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They did the same for me, quite efficient and newer model working fine…
Did they give you the 500GB or 1TB?
OMG the disconnect and auto power down thing worked for me!
Not counting my chickens yet as I have had disc/recordings reappear briefly before but I have never yet had a known way of getting them back.
Can you re-connect the dongle (to enable on demand) without losing them again?
Simon 1402 – 19 minutes ago »
OMG the disconnect and auto power down thing worked for me!
Not counting my chickens yet as I have had disc/recordings reappear briefly before but I have never yet had a known way of getting them back.
Can you re-connect the dongle (to enable on demand) without losing them again?
Well in my instance, following an internet outage and having the HDD recordings back I have had no trouble since and utilise a Edimax USB dongle..although it has only been 3 days.
Mexicano they provided 500GB same as my original purchase. Plus, another warranty certificate which I am going to register for two years warranty which will hopefully be valid even as a replacement???
Fenbear I have the 1TB stb and if I get another 2 year warranty for the new machine, that will be very nice and I won’t say a bad thing about Humax again
I will wait and see when they actually deliver the machine
Fenbear I have the 1TB stb and if I get another 2 year warranty for the new machine, that will be very nice and I won’t say a bad thing about Humax again
I will wait and see when they actually deliver the machine
Fenbear – 2 days ago »
They did the same for me, quite efficient and newer model working fine…
Fenbear,
Did you get a secondhand replacement newer model?
I’ve been offered the HDR-1100S with only 6 months warranty. It will be delivered on Wednesday.
mexicano – 3 days ago »
I’ve finally finished reading all the posts!
My machine went down on Wednesday and I already did some of the suggestions but not got anywhere.The HDD states 0.0GB available and when I try to format or do a clean up I get the banner stating “Sorry, your disk is not formatted blah, blah, blah.Luckily??? I still have 3 months before the 2 year warranty expires and so I just phoned Humax. Spoke to someone called Lauren who sent me a warranty form which I promptly sent back with a copy of the receipt.
She said that they will send me next model up which I think is the HDR-1100. There are 2 models 500GB and 1TB. I wonder which they will send me?
I gave them a delivery date of Tuesday 23rd.
I will advise you when it arrives and plugged in.
Mine also failed on Wednesday night at about 21 months old! I’ve read all the pages here and tried all the suggestions including the recent one letting the box ‘Auto Power Down’ but it still shows no recordings, no hard disk showing at all. I’ve requested warranty replacement today so my 68% full of programmes will be gone for good…
Incidentally I have been using the android app for remote setting for some time and found it quite useful so am a bit miffed to read here that there is a possible connection with the fault!?..
Chris_G – 32 minutes ago »
mexicano – 3 days ago »
I’ve finally finished reading all the posts!
My machine went down on Wednesday and I already did some of the suggestions but not got anywhere.The HDD states 0.0GB available and when I try to format or do a clean up I get the banner stating “Sorry, your disk is not formatted blah, blah, blah.Luckily??? I still have 3 months before the 2 year warranty expires and so I just phoned Humax. Spoke to someone called Lauren who sent me a warranty form which I promptly sent back with a copy of the receipt.
She said that they will send me next model up which I think is the HDR-1100. There are 2 models 500GB and 1TB. I wonder which they will send me?
I gave them a delivery date of Tuesday 23rd.
I will advise you when it arrives and plugged in.
Mine also failed on Wednesday night at about 21 months old! I’ve read all the pages here and tried all the suggestions including the recent one letting the box ‘Auto Power Down’ but it still shows no recordings, no hard disk showing at all. I’ve requested warranty replacement today so my 68% full of programmes will be gone for good…
Incidentally I have been using the android app for remote setting for some time and found it quite useful so am a bit miffed to read here that there is a possible connection with the fault!?..
in excess of 80% of persons reporting report this problem on this forum have paired the app for remote record. It would seem it is the pairing that increases probability of lost hard disk as those using the app without seem to have far less problems.
REPASSAC – 22 minutes ago » …in excess of 80% of persons reporting report this problem on this forum have paired the app for remote record. It would seem it is the pairing that increases probability of lost hard disk as those using the app without seem to have far less problems.
Quelle surprise!
I posted this elsewhere, but it’s worth repeating here…
“I wonder if Humax have grasped the implications of these spin up/down actions relating to the new app. Taking an average couple who are out working during the day I assume…
Box on for 1 hour in the morning and then again for 5 hours in the evening. So on sby for 18 hours per day = 54 additional spin up/down. At w/e box is on sby for 12 hours per day, so 36 spins x 2 = 72. Total for week = (5 x 54) + 72 = 342 per wk.
