Forum › Forums › Freeview HD › Aura UHD › Sudden crash and reboot during recording playback.
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Anonymous.
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January 14, 2021 at 12:49 pm #101512
grahamlthompson
ParticipantI reduced the signal level from 92% to 89% on PSB3 . Not seen any short pixelation issues on live TV or recordings since I did it just after first boot today.
I only record from PSB3 as it makes the best use of the units 3 tuners.
January 14, 2021 at 12:51 pm #101513Anonymous
InactiveThe aura is not a satellite box, why is this thread discussing it.
The tuner on board hardware will not be modified by Humax lets face it.
What they can do is write software that can ignore loosing digital packets and idle till it can sync back in, not go into hole and kill the firmware or loose its file pointers, if its playing recorded media.
Attenuation may work to smooth out instant lows and highs in the signal which confuses the hardware, my mast is about 18 miles away in a straight line, the main channels are 100% and above 90 quality. channels like Sony movies sometimes cause a problem on the aura , less so on my previous dtr-t2000 and samsung tv and pc usb tuner tuner.
Humax please update reception software.
January 14, 2021 at 5:18 pm #101514Anonymous
InactiveI do not have an Aura, but my earlier Humax PVR’s do seem to have quite sensitive tuners and as ‘Graham’ has said are more prone to signal overload. You mentioned that your reported signal strength was 100% with only 90% quality, this implies to me that your signal is to high. It has been noted here before that signal quality is more important than strength. My transmitter is some 30 miles away and I get 70-80% signal strength, but 100% quality on all Mux’s. I really would try a simple attenuator as an experiment.
January 15, 2021 at 7:57 pm #101515Anonymous
InactiveIf you were watching a recording when the box crashed, when you restarted the box and re-watched the recording did it play through without errors and without crashing the box. In which case, it’s not due to signal issues at the time of recording or some strange stream error which causes a repeated crash.
Also to verify that signal issues should not affect the playback of a recording, just unplug your aerial while watching a previously made recording and you should find, as I did that the playback continues quite merrily.
Even if a recording is happening in the background when you try this, again the playback is unaffected. All you will find is that when you go back to the recording, it obviously contains errors and it is marked as having suffered signal loss.
What level of errors and how much stream loss is required for the software to mark it as such I don’t know.
January 25, 2021 at 3:36 pm #101516Anonymous
InactiveIf watching a recording of a bad channel it would reach a blip and then jump to the beginning again, trying to replay this it would do the same thing at the same place.
Problem was the aura didn’t receive week channels well.
However, since the last system update the Sony channels have been perfect over the last two days, many recording made no problem.
FOR Reference to past replies, I did try an aerial attenuator, made no difference.
Have kept sony movie on for many hours with np blips. watched about 3 recordings with no breakups etc.
Pleased at the moment, could be a good reception phase.
October 11, 2022 at 9:24 pm #101517Anonymous
InactiveI have exactly the same problem as DaveE describes at the head of this discussion when watching recordings – occurs on average once a month on different recordings on different channels. Once the Humax Aura has restarted, the recording replays again from the beginning (I have to FF to get to the point where the box rebooted), but then the recording always plays perfectly to the end. I would be interested to know if this is something that I can fix through settings, updates or resetting, or whether I need to replace the box.
October 12, 2022 at 12:20 pm #101518Anonymous
InactiveGordon44 – 14 hours ago »
I have exactly the same problem as DaveE describes at the head of this discussion when watching recordings – occurs on average once a month on different recordings on different channels. Once the Humax Aura has restarted, the recording replays again from the beginning (I have to FF to get to the point where the box rebooted), but then the recording always plays perfectly to the end. I would be interested to know if this is something that I can fix through settings, updates or resetting, or whether I need to replace the box.
Humax’s standard response to this would be to do a Factory reset on the Aura.
I did this on my Aura a few months back and “touch wood” it has been a bit more stable since doing that, but we still get occasionally crash/reboot.
December 3, 2024 at 11:39 pm #101519Anonymous
InactiveI am getting the crashing/rebooting on recording playback and even just live watching BBC1 HD in 2024. The Aura is becoming a very unstable tv box. Also pixilation and stuttering in live watching of HD channels.
December 4, 2024 at 8:26 am #101520Anonymous
InactiveGordon44 – 2 years ago »
I have exactly the same problem as DaveE describes at the head of this discussion when watching recordings – occurs on average once a month on different recordings on different channels. Once the Humax Aura has restarted, the recording replays again from the beginning (I have to FF to get to the point where the box rebooted), but then the recording always plays perfectly to the end. I would be interested to know if this is something that I can fix through settings, updates or resetting, or whether I need to replace the box.
No point in exchanging your box its part of the Aura experience.
I found they can be drastically reduced by only using it as a PVR, do your streaming with another box and uninstall/disable as many streaming apps as you can.
As has been mentioned Humax will tell you to do a Reset which will achieve nothing long term, then previously have no other response, today they may say “it will be fixed in the upcoming update”. Hopefully this time that statement will be true as I was told that 2 years ago and no update came.
Problem is unless you can live with 2 tuners there is no alternative.
December 4, 2024 at 9:38 am #101521Anonymous
InactiveYes it seems best to avoid any of the iplayer or other apps unless you hit the restart apps menu item afterwards. Luckily I can use the smart functions on tv upstairs and firestick on tv in living room which has long since gone dumb as smart functions no longer updated.
The stuttering and pixilation during normal viewing are a bit off putting. The rival manhattan box looks more and more appealing!
December 4, 2024 at 4:01 pm #101522Martin Liddle
ParticipantPaul Bton – 6 hours ago »
The stuttering and pixilation during normal viewing are a bit off putting.
Under what circumstances do you get stuttering and pixelation? Not something my Aura suffers from.
December 4, 2024 at 7:19 pm #101523Anonymous
InactiveMartin Liddle – 3 hours ago »
Paul Bton – 6 hours ago »
The stuttering and pixilation during normal viewing are a bit off putting.
Under what circumstances do you get stuttering and pixelation? Not something my Aura suffers from.
Watching The listeners last week on BBC1 whilst also recording it at same time. Then it crashed and rebooted itself.
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