atb – 14 hours ago  » 

Hello Martin

My router is a billion bipac 8800nl r2.

I’ve just changed the primary DNS to a different ‘actual’ DNS address so I’ll see how that works out.

I know what you’re saying about “is the issue with the router or with the Humax box?”, but the way I’m looking at it is when some kind of gadget that connects to a network is sold I’d hope that it will work with any router, specially routers supplied by an ISP. I should imagine a very large percentage of users will be using the router that’s sent to them by their ISP.

As GrahamRHK suggests above it’s the ISP supplied routers that’s most likely the cause of the problem.

anyway, fingers crossed the new DNS address works. I’ll know tomorrow

Thanks for your help with this.

As to whether Humax folks could fix this… I am not sure. To fix it, it would be necessary for them to be able to recreate it which I have discovered is very hard. I fortunately have a stable setup using WiFi and it is very awkward when other people in the house want to use the TV to fiddle with the routers etc! Please could you post the results from the network status screen from the FVP; and let us know which ISP you use; also the network status of your Billion router. To see whether you are using the correct (ISP) DNS addresses, whether the Billion router is using the same DNS addresses and whether the HUMAX is also using the same DNS addresses.