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Note excuses,going on too long ,reason there’s no fix/cos it’ll cost them,wise up
Latest response from Humax:
This is issue is something that we have noticed a few of our customers have experienced, due to this there was an investigation but we have not yet found a route cause to this problem. As we have not been able to find the main cause of the issue we can not issue a fix as of yet and we still do not have any sort of timescale to this. It is not guaranteed that when you replace the hard drive on any unit that it will fix the hard drive issue so the fact that yours did not work would not be a clear indication that it is not a HDD problem.
Sorry for any inconvenience.
Best Regards,
Bethan
Humax Customer Support
What a time to read this!! I have just written to Humax asking why there has been nothing from them since I returned one of my 1000S 500GB boxes six months ago. Waiting for a fix for this hard drive problem was an option I was advised of but chose to ignore, thank goodness. How long will my other box stay alive for? Anybody’s guess!!
teecee90 – 1 day ago »
Latest response from Humax:
This is issue is something that we have noticed a few of our customers have experienced, due to this there was an investigation but we have not yet found a route cause to this problem. As we have not been able to find the main cause of the issue we can not issue a fix as of yet and we still do not have any sort of timescale to this. It is not guaranteed that when you replace the hard drive on any unit that it will fix the hard drive issue so the fact that yours did not work would not be a clear indication that it is not a HDD problem.
Sorry for any inconvenience.
Best Regards,
Bethan
Humax Customer Support
Same problem here – infuriating!
Seems to be the same at:
https://myhumax.org/forum/topic/unable-to-record-lost-recordings-and-no-on-demand
https://myhumax.org/forum/topic/hdr-1010s-hdd-not-recognised
and
https://myhumax.org/forum/topic/another-hdr1000s-with-a-missing-disk
Has anybody had any luck with reverting to older firmware or using an external usb drive?
I tried an external drive last night with no luck. Initially it was seen and formated but no record, no pause and no successful use of iplayer and then it stopped being recognised at all.
Aaaaaggghh!
Weirdly all my recording re-appeared today and the on-demand icons also re-appeared. But when I tried to play some of the recordings they would not play back but just said there was a file format or data error or something. I tried re-formatting the HD but got the same error. Did a factory reset and when the box restarted all the recording and on-demand icons were gone again…… grrrrrrr.
Checked mine today … recording are back and they PLAY!
Anyone else had any luck? Has there been a firmware released?
Hey, got mine back too!
No info from Humax on a firmware update or fix?
Lucky you,mines still up in the atmosphere somewhere,hopefully humax will fix this for all
Corks finest – 5 hours ago »
Lucky you,mines still up in the atmosphere somewhere,hopefully humax will fix this for all
I feel blessed … got by the last month or so by plugging in a HDD into my SmartTV.
Things I did which may or may not have helped: Remove Freeview App from all phones / Unregistered SatBox’s freeview account via the website / Factory reset / change powersaving to ‘Normal’ activated auto-powerdown + powered up the box a few hours before the time I’d set, allowing it to auto-shutdown gracefully.
This may or may not have helped … I originally lost the disk early April!
It’s now nearly a year since my HDR1000S has had this issue so I thought I would read through all these 340 or so posts…and it seems the only thing that’s changed is more people have this problem,Humax know about it and have no idea how to fix it, the general consensus seems to indicate it could be a software problem but what I don’t quite understand is that we all have the same software version (if we are up to date) so that means some HDR’s work fine and some lose the hard drive using the same software, does this mean the ones that have the hard drive problem the software is corrupt or something? Just wondered if there is a logical explanation.
Oh bum! Mine has gone again this morning…
surprised?think not
My HDR1000S has now been working fine for 6 months since having installed it I did NOT pair it with the Freesat app on my iPhone, it’s two predecessors, a HDR1000S and an HDR1010s, failed constantly hence the replacement, both were paired with the app. I am convinced the app is a factor and the fault is somehow triggered by information sent via the app possibly record schedules. As I said in earlier posts the problem first appeared after the change from ITV Player to ITV Hub, I think this is also a factor.
I first bought this equipment specifically to schedule recordings while away from home, which I am unable to do. I am still amazed these units are still being sold in the full knowledge they do not reliably work as they should.
All of us have paid good hard cash for the HDR1000s. But the product failed miserably after approx 2 years. We paid for a twin tuner receiver with full record/pause/rewind facilities, but have ended up with a single tuner receiver. Our bank of recordings we stored for future viewing in the 1TB drive are “lost”. We are putting up with this faulty product, because Humax are just fobbing us off. They think it OK to treat us, the customer, with derision.
Now I ask : What can we do to highlight this issue to the press, the media etc?
Can we get some sort of petition together, to raise this issue with the specialist publications and consumer watchdog groups? I would gladly sign my name to it, it would be interesting to see how many names we could get on it.
Basically I feel that is about time Humax are exposed, and bare in mind continue to sell these units!!!!
Does anyone else have suggestions about escalating this issue to the people that can expose Humax, or do we just stay silently angry???
P.S. Just a thought. Am I being very naive here, does humax have the specialist groups in their payroll?? How come the Humax products still receive rave reviews in the magazines etc???
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