Taking a 48 wk working year and ignoring holiday times the minimum additional spins would be = 342 x 48 = 16416 per year.
I’ll put money on it that if Humax factor that into their assumed warranty failures they’re going to see a noticeable uplift in early life failures.”
Some number of years as quality manager in a major PC mfg facility showed me that the spin-up/down cycle is a major element of the failures in HDDs. I do not use the app and will not until the spin-up interval can be set by the user. Go ahead Humax, deny my assumptions!
MON 21 JUL 2014 17:01:40 #19 |
Pollensa1946 – 1 hour ago »
REPASSAC – 22 minutes ago » …in excess of 80% of persons reporting report this problem on this forum have paired the app for remote record. It would seem it is the pairing that increases probability of lost hard disk as those using the app without seem to have far less problems.
Quelle surprise!
I posted this elsewhere, but it’s worth repeating here…
“I wonder if Humax have grasped the implications of these spin up/down actions relating to the new app. Taking an average couple who are out working during the day I assume…
Box on for 1 hour in the morning and then again for 5 hours in the evening. So on sby for 18 hours per day = 54 additional spin up/down. At w/e box is on sby for 12 hours per day, so 36 spins x 2 = 72. Total for week = (5 x 54) + 72 = 342 per wk.
Taking a 48 wk working year and ignoring holiday times the minimum additional spins would be = 342 x 48 = 16416 per year.
I’ll put money on it that if Humax factor that into their assumed warranty failures they’re going to see a noticeable uplift in early life failures.”
Some number of years as quality manager in a major PC mfg facility showed me that the spin-up/down cycle is a major element of the failures in HDDs. I do not use the app and will not until the spin-up interval can be set by the user. Go ahead Humax, deny my assumptions!
MON 21 JUL 2014 17:01:40 #19 |
I do understand your assertion, but in these cases my belief is that the HD has not failed.
I do agree with you that a 20 minute spin-up/down time is a grave design error. However I do believe this is a firmware problem that has been enhanced by the remote record function (and possibly freesat internet checks), but has also existed in a more benign form in other Humax models. See haw many also report missing recordings for a boot or two.
Could be the disk or the SATA interface and it need not be “hard wired”. I’ve had failed disks that could not be booted or read/write accessed on a Win PC but put in a cradle and hard blasted with access requests eventually could be read intermittently, sufficient to pull the data. Equally I agree could be a “feature” of the f/w induced by the app. I’m still eagerly waiting to hear in what sense Humax really are taking this seriously.
REPASSAC – 18 hours ago »
Chris_G – 32 minutes ago »
mexicano – 3 days ago »
I’ve finally finished reading all the posts!
My machine went down on Wednesday and I already did some of the suggestions but not got anywhere.The HDD states 0.0GB available and when I try to format or do a clean up I get the banner stating “Sorry, your disk is not formatted blah, blah, blah.Luckily??? I still have 3 months before the 2 year warranty expires and so I just phoned Humax. Spoke to someone called Lauren who sent me a warranty form which I promptly sent back with a copy of the receipt.
She said that they will send me next model up which I think is the HDR-1100. There are 2 models 500GB and 1TB. I wonder which they will send me?
I gave them a delivery date of Tuesday 23rd.
I will advise you when it arrives and plugged in.
Mine also failed on Wednesday night at about 21 months old! I’ve read all the pages here and tried all the suggestions including the recent one letting the box ‘Auto Power Down’ but it still shows no recordings, no hard disk showing at all. I’ve requested warranty replacement today so my 68% full of programmes will be gone for good…
Incidentally I have been using the android app for remote setting for some time and found it quite useful so am a bit miffed to read here that there is a possible connection with the fault!?..
in excess of 80% of persons reporting report this problem on this forum have paired the app for remote record. It would seem it is the pairing that increases probability of lost hard disk as those using the app without seem to have far less problems.
I agree with Repassac’s 100% I have tried a new machine with and without pairing to the app the 1010 when paired failed immediately it replacement a 1000 not paired has been faultless for 7 months now on the same sat installation and network. I have also noticed the majority of failures are using the app via wifi rather than hard wired could this be a factor.
^ Billibob, for the record, mine was hard wired (1000, 1TB) but it did last 21 months before failing.
Currently back to using my old trusty FOXSAT while I await the Humax response from my warranty claim.
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