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I’ve been following this thread for a while now as we’ve been experiencing the same problems with our 1010s.
I have found a possible work-round that so far has worked every time……
I turned power save on (so that the unit powers down after a period of inactivity) and now I let it power itself down instead of turning it off. I’ve been doing this for a week now and every time I power up all my recordings are still there and everything works fine.
Hope this is of some use to those of you also suffering with this problem, I’d also be interested to know if it works for anyone else.
Wish humax would man up and fix these problems, instead of customers, not good enough, eventually ppl might go away,seems to be their policy on this calamity
Corks finest – 13 minutes ago »
Wish humax would man up and fix these problems, instead of customers, not good enough, eventually ppl might go away,seems to be their policy on this calamity
Have you actually read the relevant posts about this ? Everyone of the faulty units returned to Humax for the engineers to fault find the issue had recovered and was working again. In the absence of a fault interested to know how anyone could find a fault that is not present with the unit on a test bench ? If you also read the numerous posts, many have also reported the unit fixes itself if left long enough without power. Presumably it takes a long time to dissipate any energy left in the unit.
Personally I think it’s possibly Freesat’s insistance on a Luks encrypted recording partition that is making any sort of diagnosis very difficult and may be causing the hard disk to be locked out from the software. A locked up drive on a Foxsat-hdr could be simply diagnosed by using any PC booted into Linux.
Hopefully Corks finest will have the problem debugged in the coming days and share his solution with us.
I share Graham’s view that freesat’s specs may have led to these problems, perhaps indirectly.
The key to the problem is knowing what sequence of events causes it.
Which is why I shared my work-round; it could be something to do with the way the box shuts down.
I know very little about techy things- more than nothing but not a great deal!!! It appears that if the box is allowed to shut itself down everything is ok but if you turn the power off it causes the HDD to “disappear”, is there a difference in the way these two operations are carried out?
ozricnat – 47 minutes ago »
Which is why I shared my work-round; it could be something to do with the way the box shuts down.
I know very little about techy things- more than nothing but not a great deal!!! It appears that if the box is allowed to shut itself down everything is ok but if you turn the power off it causes the HDD to “disappear”, is there a difference in the way these two operations are carried out?
Turning the power off is a solution to problems I would not imagine is normal on a PC. I do suspect it is connected with the boot sequence, but have no evidence.
My advice would be not to look at recordings until several mins after booting.
Hopefully, based upon support response posts, a solution will be soon.
Hi, new here.
I’ve had an HDR-1000s for approx a year. Bought 2nd hand off a well known auction site
I fitted a 2tb WD green drive immediately and everything had been going well until approx. 4 weeks ago it ‘lost’ it’s hard drive. Interestingly it can ‘see’ a memory stick in the USB but not an external HDD.
Having been following this thread I tried lots of turning on and off, different HDD, rolling back to older firmware, etc. etc. without any luck.
I have bought another 2nd hand one, left the original 500gb drive installed and updated to the latest firmware. So far so good…..
I’ll hang on to the old one for now in the hope of a magical fix. Seems like hanging on to a spare might be a good idea!
Paul
Hi Folks, New here today 10 May 2016.
Joined site today after my HDR-10000S/GB/500G went down with the no record problem about ten days ago.
My problem started following my resetting the unit to factory default setting. All went well apart from my not being able to record. HDD showed less than on per cent used and no programmes recorded.
Have spoken to Humax who have told me the same as everyone else – they have been aware of the
problem since November 2015 and are trying to find a fix.
On a personal note I am totally *issed off at present with the way that customers are treated by some
companies. In the past twelve months I have been advised that my VW Touran needs attention due to fraudulent claims of performance, my top of the range microwave has let go a week out of warranty and I am living with a Hotpoint Tumble Dryer which could burst into flames at any moment.
Now, alongside many other customers with similar problems, it would appear that I am faced with another such situation with Humax.
I shall continue to follow this thread with interest, and indeed thank all of you for your input thus far
which has been of much help.
Corks fines posted on the 16th April –
Wish humax would man up and fix these problems, instead of customers, not good enough, eventually ppl might go away,seems to be their policy on this calamity
I agree entirely, but would advise Humax I am not going away any time soon
mastermariner – Your problem is not identical.
“HDD showed less than on(e?) per cent used” The others units no longer think they have a HDD.
There is a good chance that they may reappear.
Why was the reset necessary?
Years back with Sky and the early days of Sky+ when the customer had any issues the universal fix offered by Sky was to unplug everything (they reckoned it cured droughts warts you name it 8O) Humax appear to have taken a somewhat different and more expensive route i.e. ‘it looks as though the HDD has failed).
REPASSAC – 1 hour ago »
mastermariner – Your problem is not identical.
“HDD showed less than on(e?) per cent used” The others units no longer think they have a HDD.
There is a good chance that they may reappear.
Mine showed the same less than 1% even though the HDD was not visible in the settings. I assume even with no HDD in the box it will show less than 1% as a default.
Repassac,
My unit had a load of recordings on the drive and had used approx. 25% of the 2TB. On the day I discovered the problem the Recordings screen said that I had no recordings and less that 1% used. In the storage section of the settings there is no HDD shown just a message that I should connect one
and suggesting the USB option, neither of which work.
I’ve just re-fitted the drive and connected it to the system, no change.
I think the 1% message is a bit of a red herring.
Several people have in the past had infrequent “no recordings” – this was easy to resolve by a standby cycle. In these cases however the storage settings still showed the harddisk. I have not seen had the problem for some considerable time and it is possible that the problem now has got more serious.
One thought I had was that both times I saw the message I had booted and tried to immediately enter recordings. I thought it possible that the process building the list had not completed. Consequently I always wait for until some seconds after the mini-EPG appears.
REPASSAC – 29 minutes ago »
Several people have in the past had infrequent “no recordings” – this was easy to resolve by a standby cycle. In these cases however the storage settings still showed the harddisk. I have not seen had the problem for some considerable time and it is possible that the problem now has got more serious.
One thought I had was that both times I saw the message I had booted and tried to immediately enter recordings. I thought it possible that the process building the list had not completed. Consequently I always wait for until some seconds after the mini-EPG appears.
Mine is like yours i.e. the no recordings issue happens on an infrequent basis, in fact I’m sure one is about due. Again like you though I have never had any error messages about missing HDDs etc. I have simply put this issue down to a boot error as is the way with most computers from time to time.
Perhaps the missing HDD is something completely different (to borrow a phrase from the Pythons).
Faust – When was the last time you had the issue?
The missing HDD must be caused by a combination of several events and user behaviour must be in the equation. Which it possibly why it took Humax a while to pin it down.
Hopefully freesat will test and release quickly.
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