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Hi All, just joined this forum so that I can comment on this topic. I too am having the same problem. It started Friday, when my 7yr old step son arrived, initially I thought he’d managed to press something on the remote But it appears not!?! I’ve checked all the settings, done a factory reset but still the only thing that fixes it is to unplug from the mains. Our box is usually connected to the internet but I disconnected it yesterday and did the factory reset without connecting. The one thing I have noticed is that there now seems to be a small clock/timer icon on the front display. I’ve tried looking at the manual and on line to see what this could mean but no luck yet. Do any of you have this icon too?
Look forward to hearing if there’s a solution as the box is only 3 months old and I’m loathed to lose my stepson’s fav films that we’ve recorded.
Mrs_Heech – 1 hour ago »
Hi All, just joined this forum so that I can comment on this topic. I too am having the same problem. It started Friday, when my 7yr old step son arrived, initially I thought he’d managed to press something on the remote But it appears not!?! I’ve checked all the settings, done a factory reset but still the only thing that fixes it is to unplug from the mains. Our box is usually connected to the internet but I disconnected it yesterday and did the factory reset without connecting. The one thing I have noticed is that there now seems to be a small clock/timer icon on the front display. I’ve tried looking at the manual and on line to see what this could mean but no luck yet. Do any of you have this icon too?
Look forward to hearing if there’s a solution as the box is only 3 months old and I’m loathed to lose my stepson’s fav films that we’ve recorded.
hello yes I have seen the clock sign too
Mine has just started doing this in the past few days too. Everything freezes and only when switched off at the wall can you get it to reboot
Don’t want to speak too soon, but for the last 5 hours our box has behaved itself after three days of problems, has anyone else noticed an improvement?
Mine is freezing too. Very annoying
Mine hasn’t repeated the problem since my earlier posting this evening. OK for about 3 hours now.
Hi all,
I have also just joined to say my HDR 1000s is also having the same problems since about Wednesday, Thursday last week. Slightly different for me, remote stops working all together, none of the buttons work, fixed only by turning off at the plug then on again. Box is only 3/4 months old, has been trouble free up untill now, and has only been connected to the internet once when first turned it on. Also I too have the little clock symbol.
Software version: UKSFAA 2.02.07
Very strange so many people having the same problems ??!!??
This morning we thought all was well, it was perfect then late afternoon it froze again. So unplugged it, waited then did restart , chose a station manually with buttons on the box, all was OK , we were able to activate subtext on the remote, but after it froze again . We are not connected via the Internet
I also have the little clock.
Perhaps if enough people return them under warranty they might do something.
john3650 – 9 minutes ago »
I also have the little clock.
Perhaps if enough people return them under warranty they might do something.
Whilst I appreciate how annoying this is for those affected, a replacement would probably not rectify the situation.
My unit left on with no internet connection has not locked up so far, will keep trying.
Have submitted a report to Humax Towers.
Will update you all if I receive any useful info.
I’m new to the forum. I too have had the problem with the unit not responding. It started on Friday evening. I also see the little clock symbol on the display. The only way I could get mine to work was to switch off from the electricity supply and then re-start. This happened several times over Saturday and Sunday. My machine is not connected to the internet. I think I have the HDR 1000S. It is 18 months old and I wouldn’t be able to take it back as I can’t find the receipt. If anyone can give me some idea of what could be wrong it would be great.
It is somewhat gratifying to hear so many others are having this problem! However that does not help the situation.
I too noticed the clock icon on the box display and at first thought that one of us had inadvertently pressed a button and locked the remote.
We like everyone else find that powering off at the mains then powering back up is the only choice though a most unacceptable solution.
We are not in the UK so taking our box back to Currys where we purchased it last September is not an option at present.
I certainly hope that Humax can solve this for all of us, that is if I ever get a reply to my email or manage to speak to someone at their support centre!
Update:
Humax Towers have acknowledged they are aware of problem, they are getting a few calls into support centre as well.
More when I have it.
HDR 1000S
Software Version: UKSFAA 1.0.8
Update 04 Nov 2004
I have joined this forum to add weight to the pressure on Humax to resolve this problem.
My problems are exactly are the same as every one else. I have had the box for over 18 months and have lost receipt so wouldn’t be able to return the set. The problems started last Friday and have continued through the week end and I also have the small clock showing on the screen.
Resetting the box resolves the issue until it happens again.
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