Wotan – 6 days ago  » 

Barry – 4 weeks ago  » 

Failures are very few and far between it would appear, my last one was 23rd May so very hard to actually tie it down.

Humax Towers are aware, but no feedback as yet from engineers.

Two more failures this week one on BBC3HD & one on BBC4HD

Gerry

We have two 1TB HDR Fox boxes. I set both boxes to record a film (The Proposal) on BBC3 HD for tonght. Approximately half way through, I checked each box to see if they were recording properly, both appeared to be OK, so I stopped the recording on one of the boxes. Before deleting the part recording, I checked to see if this part recording was OK from the beginning, it wasn’t, the ‘channel scrambled’ message came up. On checking the recording from the beginning on box 2 (the film was still recording), it seems to be OK. The problem for me does not seem to be ‘few and far between’ The recording failures are not always on the same box but most seem to be BBC 3HD. Am I the only one still having problems? The number of reports of ‘channel scrambled’ failures seem to have dropped off. Perhaps if we can log failures here, Humax can see that they are not as few and between as they might think?

MontysEvilTwin – 3 hours ago  » 

@Wotan. The box that gives you most problems is it an old hardware (horizontal aerial sockets) or a revised ‘RE’ model (vertical aerial sockets)? It may be unrelated, but every now and then when I switch on my ‘RE’ box I get the ‘channel scrambled or unavailable’ message. Changing channels does not help, but a reboot almost always makes the tuner function again. I don’t know what causes it: it may be a fault with that particular unit rather than a bug.

Both boxes have the horizontal aerial sockets. The failures have been random across both boxes. The newer box was purchased when the 2000 was announced. I’d been toying with replacing our old 9300 and wanted an HD box with a front display.

I formatted the disks on both boxes when this problem first arose.

It never happened before the last update, and it only has happened

with BBC3HD & BBC4HD, recordings on all other channels are OK. Both boxes are on Humax software i.e not customised.

Gerry

chrisdaniels – 2 hours ago  » 

Its not happened to me since I first reported it here – touch wood.

I think it must be the box software rather then dodgy BBC data being broadcast, as there would be tons of complaints.

Thanks Chris and Monty’s Twin, I’ll do another format at a convenient point and also keep an eye on the DTG website to re-install the last update. I prefer to use OTA. Incidently, both boxes were updated simultaneously with the last update with no problems whatever. I suppose the BBC3 HD problem will go away when(if)it becomes an internet only station!

Gerry

chrisdaniels – 53 minutes ago  » 

I don’t think a format is in order Wotan.. It seems to be more like a logic bug in the Humax software do to with encryption. So it will happen regardless if the scenario is right for it.

Its been mentioned before, but it is like the box forgets its encryption key or corrupts it for that one recording, therefore it wont play it back. The encryption key is tied to the box the recording was made on.

I’ve not formatted since my issue and its not happened again.

If it’s a logic bug in the Humax software perhaps then we can expect an update to remove the bug? Can only hope….

Thanks Chris

Last night (22.9.14), I was 45 mins through watching a recording and suddenly the screen went dark and the “scrambled” message appeared. All other recordings also failed with “scrambled” when played and a recording which had been in progress for 15 mins was only showing 2 mins recorded.

I stopped and deleted that recording, and switched off at the rear power switch and waited a minute. Restarted and all recordings fine. The recording I had to abort was available on a +1 channel and that completed without error.

Any further comments on whether this is a bug fixable by Humax?

Thanks

Barry – 6 days ago  » 

Hope to get updates (that I can publish) on this and 1800/2000T next week Chris.

Still no news I’m afraid.