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I’ve got it to fail on the TV’s HDMI 4 so the problem is not specific to HDMI 1. I have been unable to find where to set specific 1080 settings on the TV’s HDMI ports.
I’m also struggling to find how to set the DTR-T2100 into Maintenance Mode as I’m not sure where the -vol is on the top of the unit, if it actually has one. I can’t find any reference to these buttons in the guide that came with the Youview box nor online. Might be trial and error with the direction buttons around the central OK button. Any ideas?
There’s a brief thread about this in the BT Forum:
https://community.bt.com/t5/YouView-box/maintenance-mode-reset/m-p/1224739/highlight/true#M10987
If the responses there seem unclear (they do to me), you could post in that thread asking for clarification.
Thanks JamesB. Will need to post on there as doesn’t work for me. Here’s a response I’ve just posted on another forum:
Sound set to Stereo (was already).
Buttons round the OK on top of DTR-T1200 equate to:
Up – Go up a channel in the Guide.
Down – Go down a channel in the Guide.
Left – Go back in time in a channel in the Guide.
Right – Go forward in time in a channel in the Guide.
From another forum:
“I ran one on my G4 only last week, basically you power off at the switch on the back, then hold the down arrow down on the top of the unit while switching it back on, then just follow the on screen instructions.”
Didn’t work for me.
I tried the method for the older Youview box, substituting the down button for the -vol, but still no joy.
I have put my Yiewview box back to HDMI 1.
I have now hooked up my Panasonic DMR-EX75 (Freeview DVD recorder) to HDMI 4 to see if I can get this to fail as well, which could prove the problem to the TV.
I have posted the following on the BT Community Forum:
I have tried both methods on my new DTR-T2100 without success i.e.:
1) Holding the down button down whilst powering on.
2) Power on the YouView box using the rear panel power button. When the front power light is illuminated press the top power button firmly once and it will turn blue. Immediately press and hold the ‘down’ button. A message saying “Enter Maintenance Mode Y/N (Y: Power).
Please could you confirm which is the actual correct method I should be concentrating on and any advice on where I may be going wrong would be greatly appreciated.
Quote:I tried the method for the older Youview box, substituting the down button for the -vol, but still no joy.Looking at a pic of the top of the box, I’d assume that it’s the left button that equates to -vol. ICBW
It's the smaller buttons immediately surrounding the OK button that you need to be looking at. Not the larger buttons labelled "Back", "YouView", "power-on symbol", and "Record".
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Also unsuccessful with the Left Arrow button. Will await correct procedure from the BT Community Forum.
Yes, I am using the directional buttons around the OK button.
What response did you get from the box during your attempts?
The Youview box just booted up as normal.
So you never got the on-screen display of the reset options?
An interesting ‘official’ post on the BT Community Forum regarding warranty on an eBay purchase. Fair comment to be honest.
“Basically the answer is that any warranty that a trader or manufacturer provides when selling to a customer in the course of their business, would not automatically pass to a third party if the original customer sells the item in a private auction.
Firstly, the statutory entitlement of quality and fitness for purpose only applies when buying from someone who is ‘acting in the course of a business’ – such as BT. Customers do not have any legal recourse as regards quality where they are buying through an individual who is selling an item as a one-off private sale (although they must have legal title and it must be as described in the advert).
Secondly, when buying second hand, there is a general recognition in law that the reduced price the customer pays reflects the risk in taking ownership of something with a greater likelihood of developing faults or breaking down completely. The customer pays less because it is recognised that they will have to pay the repair costs themselves rather than relying on the trader’s or manufacturer’s warranty.
The only situation where this would not be the case is where the individual selling the item has obtained prior consent from the trader or manufacturer to assign the benefit of the contract with the original purchaser, to another party. We have no record of any such request in this case, and even if we had received a request, we would be unlikely to agree to it for the reasons detailed above.
If the item broke down shortly after it was sold, it is possible that the final customer may have a claim against the seller on the grounds that the seller should have known that the item was already faulty and so mis-described it, but that is a difficult one to prove.
I trust this answer your question.”
JamesB – 2 minutes ago »
So you never got the on-screen display of the reset options?
No, not even close.
Quote:“Basically the answer is that any warranty that a trader or manufacturer provides when selling to a customer in the course of their business, would not automatically pass to a third party if the original customer sells the item in a private auction.Sorry if I’ve misunderstood, but I thought you bought the YouView box new from a retailer, not second-hand through a private auction.
If bought retail, your box doesn’t have a warranty but it is covered by statutory consumer law. That’s the basis on which you’re entitled to redress from the seller if the box is faulty.
JamesB – 1 hour ago »
Quote:“Basically the answer is that any warranty that a trader or manufacturer provides when selling to a customer in the course of their business, would not automatically pass to a third party if the original customer sells the item in a private auction.Sorry if I’ve misunderstood, but I thought you bought the YouView box new from a retailer, not second-hand through a private auction.
If bought retail, your box doesn’t have a warranty but it is covered by statutory consumer law. That’s the basis on which you’re entitled to redress from the seller if the box is faulty.
I bought my Youview box as new from eBay. The seller has sold lots of these boxes, including bundles of 4 for £249.99, as well as other telecoms/broadband/wireless kit.
Le_Blur – 2 minutes ago »
JamesB – 1 hour ago »
Quote:“Basically the answer is that any warranty that a trader or manufacturer provides when selling to a customer in the course of their business, would not automatically pass to a third party if the original customer sells the item in a private auction.Sorry if I’ve misunderstood, but I thought you bought the YouView box new from a retailer, not second-hand through a private auction.
If bought retail, your box doesn’t have a warranty but it is covered by statutory consumer law. That’s the basis on which you’re entitled to redress from the seller if the box is faulty.
I bought my Youview box as new from eBay. The seller has sold lots of these boxes, including bundles of 4 for £249.99, as well as other telecoms/broadband/wireless kit.
Then it’s covered by the statutory consumer protection. However, it might not be needed. First step (if you decide you want to return the box) would be to contact the seller and see what they say, and if that doesn’t resolve things, I believe Ebay has a dispute resolution scheme.
You might be out of luck though if the box is not faulty – if the problem only shows up with Sony TVs. Worth trying it with a different make if you can.
Edit. If you bought it in an auction (rather than Buy It Now), and/ or if it might be classed as a private sale, you’d really need to get some advice about what your rights are. I believe consumer advice is now handled by the Citizen’s Advice Bureau.
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