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I suspect that are at lease two different issues being discussed here. The well known problem which is usually attributed to Humax servers and another where the unit briefly wakes from standby sometimes in the middle of the night. graham also mentions problem that can be cause by other network services.
I also have a HB-1000S and suspect that it will occasionally boot, by design, to update the EPG and other data. The boot was quite brief and in my setup, with HDMI-CEC disabled, I only notice it because of the reflection of the green network LED.
Without an occasional boot the EPG could become out of date within a week leading to failure to correctly series record.
Thanks for the suggestions; I disconnected from the router but a reboot still occurred last night, which is reassuring in one way because I’m not techy enough to do the other steps mentioned! It’s definitely a HB-1000S, no mention of twin tuners etc on packaging or quick guide. Is that even possible with a single feed from the dish? I keep the box on permanently so assume the EPG updating isn’t an issue. I performed ‘factory default’ on both boxes and checked for software updates but there are a number of references on the internet to the random reboot issue with Humax boxes and Freesat which is why I’m on this forum. Any other ideas or suggestions welcome!
badsanta – 4 minutes ago »
Thanks for the suggestions; I disconnected from the router but a reboot still occurred last night, which is reassuring in one way because I’m not techy enough to do the other steps mentioned! It’s definitely a HB-1000S, no mention of twin tuners etc on packaging or quick guide. Is that even possible with a single feed from the dish? I keep the box on permanently so assume the EPG updating isn’t an issue. I performed ‘factory default’ on both boxes and checked for software updates but there are a number of references on the internet to the random reboot issue with Humax boxes and Freesat which is why I’m on this forum. Any other ideas or suggestions welcome!
Yes it’s possible to use two tuners on a single coax with Humax twin tuner satellite pvr’s. On the latest second generation (freetime) units the tuner link is made automatically internally when you setup with only a single cable.
https://myhumax.org/forum/topic/what-can-i-record-and-watch-using-1-or-2-cables
The clue though is the number of f type inputs you have. If only one then it only has one tuner. I wonder if the twin tuner model reboot issue has now spread to the HB1000S. Will be interesting to see if there are more reports.
Long shot you haven’t by any chance set a power off timer on the box ?
Settings-General Settings – Power-off timer
or have auto power off enabled
Settings – System Settings – Power Saving – Automatic power down (set it to off).
Sorry, I’m a plug’n’play type senior citizen so some of what you’re saying is way above my head. The box has a single LNB input so I assume it’s not twin tuner. The auto power off and power on are not set. A Seagate 1Tb portable hard drive is attached for recording and compared to my old Sagemcom box with integral drive, the Humax’s facilities are superb. I guess I’ll just have to be on the lookout for further reports and suggestions for this problem. Thanks for taking the time to respond – much appreciated.
badsanta – 5 minutes ago »
Sorry, I’m a plug’n’play type senior citizen so some of what you’re saying is way above my head. The box has a single LNB input so I assume it’s not twin tuner. The auto power off and power on are not set. A Seagate 1Tb portable hard drive is attached for recording and compared to my old Sagemcom box with integral drive, the Humax’s facilities are superb. I guess I’ll just have to be on the lookout for further reports and suggestions for this problem. Thanks for taking the time to respond – much appreciated.
Did you check both options which are different ?
Option 1 is a timer that turns off the box at a preset time.
Option 2 switches off the box (after 3hrs if I remember correctly) without any use of the remote control.
Putting it simply using a single cable with the twin tuner boxes allows recording two channels and watching a 3rd while recording but with some restrictions compared to using a seperate cable for each tuner.
Even with your single tuner box you can watch a few different channels while recording. The channel up/down buttons on the remote will cycle through the available channel.
Try going to 106 BBC 1 HD and pressing the recording button. On the remote press 102 which should switch to BBC 2 HD without affecting the BBC 1 HD recording.
I am having a similar random rebooting problem to those being described in this thread and elsewhere on my new HB-1000S
(I am a beta tester/field trialist for Multichouce the DSTV Operator in South Africa so am used to fault finding/reporting this type of issue and will include as much concise detail as possible)
– New HB-1000S less than one week old
– Set up with no issues and replaced a working Freesat HD Box in Bedroom
– Signal Strength and quality both GOOD.
– Internet connectivity fine, no issues. Connected services all work well.
– No updates found — Software UKSFAC 3.00.44 Loader UKSFAC 1.00
– System 809C.7D10 Update Dated 21-July 2016
– No “power off” time selected
– Unit randomly reboots to a red light whether or not there is an external disk drive connected to it.
– This happens randomly, with no remote control activity; typically 3 or 4 times in a 24 hour period.
– On pressing the remote’s power button subsequent to the crash, The solid Freesat Humax Logo appears briefly, the LED on front panel turns off for around 10 second, before showing green and the moving Freesat Splash screen shows. The previously displayed channel is resumed but with the Now/Next Guide info displayed.
