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Lorac – 1 minute ago »
Told to use Ethernet cable or Homeplug adaptor.
I have virgin broadband and router is at the other end of the room.
I bought the 1010s because of the wifi connection.
The problem is unlikely to be with your Wi-Fi connection and the message is misleading. The problem, according to posts in this discussion, is at the Humax end of things.
In my brief experience the Wi-Fi works really well. I get a 117-130Mbps connection from opposite sides of the house and separated by one floor.
Unplugged the Humax box then plugged it back in. It started up and I managed to get it connected to the internet. Went to 901 and picked a program and it has came up with ‘Something went wrong playing this program’.
tdodd – 47 minutes ago »
Lorac – 1 minute ago »
Told to use Ethernet cable or Homeplug adaptor.
I have virgin broadband and router is at the other end of the room.
I bought the 1010s because of the wifi connection.
The problem is unlikely to be with your Wi-Fi connection and the message is misleading. The problem, according to posts in this discussion, is at the Humax end of things.
In my brief experience the Wi-Fi works really well. I get a 117-130Mbps connection from opposite sides of the house and separated by one floor.
“The problem, according to posts in this discussion, is at the Humax end of things” Don’t see how you deduce this, freesat’s servers possibly. Humax serve no on-demand or showcase content.
Posts 14 and 24.
901 works for me but not On Demand. Box arrived Weds, didn’t work. Updated the Software, still does not work
Disappointed.Using Home Plugs (Known good), to rule out I also went direct to my router, changed my DNS, all the usual.
Chris MBCS
Updated box yesterday(HDR-1000S), same problem as others have experienced, i.e. service not available, check network connection, network is connected via cable and can be seen on network. Came back to problem later, now box goes onto on demand but no graphics in selection squares but channel name comes up in text when a square selected, so maybe its sort of fixed, however, a further problem arose. As I was already playing around with the box I decided to clear out some old recordings from the HDD. Individual programmes can be deleted no problem, but if I try to ‘delete series’ box does a full reset and restarts. Anyone else seen this problem?
Fred
fredem – 44 minutes ago »
Updated box yesterday(HDR-1000S), same problem as others have experienced, i.e. service not available, check network connection, network is connected via cable and can be seen on network. Came back to problem later, now box goes onto on demand but no graphics in selection squares but channel name comes up in text when a square selected, so maybe its sort of fixed, however, a further problem arose. As I was already playing around with the box I decided to clear out some old recordings from the HDD. Individual programmes can be deleted no problem, but if I try to ‘delete series’ box does a full reset and restarts. Anyone else seen this problem?
Fred
I have once a very long time ago. How many recordings approx were in the folder you to series delete ? I haven’t been able to replicate it again.
Could be worth factory resetting the box.
Hi I was trying to delete a load of kids stuff which we series linked for use by my granddaughter during the summer, they hadn’t been stopped so had just carried on recording with about 20 different programmes each having 20+ entries – so a long job one by one. This problem occurred several times yesterday after update even after power off etc. but not sure whether it worked before update or not, hence query.
Regards Fred
Strangely enough, ever since I owned my HDR-1000S, which is just over two months, I can access On Demand in two ways. If I go via the TV Guide + List, the only channels I get are iPlayer (channel 901) and ITV Player (channel 903). If I access On Demand via the Home button, I get all eight On Demand channels. Is this normal?
The new Showcase appearance works fine.
You can also access the catchup On Demand players through the backwards EPG and through Showcase.
There is a technical difference between the players, some, for the moment anyway, use MHEG and others HTML5.
I believe that using MHEG requires a channel number to load the code to download the content.
Has anyone resolved the on demand & showcase unavailable problem?
I installed a new HDR 1000 yesterday and have the exact same symptoms as the OP.
I can access iplayer via channel 901, and have a good broadband connection via ethernet.
On Demand and Showcase both say they are “unavailable” and ask me to connect to broadband.
I feel I have paid fro a service I am not currently receiving.
Any info from Humax / Freesat would be welcome before I return the box.
Cheers
What might give some insight into the problem is some more information on your installation.
That you can get 901 confirms an active LAN and WAN network connection with access to a working name server.
Was the network connected on first install and did you see any message concerning it?
How are you connected to your LAN?
A suggestion:
Does anything change if you disconnect the network cable for 30 secs and reconnect – wait for any message resulting message for 15 secs before trying on-demand and showcase.
Hi, Thanks for the reply
I have tried your suggestion, disconnecting the network cable with no success.
The network was connected on first install and went through the connection page normally and successfully.
I have also tried resetting to factory defaults but still cannot get the on demand / showcase services – the message is that they are unavailable and that I need to connect to broadband even though my connection is obviously good.
It is very suspicious that several users in this thread have the exact sam problem.
Sime – 54 minutes ago »
Has anyone resolved the on demand & showcase unavailable problem?
I installed a new HDR 1000 yesterday and have the exact same symptoms as the OP.
I can access iplayer via channel 901, and have a good broadband connection via ethernet.
On Demand and Showcase both say they are “unavailable” and ask me to connect to broadband.
I feel I have paid fro a service I am not currently receiving.
Any info from Humax / Freesat would be welcome before I return the box.
Cheers
I’ll second that. Exactly the same for me. Look forward to Humax sorting out its servers as presumably they are providing the DNS rather than my ISP if the box thinks it’s not connected to Broadband.
Edited to get over predictive text sorry
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