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You haven’t downloaded and used the recording app onto your phone or tablet at any point in the past have you?
Yes I have but not on this new machine.
martip – 19 minutes ago »
Well, here is another HDR-1000S/ 1TB machine which has lost it’s head!
Showed no recordings, as it has done on occasions before. Power cycled – no change. “storage” doesn’t see the HD. Power cycled again, leaving box completely disconnected for several days. No change. Watching TV one evening, hit the pause button, which previously had no response obviously, and screen blanked! Waited a short time, hit return/exit button and back to programme ok. Go into recordings, all recordings now show! Attempt to play any recording and “unsupported file format” message appeared. OK, so then thought HD corrupt; nothing for it but to re-format. When this attempted error that HD cannot be formatted appeared. OK, so today thought I would enter the fray on here and wanted to get the error messages correct for this text – whaddya know, the damn thing worked OK, all recordings are back, and playable. TV would not pause though, so tried a brief record of the F1 practice 3, and after canceling that I can now pause!
Over the months one thing I have noticed is the HD frequently spinning up for a short time and then winding down. I have seen in another thread that the HD has a MTBF which specify a max start up / wind down figure per year (or something like that) Now if this HD activity is happening many, many times a day (as it is) then could this be the issue?
I have now performed a disc cleanup and all working OK AT THE MOMENT.
Sorry for lengthy diatribe but I am getting fed up.
Software is UKSFA 3.00.31
Loader is UKSFAA 1.08
Update date: 30/3/16
The disk spins up every 20 minutes or so if you have paired the remote scheduling app. It’s checking with the server to see if you have any changes to process. If you are at home I would unpair the app. As you say all the boot ups can’t be doing the HDD any good.
Faust – 3 minutes ago »
You haven’t downloaded and used the recording app onto your phone or tablet at any point in the past have you?
If you are asking me Faust, then yes I have. But the factory default would have cleared that wouldn’t it? (Didn’t mention that I had done default in previous post)
grahamlthompson – 1 minute ago »
martip – 19 minutes ago »
Well, here is another HDR-1000S/ 1TB machine which has lost it’s head!
Showed no recordings, as it has done on occasions before. Power cycled – no change. “storage” doesn’t see the HD. Power cycled again, leaving box completely disconnected for several days. No change. Watching TV one evening, hit the pause button, which previously had no response obviously, and screen blanked! Waited a short time, hit return/exit button and back to programme ok. Go into recordings, all recordings now show! Attempt to play any recording and “unsupported file format” message appeared. OK, so then thought HD corrupt; nothing for it but to re-format. When this attempted error that HD cannot be formatted appeared. OK, so today thought I would enter the fray on here and wanted to get the error messages correct for this text – whaddya know, the damn thing worked OK, all recordings are back, and playable. TV would not pause though, so tried a brief record of the F1 practice 3, and after canceling that I can now pause!
Over the months one thing I have noticed is the HD frequently spinning up for a short time and then winding down. I have seen in another thread that the HD has a MTBF which specify a max start up / wind down figure per year (or something like that) Now if this HD activity is happening many, many times a day (as it is) then could this be the issue?
I have now performed a disc cleanup and all working OK AT THE MOMENT.
Sorry for lengthy diatribe but I am getting fed up.
Software is UKSFA 3.00.31
Loader is UKSFAA 1.08
Update date: 30/3/16
The disk spins up every 20 minutes or so if you have paired the remote scheduling app. It’s checking with the server to see if you have any changes to process. If you are at home I would unpair the app. As you say all the boot ups can’t be doing the HDD any good.
Graham, would I need to also remove the “pair” within my Humax account? As I say the factory default has reproduced the option to pair the device. Strangely the default did not remove our recordings!!
OK, so I have now removed the device from my “myHumax.net” account
martip – 5 minutes ago »
grahamlthompson – 1 minute ago »
martip – 19 minutes ago »
Well, here is another HDR-1000S/ 1TB machine which has lost it’s head!
Showed no recordings, as it has done on occasions before. Power cycled – no change. “storage” doesn’t see the HD. Power cycled again, leaving box completely disconnected for several days. No change. Watching TV one evening, hit the pause button, which previously had no response obviously, and screen blanked! Waited a short time, hit return/exit button and back to programme ok. Go into recordings, all recordings now show! Attempt to play any recording and “unsupported file format” message appeared. OK, so then thought HD corrupt; nothing for it but to re-format. When this attempted error that HD cannot be formatted appeared. OK, so today thought I would enter the fray on here and wanted to get the error messages correct for this text – whaddya know, the damn thing worked OK, all recordings are back, and playable. TV would not pause though, so tried a brief record of the F1 practice 3, and after canceling that I can now pause!
