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I’ve been having this problem on my 5000T since 31/01 along with another issue documented in another post https://myhumax.org/forum/topic/itv-lorraine-this-morning-padding#post-76050
My issue is mainly on Channel 5 SD, I get at least 2 failures each day, thankfully I’ve only had the issue a few times on other channels (BBC2 x1, ITV x2). My father who lives in another part of the UK has exactly the same issue, we’ve even set-up the same programs & got the same failures.
I logged a case with Humax support, they advised a Factory Reset so lost all my series links & login details for iPlayer etc. Needless to say the problem persists. I have a 5 year old Sony PVR & although that does not have this issue so unless Humax uses a different time sync to start the program record I’m assuming it’s a Humax only issue. Going to do some more testing on both boxes tonight to see if I can find out anything more.
Having given this some thought – reading these posts – I wonder whether the issue is something to do with the internet connection of those boxes which fail to record properly. I have used an FVP5000T for over a year now and never had the type of failures described here. Two or three recordings scheduled daily – most on series link.
It would be useful to know if those who have recording problems can confirm that their boxes are connected reliably to the internet at all times. Not only connected to the internet but working properly (backward EPG is a good test) – see if the backward EPG populates and that you can watch on demand from there.
My difficulty is that I don’t know how the recording mechanism that follows the broadcaster schedule actually works (as opposed to using strict time with padding) – so this is a hypothesis at the moment.
Graham
Many thanks for thinking about this issue. I have had my 4000t for well over 4 years and I had not experienced this problem at all until late January, which seems to be about the time that other people report first experiencing it. And even now, most of my recordings work perfectly, and there seems to be no pattern to those that fail. My internet connection is fine and works reliably. I had thought that the CRIDS were broadcast over the air- hence the reason that you can use the box without an internet connection – but I certainly don’t know enough to rule out some weird interference with the recording mechanism from the internet connection. But I am gaining the impression that something must have changed recently to cause this.
Sue
GrahamRHK – 6 hours ago »
My difficulty is that I don’t know how the recording mechanism that follows the broadcaster schedule actually works (as opposed to using strict time with padding) – so this is a hypothesis at the moment.
The other Humax Freeview boxes all use the meta data in the broadcast stream to control start and stop when accurate recording is active (I think it looks for change of state in the running status). Why would the FVP boxes be different?
Not experienced any problems with recording set at auto with any recordings using a FVP-5000T.
From any of the following channels.
BBC1-HD, BBC2-HD, ITV-HD, Channel -4 HD and Channel 5 -HD.
The few other HD channels from the two temporary MUX COM 7 and COM 8, my transmitter does not have.
Suspect your auto tune is picking up more than one transmitter. Post the post code of a public building close to your location.
Can you set test recordings from the above list and report what happens.
Also check the highest channel number you have in your epg and post what it is and the channel it says it is.
Hi Graham
Thanks for your suggestions. I don’t have any channels in the 800s so I don’t think I have any duplicate channels. I believe I am firmly in the Crystal Palace area but if you want to double check you could try postcode TW11 9NN. Is there any particular reason you are asking me to try HD channels? I normally use SD channels – are you suggesting that this problem might only affect SD muxes for some reason?
Sue
Hi,
I received the following reply from Humax support re the case I raised for this a few weeks back:
“Thank you for checking that and for advising us that others seem to be having a similar issue to you in this regard. The fact that this is now happening on different models of boxes on different TV platforms (Freeview and Freesat). Would indicate that it is likely as expressed on the forum thread you included to be a broadcast related issue with the EPG data. I have passed this feedback on and we will be now looking in to this matter to see if there is anything on ourside that can be adjusted to help rectify this quite peculiar problem.”
So just looking at the recent replies, I’m also off the Crystal Palace transmitter & I don’t have any channels in the 800’s either. I mainly use the SD channels for recording.
My box was connected to internet via cable straight into the hub, probably completely unrelated but I have never been able to get My5 working on this box, I did speak to Humax back in October they told me they were aware of an issue with My5 & were working with them to resolve. My fathers box which has the same issues as mine is not connected to the internet. Since I did the factory reset on 13th Feb I’ve not bothered to reconnect it & it doesn’t seem to have made any difference with it connected or not. The only thing I notice recently is the guide is sometimes showing “no program information” My box was connected to internet & working fine right up to 13/02, yet the failures started 31/01.
