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damian – 3 hours ago »
bampsam – 49 minutes ago »
I’d love an explanation as to why it only affects certain owners.
I think I’ve only ever used it to take a note of recordings before resetting and just to see if it’s still there becasue of the problems others are having. I find the layout pretty useless with only 4 schedules visible at a time.
I believe it’s been confirmed the loss of schedule happens with and without the remote app. Not having ever witnessed it myself I’m intrigued as to whether the schedule shows 000/000 in the top corner and also if it affects users in single and multiple transmitter areas alike.
Yes I have the 000/000 too.
I had the schedule appearing fine for a couple of days after an auto-rescan but today it’s blank. The same has happened after a manual tune to one transmitter. Sometimes the schedule list gets populated again (fully or partially) before going blank again at a later date.
What’s the quickest way to check if an auto-tune has channels tuned from multiple transmitters?
Also, can someone confirm whether the schedule appears correct in the humax tv guide app when it’s blank on the PVR itself? I’ve only just configured the app after leaving remote recording off since having these issues and although remote recording seems to work the app schedule is also blank.
@BlackGhost – I can confirm that the schedule does indeed correctly appear in the Humax TV guide when missing from the box itself. Except for the radio channels, but the humax tv guide has never shown those.
Ok, cheers. If it doesn’t show up in the app I’ll have to try unpairing and pairing it again. The amount of time spent trying to get this box to work properly is ridiculous.
BlackGhost – 1 hour ago »
What’s the quickest way to check if an auto-tune has channels tuned from multiple transmitters?
There isn’t one unfortunately, lack of joined up thinking on the software side. Channels in the 800+ is an obvious indication, but a lack of channels numbered 800+ doesn’t mean there aren’t multiple transmitters.
The only way to be sure, and only necessary if you suspect it, is not to delete channels in the edit channel list and then manually tune, but start an autotune, stop it immediately, save it and then start a manual tune using the correct channels and then hope it doesn’t pick anything stray up. An autotune should give you a choice if you have multiple transmitters, but it’s anybodys guess how reliable this is.
As usual a lack of diagnostics on the box and a lack of information from Humax doesn’t help. A menu page with simple stats such as SMART, load, temp, MUX info etc. very easily doable would probably halve the amount of calls to customer service and halve the amount of chatter here.
afaik, tuner 3 is used for live broadcast “channels”, not too sure which tuner is used for the EPG or whether it’s random. I have 100% quality on all three tuners; however by forcing my box to record different Mux’s the strength of tuner 3 is always around 70 whereas tuners 1 and 2 are around 82. i.e watch bbbc1HD on tuner 1 & 2 = strength 82, on tuner 3 = strength 70
I know these figures are all relative, but it makes me wonder how the box would perform in a poorer signal area.
aciddad – 1 day ago »
Would it be possible to try and get a count of users with 1.01.49 software (the latest update) who are experiencing the “empty schedule” problem?
I’m one.
David
Happened to me three times now. For a device that you only buy if you want a PVR (there are cheaper ways of getting catch up services), an issue that makes it impossible to manage your future recordings is a serious problem.
Had a reply from Humax via email regarding the empty schedule problem and they stated it’s not a software problem. Funny that as I never suffered the problem before 1.01.49. They offered no other ideas. To be honest I’m seriously thinking of moving over to YouView.
Thanks for all the responses.
Yesterday I got the following email from Humax,
“We have received a small amount of reports of customers experiencing problems with the schedule, we are currently not sure if this is related to the update or not, a reset seems to stop the issue from happening after it has cleared the schedule.”
I did a factory reset and so far it has been ok.
The question is why are only some users experiencing the problem?
We may get answers, Humax do seem quite keen to make the FVP-4000T work properly.
David.
I’m having exactly the same issue too with the latest firmware version – blank recording schedule list. I performed a factory reset yesterday and initially things seemed fine until this evening when I was greeted with a blank EPG, or rather all the rectangles were present for the programmes at the correct time/duration with scheduled recording badges and the other customary icons in the rectangle.
I could not resolve this by putting the unit into standby and powering back on. Interestingly the HDD never shut down in standby like it usually does when not recording and eventually I powered it off at the wall and rebooted. I got the EPG back immediately on boot up but… all the scheduled recordings disappeared again other than only appearing in the EPG.
Curiously when clicking on an existing scheduled recording in the EPG, it only offers options to record, not to cancel.
It appears if I want to cancel a recording, I need to perform a factory reset!
I’ve logged a call with Humax tonight just to help add to their awareness of the issue.
aciddad – 2 hours ago »
Thanks for all the responses.
Yesterday I got the following email from Humax,
“We have received a small amount of reports of customers experiencing problems with the schedule, we are currently not sure if this is related to the update or not, a reset seems to stop the issue from happening after it has cleared the schedule.”
I did a factory reset and so far it has been ok.
The question is why are only some users experiencing the problem?
We may get answers, Humax do seem quite keen to make the FVP-4000T work properly.
David.
A factory reset doesn’t fix the problem, for me at least. I was ok for a couple of days then the issue came back. They also tried telling me it was not a known issue and was not related to the last update, despite it happening for the first time straight after the update.
Thanks Barry – fingers crossed they can find the problem.
Surprisingly, this morning after my unit was on standby overnight, the recording schedule has fully repopulated!
Mine is back for brief appearance today before it will be empty again in no time no doubt.
I’ve checked the Humax app and I’ve never had any recordings show up on the schedule list, despite being able to remote record from the app. Does anyone have any ideas why this could be? I’ve tried setting up to accounts on myhumax.net, re-installed the app, changing various settings and still nothing.
aciddad – 19 hours ago »
The question is why are only some users experiencing the problem?
Nobody should be having to reboot and/or reset daily. It’s good practice after an update or once only to see if it clears a problem.
I think we established it happens with and without remote apps. We haven’t established whether it also happens in a single transmitter area (afaik). It’s been reported that it happens in multiple transmitter areas.
Also some of the older posts from users that experience this refer to a problem with intial tuning and getting all the channels/MUX properly
It’s very easy and only takes a couple of minutes to tune to a channel, press record, tune to another channel in a different MUX and press record and do this again for another channel/MUX and then check the ‘signal test’ in settings to check the strength and quality of all three tuners.
I’d imagine most people are by now on the same software and this problem only seems to be affecting a handful of boxes, although I guess a large amount of users wouldn’t be aware as they rarely ever look at the schedule outside of the EPG. There must be a common demoninator – I’m surprised this hasn’t been found yet.
Had a email reply regarding loss of schedule. Humax have had numerous owners contact them and they asked for the LAN MAC and WLAN MAC settings on my unit. Hopefully this information will help them put the loss of schedule right.
bampsam – 1 hour ago »
Had a email reply regarding loss of schedule. Humax have had numerous owners contact them and they asked for the LAN MAC and WLAN MAC settings on my unit. Hopefully this information will help them put the loss of schedule right.
I’d be happy to supply that info as well if they want it. My 1TB box lost its schedule again overnight, but not the 500GB box (yet).
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