tonykitson – 3 minutes ago  » 

I happened to have an electrician in today who turned off all the power and turned on again. So yes i guess I did a reset.

Yesterday I had the on demand but no actual access to programmes, see my earlier post.

Thanks to all you guys who kept my spirits up (or at least above water) during the dark days.

A power cut does not do a reset – but does I think cause a lot of settings to be reloaded from non volatile storage rather than disk.

sasastro – 13 minutes ago  » 

Having just read Tony’s post I thought I would check On Demand again – it’s working!!!!!

Interesting. Perhaps all you need to do is pull out the power input from the rear socket. Leave it a while and plug it back in. The box will appear to boot and then shut down (It’s restarting the clock). Now boot the box as normal. Or in your case nothing at all.

At least one afflicted poster mentioned that his box was turned off at the mains each night. If pulling the plug was the answer, it didn’t apparently work for him.

Maybe Freesat have done further tweaking.

Oh joy! I put the box to standby and pulled the plug for ten seconds, now have Showcase and On Demand and they are really nice.

Two week old Humax HDR 1000S with latest software (installed on day one).

I’m running via WiFi with a Humax dongle.

Happy days!

Perhaps we should ask is anyone not now getting full catch up and Showcase recommendations ?

I’m not. What should I be trying?

Hi,

Yes I do turn off my box, TV and router at the mains every night before I go to bed and have had no showcase or on demand when I turn them all back on in the mornings.

HOWEVER…after reading that someone pulled the plug out completely and then plugged back in and re-booted and it worked, I thought I would do the same just to see if it worked and OMG ! yes it did )

I just unplugged my box and TV for about 30 seconds, then re-booted and the Showcase and On Demand is back on and working.

Maybe switching it off using the plug switch is not enough and there is some residual current going into the box which is keeping some error info on a memory chip or something ?

evilivor – 1 hour ago  » 

evilivor – 24 minutes ago  » 

Perhaps we should ask is anyone not now getting full catch up and Showcase recommendations ?

I’m not. What should I be trying?

Wait until no recording is in progress and unplug the box for 10 seconds or so.

Still no Showcase, still no On Demand, still unimpressed.

Have you got a smartphone? If so then if you download the Freesat app you should be able to launch the On Demand players via that and also see what’s on Showcase.

Not ideal, but good enough until this issue gets resolved.

evilivor – 8 hours ago  » 

evilivor – 24 minutes ago  » 

Perhaps we should ask is anyone not now getting full catch up and Showcase recommendations ?

I’m not. What should I be trying?

Wait until no recording is in progress and unplug the box for 10 seconds or so.

Still no Showcase, still no On Demand, still unimpressed.

You could try a reset next, and if still no joy go into network connections and try to “Connect automatically”.

If no luck, contact Freesat as per the notice on their website:

Quote:

We have made some changes to our infrastructure to try and resolve the ongoing issue, if you are still experiencing issues, please can you email customerteam@freesat.co.uk with the following information:

What software version you are running – you can find this by going to: Home -> Settings -> System information -> General info -> Software version

What type of router you are using

Thanks for your patience while we attempt to resolve this issue. Sorry for any inconvenience

http://www.freesat.co.uk/help/got-freesat/fix-a-problem/showcase-on-demand-issues

In the meantime, as Gonzo says, the app is your friend.

I’ve done all of the above. Still no joy.