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I wouldn’t expect the Humax to appear in the computers and devices list as to my knowledge it doesn’t support SMB (what windows uses for file sharing) or client for Microsoft networks.
If you run a command prompt and run ping 192.168.1.3 from the PC then it should respond, that’s about all you can expect it to do as it doesn’t (yet) run as any kind of media server.
Graham, The homeplug adaptors are not connected through the surge protectors but directly to their own wall sockets. The speed using the homeplugs is similar to that using the ethernet cable at 3.4-3.5 Mb/s and in any case I have the same problem when the HDR-1000s is connected using the ethernet cable as advised in the earlier posts. I am stuck with the broadband speed for the foreseeable future as we are at the edge of town and still on copper from the exchange. That said, the Humax leaflet says minimum 2 Mb/s required so it should be okay if they are correct.
Thanks for the info on the network devices display. I just wondered if that was a symptom.
(To dave2318, Yes I can ping the Humax.)
Finding myself with a spare half hour just before 5pm I switched on the Humax and tried BBC iPlayer. Expecting the usual ‘not connected’ message I was amazed to see it loading. I looked at a couple of programmes before trying various other features. Humax TV Portal, Youtube, Showcase, earlier programmes in the guide are all working. My broadband speed (as checked on the PC) was sitting at about 3.1 Mb/s and I am listening to iPlayer ‘Later… with Jools Holland’ as I write this on the PC while University Challenge is on iPlayer on the Humax. That would suggest that the bandwidth is adequate (probaly only just though). I have changed nothing on the PC or router or homeplug adaptors. The only thing I have done is to uninstall ‘WiFi Protector’ and Microsoft Silverlight on the PC because the former stopped working. I cannot imagine why that would be in any way related as iPlayer should work when the PC is off.
I guess the true test is if it still works later tonight or tomorrow.
Any guesses anyone as to why it suddenly started working after three and a half months plus the time my previous and replaced Foxstat-HDR 500GB On-Demand had stopped working?
I have a new 1000s box which is giving Incorrect link message as others have. However I use ethernet cable and is does connect to internet – can get humax apps and more importantly it downloaded a s/w update
I took the box back to shop and it connected to iPlayer there so nothing fundamentally wrong with the box
Router is Belkin54g of 6 or 7 years and as far as I can tell everything is on default and automatic and nothing stands out
iPlayer is fine on my PC
Router claims 2.4mbs
I’ve tried every possible power disconnect and reset to no avail
So it seems to mean what it says – incorrect link or link not available
Maybe something quirky in my router or maybe a timeout issue with the OD players and the box
Nice man at Humax didn’t know what is was, nor man in shop but they are willing to come and see if they can find anything quirky on site. Personally I think its worth trying a different box here. Its obviously not a common fault and may be a combination of marginal design and local parameters
would much appreciate some help please
Just noticed there is a notify follow up posts box, so hopefully I will now get emails
I must be unlucky now getting the incorrect link when trying to access the on demand. So many bugs starting to lose patience.
I rather think that this error is either a LAN problem or less likely a data problem. How is the unit connected to your router?
Connected through wireless. Will note none of my other equipment has any issues but i have noticed the connecting drops alot on the humax box. Could be a issue with the virgin super hub its a bit temperamental. I have managed to get the on demand working again after a few restarts of the box will try another router if the problem comes back.
garyb – 9 minutes ago »
Connected through wireless. Will note none of my other equipment has any issues but i have noticed the connecting drops alot on the humax box. Could be a issue with the virgin super hub its a bit temperamental. I have managed to get the on demand working again after a few restarts of the box will try another router if the problem comes back.
Can you try a long temporary cat5 cable (these are very cheap on e-bay). If that works a pair of homeplug adaptors should do the business if you can’t run a permanent cable.
The WiFi range isn’t very good on my Super Hub, it’s a weak signal just 2 rooms away upstairs with only partition walls in the way.
Yeh i was thinking about homeplugs i will look into it if the problem continues. I don’t rate the super hub myself think its a average router and your right the signal strength is terrible.
I’ve had this “incorrect link” message a few times when trying to use on demand. A quick fix for me at the time was to unplug the Ethernet cable from my router and plug it back in again. This fixed the network issue and allowed me to use “On Demand” Until next time !
I still have no idea why I was getting Incorrect link, however borrowing my sons router it worked. Bought a new router and it all works perfectly. Original Belkin was relatively old and obviously not compatible
i had the same issue recently with a new HDR 1000s bought form Argos a couple of weeks ago. I spent ages on the phone with Humax- downloaded the software patch they sent, restarted etc all to no avail. Then i got some new customer service agent that said that the problem was with BT routers and that somehow they have a problem working with Humax! the upshot being it is not Humax’s fault but BT’s and if I want the freesat box to get on demand services I need to change my broadband provider!! Still weighing my options on that as it used to work when i first bought it and there was no warning of this when I purchased. Any one else the same thing?
Welcome to the Forum
I find that hard to believe, there would be hundreds of complaints if connection via BT was not possible.
1. Is this a BT home hub you are trying to connect to?
2. How are you connecting to router – ie wifi, powerline or ethernet cable, this might aid in our members offering a solution.
I’m on BT via HomeHub 3 and have no issues via Ethernet.
Even if it were the case then surely it would be down to Humax to update their software to make the boxes work with BT routers.
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