Why no support on the humax website?

Forum Forums Freesat HD HDR 1000, 1010, 1100S Why no support on the humax website?

Viewing 10 posts - 16 through 25 (of 25 total)
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  • #41080
    Anonymous
    Inactive

    Yes I can confirm the file isn’t firmware it looks like a test file.

    Anyway found out that it is the hard drive buffer/ software code error which is causing the script (box) to freeze.

    #41081
    Anonymous
    Inactive

    I understand all that you say Graham, but I bought a Humax box and it came with miminal documentation. There is no explanation regarding the icons on the display, when they should be on, what they mean. In fact the support offered is definately sub standard.

    Thank god for this forum.

    My box will now only record if it is left switched on, it fails to record if left on standby regardless of programme selected. It has worked fine until a couple of weeks ago. But where is a manual to explain what all the parts are – that is a manefacturers job.

    #41082
    grahamlthompson
    Participant

    dancingbarber – 6 minutes ago  » 

    I understand all that you say Graham, but I bought a Humax box and it came with miminal documentation. There is no explanation regarding the icons on the display, when they should be on, what they mean. In fact the support offered is definately sub standard.

    .

    Icons are shown on Page 3 11 and 17 in the using your new Freesat+ box. Missed recordings is a known issue on 1.0.16, there are some workarounds discussed in various threads.

    #41083
    Anonymous
    Inactive

    Thanks graham. I’ll check it out when I get home although I didn’t think the brochure I got with the box had that many pages !

    I tried just now to download a manual from the Humax website and a manual for the HDR-1000S must be hiding under some obscure variation of HDR-1000S since I’ll be …… if I can see it.

    #41084
    Barry
    Moderator

    Not on Humax site as yet see this link:

    http://www.freesat.co.uk/help/product-support

    #41085
    Anonymous
    Inactive

    Thanks for that Barry – yep thats the one I got with the box. But a simpleton like me might just possibly wonder, in a moment of idle speculation, why I couldn’t find it on the Humax site or even a link. The failure just seems so unprofessional, but what do I know.

    But my complaint was not about the onscreen (TV) icons, but the little lights(icons) on the Humax box itself which I look at in puzzlement when it goes wrong (correction – does not do what I expect.)

    #41086
    Anonymous
    Inactive

    Issues that need support on are….

    Admin Edit:

    Link removed..

    1. Using the freesat freetime splash as a background is a blatant attempt to make this look official, it is not.

    Will contact freesat, and if they are happy then consideration will be given to replacing the link again.

    2. The list contained errors, suggestions for improvements :?: and issues that cannot be attributed to Humax, or the HDR 1000S.

    #41087
    Anonymous
    Inactive

    I have contacted humax and asked them why there is no dedicated page on their website offering support for this device.

    That was a week ago. No reply as of yet, But with Christmas ect hopefully get a response after monday

    #41088
    Anonymous
    Inactive

    If it is help with installation or using your G2 unit you should be calling freesat (local call rate) 08450 990 990..

    #41089
    Anonymous
    Inactive

    No im fine – I still think its weird that there is no support on the humax website that details firmware, faq’s, etc etc.

    Users will go to humax first before finding any usermaintained forum – although this forum is excellent.

Viewing 10 posts - 16 through 25 (of 25 total)
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