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After powering down the box again then yes can now bring it back out of standby, still no output and in the display i have a very small “FULL”.
It seems to me that although this box is supposed to be “Refurbished” then i feel that they are not fully checked out over a period of time, do they who ever they are just assume that “well it works now so thats alright” surely not?
Regards
Ken Underwood
The DTR T1000 has been problematic for many, although mine appeared to work ok until I ditched youview altogether.
I would reject it again and see if you can convince them to upgrade replacement to a newer model.
Thanks Barry, i have today emailed support to reject this one and asked your question regarding the upgrade.
Think now i have lost all confidence in this model, to me i can now see why they have stocks to be refurbished, the failure rate must be very high.
I do not know what time they are given to refurbish them but it seems to me that there is a tendency to rush them through, this fault need a little more time spending on it.
So far i have not said to anyone who i am and what i have done all of my life, well now retired i have for the last 50+ years been in Audio/Visual repair and service, 30 of which running my own small workshop repairing and refurbishing all sorts of Audio/Visual equipment and from my experience of my episode here then i am not impressed with what i have seen.
The last thing i want to do is to tell others what they should be doing but think it is time i did.
Regards
Ken Underwood
Hi Barry and all, i had a reply and they have offered me an upgrade to a DTR-T1010 500GB
Any comments
Regards
Ken Underwood
G3SDW – 1 hour ago »
Hi Barry and all, i had a reply and they have offered me an upgrade to a DTR-T1010 500GB
Push for a DTR-T2000 with you making a small financial contribution.
Hi Martin, too late i am afraid, already given them the go ahead, thanks for the reply anyway.
Regards
Ken Underwood
New box coming tomorrow so fingers crossed that this one will be OK.
I see from doing some research that these boxes are refurbished by Servicecare in Manchester, is that correct? They seem to have cornered the market with all the major and some smaller manufacturers for refurb` and A grade equipment, i wonder how much time is aloud on each item, this maybe were some of this falls down
Regards
Ken Underwood
Ken,
Please keep us posted on the outcome of your ‘new’ DTR T1010 box. I have this Humax box and have the exact same issues as you describe above with your refurbished DTR T1000 box.
My issues seem to have coincided with software updates but unfortunately my box first developed the issues shortly after the 12 month warranty expired. It seems like the refurbishment service for the boxes is poor with no tests done for longevity and it’s hit and miss how long your Humax box will last (hence why they only offer a 12 month warranty with no option to extend)
So far I am very disappointed with the quality/longevity of the refurbished Humax box. I am in contact with them via e-mail and hope that they are able to offer a solution as these repeat issue will not be good for the Humax brand.
Hi James well so far and fingers crossed my new box has been very good indeed.
I must agree 100% with your comments about there refurbishment service, as you may well be aware i had a couple of boxes all with the same problem, before they offered me an upgrade as we were going no where, same problem in the same way as the previous one.
That model needs to be soak tested as the problem only appears once it has been used one or twice.
They only need to find it out from just one box and then they will find what to do with the rest of there stock instead of just firing them up and then boxing them up to send out to whoever only to find that it comes right back, all seems rather poor for such a good name as Humax.
It is quite easy to do as some years ago i ran a small two man Audio Visual business doing lots of refurbishing and if i kept sending suspect equipment out this way then i would have gone down the tubes, if i could do then Humax should not have a problem doing it either.
Regards
Ken Underwood
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