Good Morning Graham,

My memory may be wrong, but I have (I believe )a clear recollection that during one session whilst recording I believe I did a smart retune and simply sacrificed what was currently being recorded.

I see that the HumaxDirect site has the 4000T 2tb on a special Black Friday deal of a reduction from £299 to £269 …… the price it has been for a few weeks at least. That is presuming that the 4000T and 5000T 2TB were ever on offer at the same price …..

uk1 – 16 hours ago  » At the moment my new 5000t has shown the following faults…

A few reflections on your list of faults:

“2. Not telling me through it’s front lights that it is switched on if it is switched off and recording”.

It’s truly extraordinary that the only significant hardware difference between the 4000T and the 5000T is that the 5000T’s LED has been moved to a position that makes it almost useless for all practical purposes.

When you have forum threads seriously discussing whether placing white card or white paper under the LED is the best way to make it visible:

https://myhumax.org/forum/topic/make-the-onoffrecording-led-easier-to-see

you have to ask yourself what on earth the designer was thinking?

“4. Recorded programmes list dissapearing intermittently”.

That happens every time I select and then bulk-delete a few recorded programmes.

The first time it happened I thought all my recorded programmes had been erased. Now I know it’s just a bug and I have to exit and re-enter the recorded programmes list for the remaining programmes to magically reappear. Yet another time-wasting annoyance of the 5000T.

“6. Sometimes doesn’t respond at all to the RC.”

Every day it takes between 3 and 6 presses of the RC to wake the box from standby.

Last night I had to momentarily switch to another HDMI channel on my TV before the RC would respond at all. And now when I press the “Recordings” button I usually get no response at all or a text display of the name of the TV channel that’s currently tuned.

Once in ten presses I might actually get the “Recorded Programs” list but even when the RC works it’s very directional and lacks range.

“7. A lag that feels like it has froze in response to some RC commands.”

Tell me about it.

“3. I am using more clicks on the RC to do simple things.”

As I said before, this is simply bad design and not in any sense progress, whatever excuses may be advanced for it.

I admit that I now feel a vague sense of foreboding whenever I have to use the 5000T. I know I’ll want to scream and toss the RC across the room after a few minutes of scrolling through its clunky “Recorded Programmes” list at a funereal pace and answering numerous multi-choice quizzes before I can catch up with the day’s news. And it seems to get slower with each day that passes.

“It feels like an old box with extra tuning and a bigger drive thrown into a box with a hastily badly developed and ill-conceived GUI. I feel frankly that I have paid £299 to be a beta tester”.

I have to agree. Humax made a bad mistake in not upgrading the 4000T’s memory and processing power and an even worse mistake with the overly-rich menus that make everyday use such a trial of patience.

Frankly, I don’t know what I’ll do. For all its faults I can’t deny that the 5000T’s reliable and doesn’t mess up recordings. The picture-quality’s great too. I did a lot of research before buying it but there were few user-reviews available then.

If I thought something better was available I’d buy it in a second, but my research has turned up nothing – which means I’m stuck with the 5000T for the time being. I can only hope that Humax do something about the awful menus.

uk1 – 4 hours ago  » Well I have just given up waiting in line for Humax Support. The music was soothing but the warning that the wait was “over 5 minutes” was true but misleading. I instead emailed listing the faults, requesting a collection and a full refund. I’m off on a Christmas Market trip in a week or so and will report back Humax’s response and helpfulness here so others are informed.

I’ve always learned to live with Humax products and really want a multi-receiver large disc box but this simply doesn’t work for me.

Good luck with support. I have a high regard for older Humax products and would also love to be able to live with one of their current offerings.

……… for what it’s worth Marius, I’m reverting back to plan A which was two identical Youview Humax boxes both set to the same RC command and they sit one on top of the other. This means that as I switch one box off the other goes on and gives me 4 channels of recording and a total of 2TB. This is what I was doing until the 5000T and although it may seem odd and inelegant when reading this process, it is in fact a lot easier and of course much cheaper, than the 5000T.

Good luck with your box.

Thanks Graham, I’m not having any RC problems with using it this way …. it works perfectly.

Thanks Barry, that is what makes the world go around ……

Hi Marius,

It is regretable that the 2TB is only available from Humax Direct as my expereince of their CS is extremely dissapointing.

I’m still waiting for a refund a week after the unit was collected. I understand that it might take a day or two but this process is clearly intended to frustrate.

When I requested it’s collection emails to their published CS email were ignored, so I called and arranged a collection. The collection was prompt ie within three days. Although they ask you to reply to emails confirming that it has been collected “so that they can process your refund” it doesn’t work that way. They neither acknowledge or respond to emails sent so far or process the refund.

So today I called and asked why I have received no replies to any emails and I was told that they were “too busy” to reply. I asked when I might receive my refund and was told that DPD collect returns and send them to a non-Humax Direct Service center and not directly to Humax, who I was originally told inspect it to make sure everything is OK and then a refund is processed. Now I am told that they do not process a refund until the service center return the box to Humax Direct so that they can also inspect it and then they will take up to 14 working days to process a refund. Everything including the batteries (!) was returned, but I have a sense of forboding.

This process is clearly designed to be as frustrating and lengthy as possible in order to delaying refunds. In the event I order stuff from Amazon and it has to be returned everything happens smoothly and the refund is processed when the item is collected.

Anyone ordering a 5000T therefore has to wheigh the 2TB and ordering from Humax Direct or simply buying the smaller 1Tb and getting it from a company you can have more confidence in if you need a refund.

I’ll update the thread when I receive the refund as service quality is an important consideration when deciding who to buy from.

1) It’s not new.

2) What’s this got to do with 4000T/5000Ts?