Over the months one thing I have noticed is the HD frequently spinning up for a short time and then winding down. I have seen in another thread that the HD has a MTBF which specify a max start up / wind down figure per year (or something like that) Now if this HD activity is happening many, many times a day (as it is) then could this be the issue?
I have now performed a disc cleanup and all working OK AT THE MOMENT.
Sorry for lengthy diatribe but I am getting fed up.
Software is UKSFA 3.00.31
Loader is UKSFAA 1.08
Update date: 30/3/16
The disk spins up every 20 minutes or so if you have paired the remote scheduling app. It’s checking with the server to see if you have any changes to process. If you are at home I would unpair the app. As you say all the boot ups can’t be doing the HDD any good.
Graham, would I need to also remove the “pair” within my Humax account? As I say the factory default has reproduced the option to pair the device. Strangely the default did not remove our recordings!!
OK, so I have now removed the device from my “myHumax.net” account
Correct. You may have to reboot the Humax before the periodic spin ups cease.
Graham,
Thank you for your responses.
We shall see how things go now – I haven’t dared re-boot the device yet though
The schedule recording app has caused so many issues for people I’m surprised Freesat/Humax hasn’t disabled it long since, at least to monitor if customers problems then go away.
REPASSAC – 13 hours ago »
The software has always allowed some control of the TV – The remotes supplied with the series of units changed some time ago to included TV control.
The boot time seems very normal to me, your comparison with a PC with SSD is rather unfair. I bet you paid rather more for it than the Humax.
Yes maybe I am a tad harsh. Don’t how much the SSD machine cost. 2nd hand freebie from my son to replace a failed Toshiba.
It must be difficult to build low cost machines of this quality. I’d happily pay a bit more for the top end boxes if it improved reliability.
Not sure what you mean by ‘reliability’. Our 1000s has been used every day for the last two or three years without any real issues. Yes there is the odd occasion where it can fail to boot properly so it appears I then have no recordings which a quick power off will cure, but that’s about it.
All computers can fail to boot from time to time. I think Humax/Freesat software engineers have caused more issues than the hardware ever has.
martip – 4 days ago »
Graham,
Thank you for your responses.
We shall see how things go now – I haven’t dared re-boot the device yet though
Well now – box worked for a couple of days, and then whilst watching a recording the recording stopped suddenly with a black screen! Exit returned us to live TV ok, but then the familiar “You have no recordings” message was there. I decided that enough was enough and I would re-format the HD. Now although the box could “see” the HD, when I asked it to format it, the “formatting” message flashed up and then a message to the effect that “your hardrive is not formatted yet. Please try again” and the format exits. So, a power cycle, or re-boot whatever you want to call it, with a substantial down time and the recordings reappeared. So I decided to format, and this time that was successful! We successfully recorded a programme last evening, and played the first few minutes of it ok. Just turned the box on now, and the HD is not recognised – arggggh!!
The HD has been spinning up and down regularly still, even though I have factory defaulted it, re booted it and now formatted it – what more can I do to stop this, and how do I remove the pairing within the freesat app on our iPad? I can see nothing within the app, or within the box’s menus to achieve that.
Sorry for the lengthy rant but this really is frustrating.
Anyone any constructive suggestions?
Thanks.
Just to add to this thread. This evening our HDR1000s which was working perfectly, suddenly “lost” all recordings but showed 39% hard disk space used. When I rebooted it the recordings were still gone and the message now says “less than 1%”. Should I assume that the recordings have really disappeared or might they re-appear if Humax gets this firmware solution out. Is it worth just unplugging for a few days?
Sent from my iPad using Tapatalk
glospete – 1 minute ago »
Just to add to this thread. This evening our HDR1000s which was working perfectly, suddenly “lost” all recordings but showed 39% hard disk space used. When I rebooted it the recordings were still gone and the message now says “less than 1%”. Should I assume that the recordings have really disappeared or might they re-appear if Humax gets this firmware solution out. Is it worth just unplugging for a few days?
Sent from my iPad using Tapatalk
I would pull the plug and leave it that way for a short period of time. When you plug it back in and it restarts let it go through the full boot cycle before touching the remote. After that it should boot fine from the remote and the recording should be okay again.
Thanks for the suggestion but that is exactly what I did. Perhaps based on previous posts I’ll unplug it whilst we’re away for the next 5 days and try again. Can’t hurt it so got to be worth a try!
Sent from my iPad using Tapatalk
Hi there, new forum member with the same problem here.
I was just wondering when this issue started being reported and how long Humax have been looking into it. Anyone willing to guess how long it’s going to take before we eother get a firmware fix or a goodwill gesture if it’s premature hardware failure?
Ta,
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