&highlight=
Happened to me two nights ago 6-3-13 – lost everything. Not impressed
The same thing has happened to mine. Had a PVR-9300T for 12 months. About 150 programmes on. I must admit it’s never been the best unit displaying all kinds of illogical traits, like sometimes not freezing the live action all the time, missing recordings that have been pre-set, ending recordings prematurely. But now it’s gone one step too far. Turned it on and couldn’t find the record icon. Did a search and couldn’t find any recordings. Then it asked if I wanted to reformat. Obviously only one outcome when that happens. Called the helpline and they calmly explained (and apologised) that it had most likely picked up some bug and althogh the data was still there, I’d never be able to recover it. So best just to format the hard drive. Not happy and I’ll be replacing it with something else. How many more people will this happen to?
mackiepokie – 1 hour ago »
The same thing has happened to mine. Had a PVR-9300T for 12 months. About 150 programmes on. I must admit it’s never been the best unit displaying all kinds of illogical traits, like sometimes not freezing the live action all the time, missing recordings that have been pre-set, ending recordings prematurely. But now it’s gone one step too far. Turned it on and couldn’t find the record icon. Did a search and couldn’t find any recordings. Then it asked if I wanted to reformat. Obviously only one outcome when that happens. Called the helpline and they calmly explained (and apologised) that it had most likely picked up some bug and althogh the data was still there, I’d never be able to recover it. So best just to format the hard drive. Not happy and I’ll be replacing it with something else. How many more people will this happen to?
If I am reading this correctly the box in question was a 9300 not a HDR-1000/1010s, if so needs moving to the appropriate thread. If you haven’t yet formatted the disc it’s possible the recordings could be recovered using a PC. You will get a better response in the 9300 threads.
Can add my Humax HDR-1000S to this list. Turned unit on last night to discover the “You don’t have any recordings at the moment” message and to reformat the HD all my recordings gone. Is to much in this day and age to expect some official acknowledgement of this issue given the experience of so many here and across the internet with this problem my box was only purchased Dec 2013. What’s the hell is wrong with the moral compass of some manufacturers today…exasperated consumer
Turn off the box, pull out the power cable at the rear for 10 minutes or so and replace it. Now try re-booting the box, after the box initialises itself.
Welcome to the forum.
Thanks for that Graham and thanks for the Welcome, I’ll try that.
Much Appreciated.
My Humax 1010S purchased 25Oct 2013 is also showing “You don’t have any HD recordings at the moment” when it is showing that 29% of the disc space has been used. A “disk clean” has not made any difference. All my recordings are missing.
I followed Graham Thompson’s advice about de-powering and rebooting to no avail, so I have now reformatted the drive to get recording working again.
What is the long term solution?
Just lost all my recordings on my HDR1000 due to this problem. Had to format the hard drive.
Does anyone know what the cause of this problem is so that it can be avoided in future?
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