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Progamme info should detail if there are subtitles, and then just a matter of selecting option in menus, or use the subtitle button on remote to turn on/off.
Yep, tried that but wouldn’t work in HD, I’ve just unplugged it and restored power and the subtitles have appeared, saved me a trip to Argos
Unfortunately, you may find, as I did, that the subtitles disappear again, requiring another power-cycle to coax them back again. Ad infinitum, apparently.
Interesting that we’re both receiving from Crystal Palace.
You’re correct James, HD subtitles lasted about 10 minutes.
Sounds like we’ve got the same problem. Any guesses what could cause this?
Today the subtitles seem to be fine, I’m currently watching Mastermind and they are keeping up. I did report it to BBC engineering but I’m fairly convinced it was my box since they came back on a reboot.
I agree it’s probably the box in both our cases.
I have a theory, possibly wacky, that it might be connected to another problem that appears when the box has been on for several hours. The menu overlays go haywire, with options being invisible or unreadable. I’ve turned off the transparency gimmick to see if that makes a difference.
I get that problem too.
Subtitles are still working fine though!
I got the missing subtitle issue from time to time and mostly (if not always) on HD channels.
Yesterday I was recording a programme on BBC 1 HD and watching it live. It was impossible to get subtitles (though they were fine on the SD channel). After the recording finished, I cycled power and went to play back the recorded programme and surprise surprise, the subtitles are fine on that.
This clearly suggests a defect in the HDR-2000T’s software rather than a problem at the broadcasting end: Does anyone know the procedure to report these issues to Humax so they can get fixed?
Cheers,
Chris
qx4321 – 38 minutes ago »
Does anyone know the procedure to report these issues to Humax so they can get fixed?
Posting them here with the sort of detail you have provided is a pretty good method. You can also try emailing Humax support.
Software bug or hardware fault. Who knows.
I’m taking mine back, once I’ve watched my way through the recordings. Shouldn’t take long, since many of the recordings are virtually unwatchable (for me) due to the vanishing subtitles.
Experimenting, I’ve removed the aerial feed from the Humax and given it to my old Sony PVR. Flylead from Sony to Humax.
This seems to have had the desired effect of improving the signal on the new HD channels. Now to see if it makes any difference with regard to the subtitles.
Quote:Now to see if it makes any difference with regard to the subtitles.No.
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