Unit behaves normally until the next occurrence.
– Have carefully checked PSU plugs and connections plus SAT (F-Type) and HDMI Connections and tried a different mains socket.
– HDMI CEC (Simplink) is set to OFF on the TV.
No Progress.
Anyone else seen this? Is it an acknowledged problem? Is there any fix or software update? or is is it a return case?
Cheers, S.
Not an acknowledged issue with the HB1000S. There was a problem with the twin tuner models which was resolved by Freesat a few days ago.
See the last posts in this thread.
https://myhumax.org/forum/topic/hdr-1000s-keeps-rebooting/page/32
So far no one has reported a problem since. I would get it replaced under warranty.
I have 3 x HB1000S. Never seen a problem like that.
What is: System Settings > Power Saving > Auto power Down
set to?
Seem to recall it is normally 3 hours without interaction.
A message is displayed on screen for at least 40 secs prior to auto shutdown.
REPASSAC – 2 hours ago »
What is: System Settings > Power Saving > Auto power Down
set to?
Seem to recall it is normally 3 hours without interaction.
A message is displayed on screen for at least 40 secs prior to auto shutdown.
Bingo! Thanks, REPASSAC
I’d had a cursory unsuccessful look for such a setting but assumed (wrongly) that, if it existed, it would put the box into standby not perform a total power down. I’d also clearly not been around for any on-screen message.
Anyway problem solved; thanks again
Cheers, S.
Sandtonman – 1 minute ago »
REPASSAC – 2 hours ago »
What is: System Settings > Power Saving > Auto power Down
set to?
Seem to recall it is normally 3 hours without interaction.
A message is displayed on screen for at least 40 secs prior to auto shutdown.
Bingo! Thanks, REPASSAC
I’d had a cursory unsuccessful look for such a setting but assumed (wrongly) that, if it existed, it would put the box into standby not perform a total power down. I’d also clearly not been around for any on-screen message.
Anyway problem solved; thanks again
Cheers, S.
It does put the box into full sby, unless the box is recording or an accurate recording is due within 15 mins, when it goes into recording in sby mode. After recording is complete the box goes to full sby (consuming 0.5W if low power sby is enabled). There is no total power down mode (other than pulling the plug
). If there was it would never wake up to make a recording.The auto power off mode is a EU power saving requirement. All modern TV’s have it as well as pvrs. They reckon if you haven’t pushed a remote button in 3hrs, you must be dead, fast asleep or simply left it on. 😯
I contacted Humax Support helpline earlier this afternoon and they again acknowledged this shut-down issue on the HB-1000S Freesat box (See my previous post on 4th January) and confirmed that the problem appears to be with Freesat rather than the Humax box. The lady on the helpline also indicated that there is a possible fix, due out in the next couple of weeks.
I also suggested that a Humax spokesperson should post a notice on this forum confirming the above as it was raising quite a bit of chatter and concern. She agreed, however she advised that although she was not responsible for content on the forum, she would put the suggestion forward.
Thanks, mart, for the information and for contacting Humax in the first place; let’s hope they provide a solution.
Also, thanks, grahamlthompson, for advising on being able to watch some other channels while recording a channel; it works a treat plus I’ve found that you can watch an existing recording while making a new recording – what an improvement on my old box!
Only thing that I’m slightly puzzled about, although it’s not actually a problem, is the reference to going in to standby after 3 hours of inactivity; I’ve never had this happen so I assume this is due to not having the appropriate ‘power off’ setting.
mart – 49 minutes ago »
I contacted Humax Support helpline earlier this afternoon and they again acknowledged this shut-down issue on the HB-1000S Freesat box (See my previous post on 4th January) and confirmed that the problem appears to be with Freesat rather than the Humax box. The lady on the helpline also indicated that there is a possible fix, due out in the next couple of weeks.
I also suggested that a Humax spokesperson should post a notice on this forum confirming the above as it was raising quite a bit of chatter and concern. She agreed, however she advised that although she was not responsible for content on the forum, she would put the suggestion forward.
Only guessing, but I guess the Humax support person you spoke to is confusing the well known issue with the HDR1000S (and the other twin tuner boxes), with the HB1000S. This problem acknowledged as a Freesat server issue was fixed a few days ago.
If you look there are virtually no reports of this issue on the HB1000S, the one similar report on this thread was down to a auto power off setting which is the default setting, and is simply turned off in the box menus.
Hi Graham,
No, seemingly not. We definitely clarified/confirmed that we were both talking about the HD-1000S. She also confirmed the recent HDR-1000S ‘fix’ that you mentioned. Hence my suggestion to her that a Humax spokesperson should post a notice of confirmation/explanation on this forum – but don’t hold your breath
Regarding the auto power off setting, mine is set to remain on. Also I have found that the ‘problem’ may only occur after a couple of days (power down red light – no green light)- sometimes it might also power-up and wake-up the TV (and the whole household if its in the middle of the night!)
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