- This topic has 22 replies, 9 voices, and was last updated 1 year, 6 months ago by
.
-
Posts
-
I phoned Humax. They sent an email with instructions on how to sort out the “blanking” on commercial channels. It worked. C&P below. Hope it helps with your problems
We’re writing to inform you that in response to recent beta testing results, we have initiated the software update process for the “Freeview” app across ALL Aura units currently in the field.[/b]
The update is being rolled out automatically to all boxes as users continue to use their devices normally.
However, if you find that your unit still retains the old version of the app, we kindly ask you to follow the steps outlined below for a manual update:
Turn on your set-top box and watch live TV for 1 minute.
Place the set-top box into standby mode for 1 minute.
Turn on your set-top box again and watch live TV for 5 minutes.
Place the set-top box into standby mode once more, this time for 2 minutes.
Check the version name in Settings > Apps > See all apps > Show system apps > “Freeview” : it should show “1.00_62_240210_6c584f1a4”
(Please note: This should not be confused with the app called Freeview TV).
We sincerely appreciate your patience and understanding during these days of inconvenience. Our team is committed to ensuring that you have a seamless experience with the Freeview app moving forward. If you encounter any issues or require further assistance, please do not hesitate to reach out to us.
@LadyAurora
If you had bothered to look instead of just ranting you would have found that information from Humax already posted here since Feb 14th in the obviously related thread titled
“Occasional 2 second black screen on some channels”
trog – 9 hours ago »
@LadyAurora
If you had bothered to look instead of just ranting you would have found that information from Humax already posted here since Feb 14th in the obviously related thread titled
“Occasional 2 second black screen on some channels”
Very well summed up Trog. Patience is the key word. Appreciate frustration with Humax issues, but be more patient, at least Humax are aware of problem. It takes time to test software. John L
jdlfreetime – 3 hours ago »
trog – 9 hours ago »
@LadyAurora
If you had bothered to look instead of just ranting you would have found that information from Humax already posted here since Feb 14th in the obviously related thread titled
“Occasional 2 second black screen on some channels”
Very well summed up Trog. Patience is the key word. Appreciate frustration with Humax issues, but be more patient, at least Humax are aware of problem. It takes time to test software. John L
“Time to test software” – like 2 1/2 years to fix other software issues – they’ve given up – they don’t care
At least Lady Aurora replied to those who tried to help, and acknowledged that The Humax fix worked. People new to this site dont always know the protocol involved and they take time to understand.
trog – 2 mnths ago »
@LadyAurora
If you had bothered to look instead of just ranting you would have found that information from Humax already posted here since Feb 14th in the obviously related thread titled
“Occasional 2 second black screen on some channels”
There’s absolutely no need for that attitude. And I wasn’t ranting. Also, have a look at the other posts with regards to this. No one else had a problem with me for having the audacity to post something that there was allegedly already an answer.
I am so sorry to have hurt your feelings Karen.
trog – 7 hours ago »
I am so sorry to have hurt your feelings Karen.
😯 🙄
- You must be logged in to reply to this topic.