Sorry just to clarify my last line to avoid any confusion, when I say my box was working fine up to 13/02 I meant the internet service, so apart from My5 I was able to use all the usual on demand services, but the recordings (mainly on channel 5) were still failing.
So since my last post on this thread I have found another 3 recording on my box with the same issue (no failed recording icon but only recorded for 1-2 minutes and always the adverts before the programme started). I’ve noticed when it does this then when you click on the recording from the list instead of telling you about the programme on the right hand side of the screen (next to the little picture with Watch, Delete etc underneath it which is on the the left) it’s blank on the right hand side.
My problematic recording were- One was E4 7.30pm 13th Feb and two at 10pm 4th Feb Channel 4HD and Channel 5HD.
My internet connection has been fine so I don’t feel it can be that.
I also hadn’t experienced this problem until February.
Christina2018 – 42 mins ago »
So since my last post on this thread I have found another 3 recording on my box with the same issue (no failed recording icon but only recorded for 1-2 minutes and always the adverts before the programme started). I’ve noticed when it does this then when you click on the recording from the list instead of telling you about the programme on the right hand side of the screen (next to the little picture with Watch, Delete etc underneath it which is on the the left) it’s blank on the right hand side.
grahamlthompson – 30 secs ago »
Christina2018 – 42 mins ago »
So since my last post on this thread I have found another 3 recording on my box with the same issue (no failed recording icon but only recorded for 1-2 minutes and always the adverts before the programme started). I’ve noticed when it does this then when you click on the recording from the list instead of telling you about the programme on the right hand side of the screen (next to the little picture with Watch, Delete etc underneath it which is on the the left) it’s blank on the right hand side.
If you set a manual recording using a repeating pattern does that work OK.
grahamlthompson – 3 days ago »
Not experienced any problems with recording set at auto with any recordings using a FVP-5000T.
From any of the following channels.
BBC1-HD, BBC2-HD, ITV-HD, Channel -4 HD and Channel 5 -HD.
The few other HD channels from the two temporary MUX COM 7 and COM 8, my transmitter does not have.
…
Can you set test recordings from the above list and report what happens.
Graham
Just to let you know, I have tried recording random HD programmes without generating the fault, but it is difficult for me to prove anything one way or the other because I actually hadn’t experienced the fault at all for 9 days until yesterday evening when I had another problem with an SD recording. But I see from other posts that others have experienced the fault on HD recordings so I don’t see that it can be anything specific to SD.
Sue
Can you try the following and post what happens.
On BBC 1-HD (101) locate Wanted Down Under Revisited at 11:00 today.
Press OK choose the Record This Programme option and press OK
Press Exit
Press the recordings button. Press Down 5 times to highlight the Schedule option
Press OK.
Check the Wanted Down Under Revisited is highlighted,
Press the + button (edit)
Press down to reschedule and press OK.
Move down to start time and press OK. Enter 10:48. Move to Duration change to 49 mins.
Move to repeat and change it to daily.
Leave mode at Recording,
You have now created a daily manual repeating timer with + and – 2 mins padding.
Check todays recording is made OK. After this check the schedule has the same set for tomorrow.
Post what happens
If you aren’t at home. Set the same recording for tomorrows same programme in the same way when you get home today. When you get home tomorrow check the recording has been made and that the following day has a recording schedule.
Also check that you don’t have channel numbers over 800.
Graham
I did as you requested and all worked fine. But this doesn’t surprise me, as I have other manual repeating recordings set up in this way and haven’t (to date) had any problems with them. Reading through your previous contributions, you seem to have become interested in manual recordings in this context because someone said that the very short recordings we are experiencing came without a programme description, but all my recent ones have had a description (although I seem to recall that some of the earlier ones didn’t). As others have said, I think the recordings are starting prior to the proper CRID being transmitted and stopping when the CRID is transmitted – this may, I guess, sometimes mean that the link to the programme details is not properly picked up. But then the question becomes why is recording starting early?
PS
Sorry – forgot to confirm that, as I have said before, I have no channels in the 800 range.
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