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mattltm, you should consider yourself lucky if that is the worst customer service you have received!
alawlor – very decent of them to replace your out of warranty box.
Humax replaced my remote control for free when i rang them and honestly admitted that my toddler had smashed it.
I was going to suggest a firmware reinstall. Its not overly complicated with the file and good instructions available on the site.It got me out of a hole one time my 3 yr old hdr1000 woundnt boot up at all.
I wish there was a referral fee – I also sing the praises of freesat/freetime and have probably convinced 20-30 people to ditch their sub service for this.
The hdr 1000s is a bit pricey but its only 8 months sky or so and its a quality product when its working.
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