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Faust – I had no messages regarding the missing hard drive. It was there one day and gone the next, as if it had been physically removed.
Repassac – the only ‘unusual’ user behaviour I can imagine is that my box will shut itself down when the TV is turned off. No doubt some HDMI trickery?
paulmillen – 3 minutes ago »
Faust – I had no messages regarding the missing hard drive. It was there one day and gone the next, as if it had been physically removed.
Repassac – the only ‘unusual’ user behaviour I can imagine is that my box will shut itself down when the TV is turned off. No doubt some HDMI trickery?
It’s down to CEC control on the TV.
http://elinux.org/CEC_(Consumer_Electronics_Control)_over_HDMI
REPASSAC – 5 hours ago »
Faust – When was the last time you had the issue?
Oh! months ago, quite literally. It’s not something I ever really commit to memory. As I know what the fix is I just do it and then continue to watch my recorded programmes.
No major problems or missing HDD here but I noticed a while ago that when I have the no recordings anomaly I also have no mini EPG on that start up screen. Even if the box is booted 10-20min before I put the TV I may still have no recordings or EPG if they didn’t load at startup, (by that time the home screen would of gone of course).
Happens very occasionally, had one a couple of weeks ago I think, if there is no EPG I just turn the box off and put it back on again with the remote.
Reffub – 7 hours ago »
No major problems or missing HDD here but I noticed a while ago that when I have the no recordings anomaly I also have no mini EPG on that start up screen. Even if the box is booted 10-20min before I put the TV I may still have no recordings or EPG if they didn’t load at startup, (by that time the home screen would of gone of course).
Happens very occasionally, had one a couple of weeks ago I think, if there is no EPG I just turn the box off and put it back on again with the remote.
I also found a standby cycle would cure it.
So in conclusion “missing Recordings” and “missing disk” are separate unconnected problems.
Add me to the list of people with problems. Everything was fine until I used the app to set some recordings last night. This morning all my recordings are gone and HD drive is not recognised.
teecee90 – 1 hour ago »
Add me to the list of people with problems. Everything was fine until I used the app to set some recordings last night. This morning all my recordings are gone and HD drive is not recognised.
The app when paired seems very common with this problem.
I’m very frustrated with Humax and their total lack of customer service and I suspect I’m not alone.
I finally received a reply from a Mark (Team Lead) to my email 3 (three) weeks after I sent the complaint. He asked when I bought it and I replied. Two weeks later I’ve not heard back.
I believe that Humax are in breach of the Consumer Rights Act 2015 section 10 – Goods to be fit for a particular purpose. In this case I bought the device to allow me to watch AND record programmes. Since I can no longer record the device fails to be fit for this purpose for which I purchased it.
BTW I left it without power for a whole week and still no recordings showing, unable to record and still not recognising the HDD.
CharlieK – 48 minutes ago »
I’m very frustrated with Humax and their total lack of customer service and I suspect I’m not alone.
I finally received a reply from a Mark (Team Lead) to my email 3 (three) weeks after I sent the complaint. He asked when I bought it and I replied. Two weeks later I’ve not heard back.
I believe that Humax are in breach of the Consumer Rights Act 2015 section 10 – Goods to be fit for a particular purpose. In this case I bought the device to allow me to watch AND record programmes. Since I can no longer record the device fails to be fit for this purpose for which I purchased it.
BTW I left it without power for a whole week and still no recordings showing, unable to record and still not recognising the HDD.
Unless you bought the item directly from Humax, the Consumer Rights Act gives you rights against the retailer not Humax. Humax do no even have to offer a warranty.
CharlieK – 1 hour ago » I’m very frustrated with Humax and their total lack of customer service and I suspect I’m not alone…
I think a reading of all 33 pages of this thread, and other threads here on the same subject, would certainly support that. If your box is still within the Humax warranty (2 years if you registered it, and Humax having accepted that registration it could be argued they have implicitly accepted liability) then claim under warranty. If outside of warranty they will undoubtedly cite an out of warranty failure and disallow the claim. I speak from some experience in the electronics industry where I led a team investigating a similar claim from a customer (a major config and resell company). It cost my company 7 million Pounds but only after they fought it down to the wire with a corporate lawyer team. The fundamental problem with that product was poor design for the function requested. That was never in doubt but they still fought it.
Good luck.
Had a response from Humax support, firstly suggesting I reformat the HDD, then when I explained the HDD is not even recognised they said that the disk must have failed, which I know is wrong as I also tried changing the HDD with no change. They don’t even acknowledge that this is a known problem.
Humax in denial,again,not surprised, shoddy,shoddy after sales,they won’t admit its their equipment has failed,going on too long,and obviously they won’t acknowledge ,admit, any equipment fault’s
Corks finest – 25 minutes ago »
Humax in denial,again,not surprised, shoddy,shoddy after sales,they won’t admit its their equipment has failed,going on too long,and obviously they won’t acknowledge ,admit, any equipment fault’s
Absolute rubbish.
Humax are not in denial.
They have acknowledged the issue, and investigations continue as to the cause, but it is proving to be a difficult problem to debug.
Barry – 1 day ago »
Corks finest – 25 minutes ago »
Humax in denial,again,not surprised, shoddy,shoddy after sales,they won’t admit its their equipment has failed,going on too long,and obviously they won’t acknowledge ,admit, any equipment fault’s
Absolute rubbish.
Humax are not in denial.
They have acknowledged the issue, and investigations continue as to the cause, but it is proving to be a difficult problem to debug.
That’s not what they are telling customers they denied all knowledge of a problem to me
Barry – 1 day ago »
Corks finest – 25 minutes ago »
Humax in denial,again,not surprised, shoddy,shoddy after sales,they won’t admit its their equipment has failed,going on too long,and obviously they won’t acknowledge ,admit, any equipment fault’s
They need to come clean and issue a press release and make a public announcement that they have a problem instead of continuing to sell and take money for a product they know is likely to fail. I don’t know how they are continuing to get away with it
If they had to stop selling these products until the problem is resolved I can guarantee it would very soon be sorted out. As long as they are still rakeing in the money for them there is no incentive to find the problem.
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