REPASSAC – 5 hours ago  » 

mkiely – 8 hours ago  » 

All of us have paid good hard cash for the HDR1000s. But the product failed miserably after approx 2 years. We paid for a twin tuner receiver with full record/pause/rewind facilities, but have ended up with a single tuner receiver. ………………

What does the settings > System info > signal page show and especially say at the foot of the screen?

This problem is usually a poor connection (I would guess on LNB2) at install time, when the unit sets the operation mode. A reset to default will retest the connections (you will need to re-input your recording schedule)

I believe said box can’t recognise a hard drive, so it has the same functionality as a basic single tuner (i.e. non-recording) receiver.

One tuner working means the user can watch live TV, know doubt two tuners are working but two working tuners won’t add any more functionality as it won’t/can’t record anything.

Here in this forum we were told that Humax were actively investigating, with a number of boxes returned to Korea for analysis. albeit they were reported as working on arrival there. A fix was outlooked for end-May.

What is the Humax position now? Are they taking a position of out of warranty fails? Are they still pursuing an understanding of the fail?

I have no direct interest in this since my 4 year-old box is fortunately working, but should it fail I am keenly interested as the question… do I repair with a new disk or do I even consider a buy of another Humax box …then arises.

Any update Barry?

Hello REFFUB and REPASSAC. This has absolutely nothing to do with cable connection, or poor lnb connection etc. My two cables are connected solidly, with 100% signal strength and quality for both tuners.

The problem is well documented , and many users have outlined their story in the forum. In summary, the HDD is no longer recognised in the HDR1000S, so all recordings are gone, (or invisible for now???). Users can no longer pause, rewind, record, etc etc. So, in effect we are left with a single tuner box (fine if thats what you paid for) instead of a 1TB twin tuner (these are expensive, but worth it if they perform as they are supposed to).

Humax are well aware of the issue. There are documented responses from a Humax Customer Care rep called Bevan, he is well quoted.

Humax are aware of this issue , but they are dragging their heels in providing a resolution. They just want us to go away quietly, maybe even purchase a new Humax unit……

Does anyone have any ideas how we can get some satisfaction out of all of this?

What makes this doubly annoying is the fact that Humax are still getting rave reviews. Well, I for one would never ever purchase Humax again, do others fell the same??

Pollensa1946 – 1 day ago  » 

Here in this forum we were told that Humax were actively investigating, with a number of boxes returned to Korea for analysis. albeit they were reported as working on arrival there. A fix was outlooked for end-May.

What is the Humax position now? Are they taking a position of out of warranty fails? Are they still pursuing an understanding of the fail?

I have no direct interest in this since my 4 year-old box is fortunately working, but should it fail I am keenly interested as the question… do I repair with a new disk or do I even consider a buy of another Humax box …then arises.

Any update Barry?

I recently asked for an update on this problem, however the news is much the same, not surprising as debugging the problem is proving to be difficult.

Investigations continue, the issue is certainly not being ignored and is a top priority for Humax.

Although I’ve just about run out of idea’s what to do to get the box to see the internal hard drive I did try connecting first a usb stick and then a usb hard drive and the box did see them both and were present in Storage, I did also do 3 Factory Default resets, each time making no difference to the internal hard drive but what I did notice that the hard drive was powered up as I could hear it and I also noticed that when the box was in standby the hard drive was still running and wondered if this is normal?

ChrisLux – 3 minutes ago  » …anyone know why it is not updating?

Phased rollout, mine has not updated either, it will in time.

OK so I have unplugged all the cables and power for 4 weeks.

Plugged back in and NO CHANGE.

Perhaps Humax would like my box to debug???

PLEASE.

I’ve unplugged it again. It is useless.