- This topic has 342 replies, 45 voices, and was last updated 6 years, 9 months ago by
.
-
Posts
-
No update is available. Last updated 16/7/2016.
I tried powering off and on again. Not certain yet if this has resolved the rebooting.
No update is required.
Units just need to re-negotiate connection to freesat servers which is why I advised yesterday to put units into standby for a few minutes then reboot – this advice was later confirmed by Humax Towers as the correct course of action.
You can of course carry out a factory reset if you so desire, this will clear the cache and re-negotiate a connection.
Following the advice by Barry yesterday, at 3 p.m. (UK time) I switched my 1100S off, and back on again. No surprise reboots at all yesterday. And reboots have been a daily occurance for months.
And relax…
Barry, thanks again for the heads up.
(a faster resolution would have been nice, Humax)
hifidez – 24 seconds ago »
Following the advice by Barry yesterday, at 3 p.m. (UK time) I switched my 1100S off, and back on again. No surprise reboots at all yesterday. And reboots have been a daily occurance for months.
And relax…
Barry, thanks again for the heads up.
(a faster resolution would have been nice, Humax)
Humax had nothing to do with the issue. The problem was down to Freesat, hence no software update required.
Oops, correction… “a faster resolution would have been nice, Freesat!”
Derek
However, in my defense, Humax said to me “Both Humax and Freesat are working towards resolving this issue currently and a software release is planned”.
“a software release is planned” did lead me to think and assume it was a Humax issue.
hifidez – 1 hour ago » …”a software release is planned” did lead me to think and assume it was a Humax issue.
The s/w is owned and developed by Freesat. Humax only have responsibility for the h/w. Crazy business model which is why we have so many problems.
No posts for a while so have the reboots stopped, I haven’t had any myself lately but I’ve only watched a few hours of tv so far. I was slightly sceptical about this being a Freesat server problem because my box ISN’T connected.
Reffub – 8 minutes ago »
No posts for a while so have the reboots stopped, I haven’t had any myself lately but I’ve only watched a few hours of tv so far. I was slightly sceptical about this being a Freesat server problem because my box ISN’T connected.
Freesat servers presumably provide the data for the epg and showcase viewing recommendations for upload to 28.2E (and likely other data critical to the correct operation of the box). Last time we lost the showcase and on demand icons it was down to Freesat server issues.
So far not seen any reports of further re-boots on any of the thread about this issue that I look at.
I don’t think it has rebooted since the update (or fix) was applied.
Good news!!
No problems here either. All working as it should.
Have not seen any further issues either with our 1000S since the renegotiation advice. Will keep monitoring as not fully convinced yet.
With my techie hat on can we have a fuller explanation to what was causing the problem? The old adage of switching it off and on again does not cut it for such a long running and frustrating problem.
davidrew – 46 minutes ago »
Have not seen any further issues either with our 1000S since the renegotiation advice. Will keep monitoring as not fully convinced yet.
With my techie hat on can we have a fuller explanation to what was causing the problem? The old adage of switching it off and on again does not cut it for such a long running and frustrating problem.
It can sometimes take a while to investigate and find the root cause of a problem, as in this case.
I am just happy it seems to be fixed
I’ve been having a rather similar problem with my HDR1000S for the last few months – except that my box does not go through the reboot cycle.
It always occurs when watching a recorded programme while another is being recorded. The replay stops, the screen goes black, and then displays the ‘My recordings’ screen. The replay can then be resumed by selecting the programme from that list.
The last occurrence was 8.20pm tonight while my wife was watching a replay of Monday’s ‘Silent Witness’. At the time the box was in the middle of recording ‘Trust Me I’m a Doctor’ which started at 8.00pm. The previous occurrence was about three weeks ago.
Grateful for any thoughts re this. Bug? Failing hard drive, etc?
- You must be logged in to reply to this topic.