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I have had the same problem with my HDR 1000 just on 2years old. No recordings, disc use less than 1% no pause, will not record, storage says connect hdd or usb. I checked SATA 12v supply found it ok and replaced hard drive with 2.5″ SATA I had in my old Bush unit. Assumed it was problem with SATA control, so decided to bite the bullet and ordered a HDR 1010 from Debenhams Plus £195.
The new 1010 arrived yesterday I connected it up, synced with My Humax account and registered it on my iPhone Freesat app. Could not believe it identicle fault! Either I am the unluckiest Humax customer going or could it be environmental, or to do with my Humax or Freesat app. Common sense says not but I am now at a complete loss in more ways than one. Ideas?
Very strange.
I wonder if the other users with hard disk problems had the units paired with the freesat app.
REPASSAC – 1 day ago »
Very strange.
I wonder if the other users with hard disk problems had the units paired with the freesat app.
My box was paired with the Freesat app.
I am still using my faulty unit and noticed this weekend that every so often the HDD would startup, spin and click a few times. Like then the unit is in standby and it would startup to record a program.
Any ideas why? Is it just the HDD itself or is the unit telling the HDD to do something?
zoots – possibly just trying to contact freesat’s server.
Try unpairing the app on freesat’s site and see if continues to startup.
I emailed both Humax and Freesat and explained this problem. Freesat did not admit to a known problem but did not dismiss the possibility that the Freesat app could possibly cause it. They suggested I log in and unregister both boxes on the Freesat website and let them know what happens. I unregistered both boxes and reinstalled my HDR-1000s but still no change even after another factory reset. I set up a completely new user on Freesat and registered the box again on this new account. Still no record.
Humax have not even replied, even though I have now found the proof of purchase for my 1000s and its only 23 months old.
Just to be clear when you said registered the box again, did you mean pair it? I would suggest that you leave it unpaired for several days, just to see if it makes any difference.
The pairing only enables remote record, which you can’t.
Yes I did and yes I will.
Cheers
Still no reply from Humax to email so called customer help line. Engineer there (nice guy) says Freesat app is red herring and he is very sure my description is symptomatic of failed HDD and I have just been very unlucky to have received second machine with same fault. However they will only honour second year of warranty if it was registered with them when purchased (don’t think it was). So the only way I will know is to buy new hard drive. Still thinking on that one. Don’t feel confident enough to shell out any more hard earned just yet.
Before I unpaired my box I noticed within the phone app it was showing newly recorded programs that were scheduled before the fault, as if the box had recorded them. I tried to play the programs through the app but without success. Why would new programs show in the app if my box had not recorded them? If the HDD is not working then surely it would say the program was not recorded/clashed or something!
I have unpaired and will leave one week and then repair but once again I’m not holding my breath!
Quote:So the only way I will know is to buy new hard drive.I pondered on this, but after trying a working drive out of a BT vision box which didn’t work, I bought a 1100s.
Can you try your drive in a PC, I couldn’t as my PC is still an IDE connection not a sata.
I have ordered a SATA hard drive to USB dock off eBay, due to arrive any day, I will then be able to test drive without pulling my old Mac Pro apart. I have already fitted a SATA hard drive from a Bush 500gb Freesat that I had, befor I upgraded to Humax, but it looked physically very different (much smaller but not a laptop type) but I still think it should have worked. So I am a bit sceptical about it being the drive. By the way the old cheep Bush unit, that cost less than half the price is still, going strong. The Humax is a much nicer product but I am now starting to wonder why I bothered.
For your interest here is part of a Seagate article of hard disk failures for one of their PC drives.
“The product shall achieve an Annualized Failure Rate – AFR – of 0.73% (Mean Time Between Failures – MTBF – of 1.2 Million hrs) when operated in an environment that ensures the HDA case temperatures do not exceed 40°C. Operation at case temperatures outside the specifications in Section 2.9 may increase the product Annualized Failure Rate (decrease MTBF). AFR and MTBF are population statistics that are not relevant to individual units.
AFR and MTBF specifications are based on the following assumptions for business critical storage system environments:
•8,760 power-on-hours per year.
•250 average motor start/stop cycles per year.
•Operations at nominal voltages.
•Systems will provide adequate cooling to ensure the case temperatures do not exceed 40°C. Temperatures outside the specifications in Section 2.9 will increase the product AFR and decrease MTBF.”
It is worth noting that the freesat app, when paired, will increase the motor start/stop cycles from say 400 p.a. to some 26000 p.a.
That said I am very doubtful that these cases are drive failures.
Anyone know if there is a fail-safe to warn or prevent use in event of fan failure?
Many audio units I used to work on would shut down in event of fan fail. PC will give warning how do Humax handle such an event?
Billibob – 3 minutes ago »
Anyone know if there is a fail-safe to warn or prevent use in event of fan failure?
I don't remember seeing a Fan in these models.
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