Replace or Repair?

Forum Forums Freesat HD HDR 1000, 1010, 1100S Replace or Repair?

Viewing 15 posts - 16 through 30 (of 31 total)
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  • #73769
    Anonymous
    Inactive

    Gadgee – 11 hours ago  » 

    Thanks for your interest and suggestion.

    My current thinking is to buy a refurbished HDR 1100S and swap it’s HDD for the HDD from my faulty unit.

    At least then herself will be able to view the stuff she has stored up for the winter!

    Don’t think that would work – Normally recordings are encrypted using a unique key to the unit. I don’t think anyone has actually tried this on this series of Humax PVR’s, my thoughts are based upon previous units.

    #73770
    Anonymous
    Inactive

    I had realised that flaw to the plan after sending so spent some time trying to work out a way I can get the recordings off the old disk and onto the new unit or else copy them onto some media that the new unit can read.

    Have to confess that having read various suggestions and exceptions that I am pretty confused – I plan to call Humax next week and ask for a definitive statement as to whether or not it is possible.

    #73771
    grahamlthompson
    Participant

    Gadgee – 19 minutes ago  » 

    I had realised that flaw to the plan after sending so spent some time trying to work out a way I can get the recordings off the old disk and onto the new unit or else copy them onto some media that the new unit can read.

    Have to confess that having read various suggestions and exceptions that I am pretty confused – I plan to call Humax next week and ask for a definitive statement as to whether or not it is possible.

    Basically it is very unlikely. The reason why we don’t know is that the recording partition is itself LUKS encrypted.

    https://en.wikipedia.org/wiki/Linux_Unified_Key_Setup

    So the individual files are not accessible. Without the capability to open the video recording folder there is no way of telling if the recording files themselves are encrypted with a unique key to the box (Basically think of it as the recording files are locked in a safe with a Luks key to open it and then requiring a unique key to the box to decrypt the content.

    No one has even been able to decrypt the HD recordings on a first generation Humax Foxsat-HDR let alone open the safe on a G2 box.

    Frankly I guess contacting Humax support is unlikely to help, only talking to the actual engineers in S Korea has any chance of giving a definitive answer. Even if they could there is no way they will divulge the way to do it.

    Think of it as like the FBI trying to get Apple to give them access to a Iphone.

    No idea if a bit for bit disk copying could produce an exact copy of the original HDD, even if it did the unique file encryption key that is likely to be applied would mean a replacement box would not be able to play the files back.

    #73772
    Anonymous
    Inactive

    The same thing’s just happened to me. Initially this evening, it said that 57% of the disk was used (even though it said there were no saved recordings) but, after rebooting it once or twice, it said less than 1% was used.

    In the two years I’ve had it, it’s claimed to have lost recordings once or twice before but each time they’ve reappeared. Judging from comments, it doesn’t look so good this time, then?

    #73773
    Anonymous
    Inactive

    Ah well, that didn’t last long. I put it on standby and left it (again) but when I went back less than an hour later, it was recording ‘Mock the Week’ and everything seemed normal.

    Hopefully, it’ll stay that way……

    #73774
    Anonymous
    Inactive

    I hope you are lucky B1ggles – my symptoms were the same and then one day the stored recordings vanished for good in spite of trying my best efforts.

    Have now got a duff unit with a perfectly good hard drive full of recordings which it seems cannot be rescued.

    It also seems that there is very little choice in the market and that I will little option but to buy a new Humax unit.

    #73775
    Anonymous
    Inactive

    Thanks for the explanation grahamlthompson.

    I will anyway call Humax support next week and get a definitive statement which I will put on this thread.

    Seems there is a fair bit of confusion regarding this topic so maybe worth broadcasting the Humax response.

    #73776
    Martin Liddle
    Participant

    Gadgee – 10 minutes ago  » 

    Seems there is a fair bit of confusion regarding this topic so maybe worth broadcasting the Humax response.

    Hmm, some of the things that Humax support have said in recent times have not been very impressive.

    #73777
    Barry
    Moderator

    I’ve kept quiet recently on this as I know Humax have been beavering away trying to track down the issue.

    I cannot go into detail but last week I was notified that they may have identified the root cause, and are currently testing a solution….

    More when I have it…..

    #73778
    Anonymous
    Inactive

    Thanks Barry..

    Good to hear that they may have a solution but that really does not help me as far as deciding what to do next. I do appreciate your input but maybe a bit more openness from Humax would have be helpful when I called the support line a few days ago. Then again, maybe the chap who too the call does not know the up to date position.

    All this supposes that the fault on my box (and possibly on the B1ggles box) is actually the fault which Humax are working on.

    Am getting some serious earache from herself about the lack of recording facilities (let alone the loss of her winter viewing stockpile).

    S’pose I could buy a new box and if and when a solution is found and the current box could be brought back to health that I could sell it once she had used it to watch her fill of stored programmes.

    #73779
    Anonymous
    Inactive

    Bit the bullet and purchased a new unit.

    Only once I plumbed it in fully and tucked away all the cables did I find that rather than the 500Gb version which I had ordered and paid for I had been given the 1Tb version.

    Really must put a note in my diary to uninstall it, repackage it, drive all the way back to the store and inform them of the mistake – sometime….

    #73780
    Anonymous
    Inactive

    Hmm, it did it again last night. I thought I would try ‘Disk cleanup’ but it said it couldn’t do that till the disk was formatted!

    This morning, however, everything was back to normal, so I tried disk cleanup again and it went fine, though without any obvious changes having been made.

    I did, however, notice one thing I hadn’t seen before: on the Recordings screen, as well as ‘Scheduled’, ‘Most recent’ etc, there’s one category ‘HD’. If that’s a list of recording on my HD, I’d have expected it to be the same number as listed under ‘Most recent’, but it’s less than half the number. What does it refer to?

    #73781
    Anonymous
    Inactive

    High-definition recordings or at least recordings from HD channels.

    #73782
    Anonymous
    Inactive

    Ye gods, of course! I had spent so much time pondering over the ‘System settings, Storage, HD, Disk Cleanup’ menu, I never gave anything but ‘Hard Drive’ a thought!!

    #73783
    grahamlthompson
    Participant

    B1ggles – 1 hour ago  » 

    Ye gods, of course! I had spent so much time pondering over the ‘System settings, Storage, HD, Disk Cleanup’ menu, I never gave anything but ‘Hard Drive’ a thought!!

    Normal Convention HD – High Definition HDD – Hard Disk Drive.

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