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Update:
The problem seems to start at each standby/power up cycle.
I had the box connected and happy, put it into standby, woke it up, and immediately the Internet connection was lost and did not recover.
I think this may be the trigger for the symptoms but suspect the cause may be more down to the fact that whatever test the box performs to check for Internet connection seems to fail around 90% of the time (I got it working after another 11 presses of the retry button). If the box forces a recheck of Internet connectivity every time it comes out of standby, the check fails 9 times out of 10 and the check is only made once, this might explain why this is happening.
Knowing whether this is right and understanding specifically what check the box makes would be helpful.
MrBean – 4 hours ago »
Update:
The problem seems to start at each standby/power up cycle.
I had the box connected and happy, put it into standby, woke it up, and immediately the Internet connection was lost and did not recover.
I think this may be the trigger for the symptoms but suspect the cause may be more down to the fact that whatever test the box performs to check for Internet connection seems to fail around 90% of the time (I got it working after another 11 presses of the retry button). If the box forces a recheck of Internet connectivity every time it comes out of standby, the check fails 9 times out of 10 and the check is only made once, this might explain why this is happening.
Knowing whether this is right and understanding specifically what check the box makes would be helpful.
I can’t remember whether you are connecting by wifi or ethernet but my FVP-4000T is very flaky connecting by cable but more reliable over wifi. If I pull out the cable, connect by wifi, and the plug the cable back in it seems to detect the LAN cable and makes the connection.
Richard
I think my experience has been the reverse of yours Richard.
My experience of the wired connection was complicated by having to use an Ethernet over mains connection back to my router as they are in different rooms. That said, I think the wired connection was generally stable (though infrequently used, so I could be wrong) but lashing cables across the house in various places was not a good generator of marital bliss! (Nag, nag, nag…)
So, I recently resolved to get some stability out of the wireless connection, as this was one of the major selling points over my original Youview box.
The crazy thing is that the Humax box and router seem perfectly happy establishing a connection between each other. If I was using a media server on my local network, I’m sure it would be fine. For some reason though, just the onward Internet connection is something that the Humax box really struggles to acknowledge, while all my other wireless devices are perfectly happy with Internet access.
Your problem is very likely poor wifi reception. This result you are seeing is common in Android devices and I would think the Humax Linux implementation is similar. On my Android tablet, I walk to the edge of the wifi zone, the tablet obtains an IP address and then displays a message… “Connected, but no internet access”. I look at the wifi strength for that particular connection and it is very poor. I walk towards the core of the signal (router or switch) and the message spontaneously changes to… “Connected”. I again look at the wifi strength and it is much stronger. There is clearly code in Android that will not allow an internet connection below a certain signal strength. Likely to be similar in the Humax.
The Humax Linux implementation may be the issue but the box is in an area about 4m from the router, where every other wireless device shows good signal. I had cause to use my ageing, dust-covered LG Blu-ray player a few days ago and within seconds of turning it on, it had connected with my Wi-Fi and merrily began downloading a firmware update. As it is in the same stand as the Humax box, and both it, my mobile, tablet and laptop can all work in the same area, signal strength shouldn’t be the issue but maybe the Linux implementation Humax uses sees things differently.
Its now gone from bad to worse. I used to be able to force the Humax box to connect by repeatedly clicking the retry button when viewing the failed Internet connection and after about 15 attempts on average, it would connect and remain connected till the box next went into standby. I turned it on one day recently and the UI had changed. I guess a firmware update had been applied (though can’t remember whether I’d requested one, or whether it temporarily had a connection and updated itself).
Now I cannot seem to force an Internet connection for love nor money and periodically an on-screen message pops up at the top of the screen alternating between network connected and disconnected. On some occasions the message doesn’t go away and the box becomes unresponsive to the remote. On other occasions I can open the menu to access recordings and the screen blanks and after a bit of delay, I realise the box is off and needs booting. Whatever programming is in there feels flakier than ever.
I always assume that people suggesting they’re going to put a box in the bin and buy something else are just being too impatient, but for the first time, that’s the solution I’m looking at. When watching the TV becomes surrounded by niggling problems, it ceases to be fit for use and time to look for a plan B.
I have to re-Boot the 4000T everyday before it will internet connect. It sees the Router OK.but fails to connect FAILED unless re-Booted.
graham uk
MrBean – 2 weeks ago » … LG Blu-ray…both it, my mobile, tablet and laptop can all work in the same area, signal strength shouldn’t be the issue…
What is your signal strength? It may well be that the Humax sets a high bar with regard to what is acceptable. You should be able to measure it on one of your devices. For example I have an app on the home page of my Android mobile that gives me an exact readout of the current signal.
I using a Netgear Wifi Extender give me 90% at the Humax.
Netgear WN3000RP works great if anyone is wanting £24.99
graham uk
With all the problems I’m having I’m thinking about going for a complete reset of the unit, complete with format of the drive.
A couple of questions:
I’ve done a reset before but not a total reset including formatting. Is it worth going the whole hog to see if that helps?
If it is worth it, I’ve got loads of recordings I don’t want to lose. Can I copy them off the humax and then copy them back when I’ve done the format? If so, how do I do that?
Cheers
Harryhornby. As far as I’m aware Factory Reset does not delete the HD recording as it’s only dealing with the Operating System.
graham uk
Format of HDD during a factory reset is user selectable.
@ Harryhornby – Try a factory reset without HDD format to start with and see how the unit then performs. Remember to make a note of your recording schedule as you will have to re-enter it.
Thanks guys, just realised I totally hijacked another thread, not sure what I was thinking……
For information, my FVP-4000T works fine over WiFi, where I have a WiFi Extender in the same room as the Humax.
I would strongly suggest investigating the WiFi signal strength as the cause of any problems.
1 Is the Humax surrounded by other devices (especially with metal cases!) which are screening it?
2 Temporarily locate the Humax close to the router. Does it now work properly?
FVP4000T Freeview 6 weeks old with latest OS 1.01.25
Still having to re-Boot everyday to obtain internet conection.
My remody is to fit a timer switch on the power socket.
Set to switch mains off 2am till 2pm…This can be changed if a early hours recording is needed.
So far the 4K now connects to internet when activated.
(same as a Re-Boot).
graham uk
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